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      Zillow

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      Customer Service Interview

      11 May 2015
      Anonymous interview candidate
      Seattle, WA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Zillow (Seattle, WA) in Jan 2015

      Interview

      I sent in an online application and was responded to via email within 2 days. They scheduled a phone interview for later that week. The recruiter called me 30 minutes late but was very apologetic. It seemed to go well and we had a 25 minute conversation. He asked very standard questions about my current employment, salary requirements, a situation where I demonstrated excellent customer service, etc. He said he'd contact me if he wanted to schedule an interview - didn't hear back.

      Interview questions [1]

      Question 1

      Describe a situation in which you demonstrated above and beyond customer service?
      Answer question
      1
      avatar
      Zillow response
      10y
      Thank you - I really appreciate your feedback. We strive to have a well balanced interview process that allows us to assess for the role and team alignment. We have a social team that likes to spend time together, but we don't consider that a bad thing. We do value Diversity and unfortunately that didn't show during your experience with us. Again, it's good for us to get this input through the lens of a candidate, so thank you for for this. Annie Rihn, VP Recruiting

      Other Customer Service interview reviews for Zillow

      Customer Service Interview

      26 Apr 2016
      Anonymous interview candidate
      Denver, CO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Zillow (Denver, CO) in Dec 2015

      Interview

      Applied through glassdoor.. received and email 2 days later to schedule phone interview, was phone interviewed 3 days later by recruiter and by hiring mangers the following day. I was very ecxited when I got asked to be interviewed this is a company that I have always wanted to be part of, but after my experience with the recruiting department and the hiring managers I can say that not getting the job offer was a blessing in disguise. Just like a company wants to hear from their potential employees what great things you can bring and do for their company you would expect the same from a company specially one like Zillow. When I asked one of the hiring managers what we're the growing opportunities within the company one of the responses was "There is really no room for growth, sure you can move to tear 2 customer service and maybe lead but that's about it!"?... or how about this ridiculous answer "well there is really no room for growth we had some cases of people who do but those are the exception!"... I would have rather been told that I wasn't a good fit for the position and be thanked for my time, a McDonald's manager can interview better than that. The fact that one of the managers had no idea what my current position was even though he had my resume in front of him, just shows that they have no respect for others time. Zillow might be one of the best companies to work for and I have no doubt, but now I understand why only 1% is hired it's very disappointing that they are not willing to give a fair chance to individuals who had shown a big interest for the company.

      Interview questions [1]

      Question 1

      Can you work weekends?
      Answer question
      3
      avatar
      Zillow response
      10y
      Thank you for your candid feedback. I am really sorry you had a negative interviewing experience, we place great importance on our candidate experience. We do provide continual interview training to our hiring managers, so I'll ensure the broader team sees this feedback. We do foster growth within the company, in fact the majority of our Managers in Sales and Service were all promoted from entry level positions at one point. Feel free to share any more feedback directly with me at annie@zillow.com. Thank you!

      Customer Service Interview

      11 Aug 2015
      Anonymous interview candidate
      Seattle, WA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Zillow (Seattle, WA) in June 2015

      Interview

      Four different people interview you at separate times. They seem less concerned about how good you will be at your job than they are about how well you will fit in. They don't value diversity, every one of the six people I met that day had the same personality so prepare to come off as a beer loving extrovert. If you are a sorority or frat guy you will fit in perfectly here. Not saying it is a bad thing, but they are definitely more concerned about finding someone to fit into the greek life mentality than someone who is a hard worker and interested in moving up in the company. This explains why they have awesome reviews from co-workers on glassdoor (who wouldn't want to drink and socialize all day at work?) but bad reviews from customers on yelp.

      Interview questions [1]

      Question 1

      What do you like to do on your free time? (Be prepared to answer questions related to what you do outside of work more than questions related to the job description you are applying for).
      Answer question
      5
      avatar
      Zillow response
      10y
      Thank you - I really appreciate your feedback. We strive to have a well balanced interview process that allows us to assess for the role and team alignment. We have a social team that likes to spend time together, but we don't consider that a bad thing. We do value Diversity and unfortunately that didn't show during your experience with us. Again, it's good for us to get this input through the lens of a candidate, so thank you for for this. Annie Rihn, VP Recruiting