I talked about time management and communication with managers. With regards to conflict i talked about being a professional and communicating with the client to understand what their needs are, and providing solutions in a professional manner.
Have you ever done double entry (pause, laughter) bookkeeping? (I'm not kidding. These two idiots found this hilarious.) Do you ever come (pause, laughter) later than expected? (Neither of them could control themselves with this question. I actually asked them if they were okay.)