At Home Consultant Interview Questions
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At Home Consultant interview questions shared by candidates
Hard drive and ram difference Email protocols Pop and imap difference And many more i dont remember few.
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I guess there is nothing wrong to say congratz...just being positive as another one is progressing the application. Less
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If ur bg check is done and they sent u letter of intent then u might get the offer letter in a week or so. Dont worry all will be well..congrats for the intent though. Less
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thanks so much, you've settled me down little bit. haha i'll update you all once i hear something! good luck everyone! Less
Do you have a USB headset?
14 AnswersI can't hear the video on my iPad, can you help me?
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Good luck! Remember empathy plays a huge role strictly because it's easier to teach someone technical skills rather than people skills. Less
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Got the offer about a week and a half after the final interview and the background check came that night after I received a call. Did the background check and it took a week to come back make sure to have your hire dates close as possible because they will check that. Then got the final offer the next day the background check cleared. Less
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It's on HireVue, with two managers and all of you will be on the camera and they will ask you questions about yourself then proceed to role playing. Just make sure you provide empathy followed by the resolution. Also have questions to ask them like why do they enjoy working at apple and what's the most difficult thing new advisors face. Less
what's the difference between a Hard drive and RAM?
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The first time I interviewed, I received my job offer in about 3 says. The last time in interviewed it did actually take about 2weeks. Both times I knew I rocked those interviews out. It really just depends on how many hires they're dealing with I think. It's no reflection on your interview. I would say just be patient but I know it's impossible. Lol. Less
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Thank you for responding! Received a voicemail from the recruiter yesterday called back and left a voicemail. Hoping this is the offer and not a we don't want you! Haha trying to stay patient :) Less
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How long does it take to hear anything about an interview after you apply? I applied September 5th. Less
What would you do if you knew a customer was wrong but he insisted he was right?
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So, how is it? Did you get an offer?
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Not yet haven't heard back. It's been about a week
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Just got the offer to sit at the final job review process. I think this is where I'll be given an offer or not. Less
Apple-specific questions
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I disagree. I was a little thrown off by the Apple product-based troubleshooting as well, but not knowing the product? You may have needed to do a little background research on the company you're applying for. I didn't really know how to troubleshoot the issue I was given (got a new iPhone, did an iCloud restore, couldn't open apps anymore), but I could still come up with some generic probing questions to troubleshoot (What does it do/say when you try to open apps?, have you tried restarting your phone?, have you restored them more than once, or only one time?. Is it all apps, or just Apple apps?, etc. etc.), and that's all they were really looking for. Less
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If you read the job descriptions, you will realise that Apple will provide full training for applicants. It means you do not need to know how to trouble shoot any Apple products during the interview. If Apple really wants to test your skills, they can ask you questions related to some popular products such as iPhone, iPad or iPod. Why would they ask you something like the "time capsule"? Do any of you guys use this product? We are all adults here. Let's assume you are going for a job interview with Apple tomorrow and you are doing your own research, just ask yourself if you would spend time on researching iPhone or Aperture2 ? I bet you have never heard of this name? Right? In order to fail somebody during job interview is so easy. However, Apple is not the only company hiring for support people in Australia. Rob, remain positive and good luck to us all job seekers in Australia. Less
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I do feel sorry that you didn't get an attempt to show your experience in the tech support arena. But, as the second review stated, Why wouldn't you do the most basic of research they clearly laid out for you in your interview guide. After the first phone screening when you were passed on to take part in the Skype interview, the recruiter sent you the follow up information. This information informed you of the time of your call and who it was with but it also clearly laid out what to expect and how to prepare. Links directing you apples forums. Directly to a very easy to monuever product specs page. I do wish you the best of success moving forward. To the last review, Peter, about a Time Capsule. Very basic. Airport Extreme, Airport Express, and the Time Capsule are networking components Apple sells. They're all great products. Without going into much detail, An Airport Extreme is there extremely powerful router. A Time Capsule is the same product but containing a built in 2 or 3 TB hard hard drive. Yes, you can connect any hard drive to a Airport Extreme, but having it built in is all about convenience. I have a USB hub connected to mine, allowing you to expand your networked hard drives up to 16TB. This allows multiple wireless PC or Mac back ups to be done (Time Machine), access to content from anywhere in the world. As for Airport express's, there great routers, many clients will have a Airport Express set up in the far corners of their network, used to hardwire a printer into the network, using them as access points/repeaters, to extend their network, or as great portable units that can be used in hotel rooms, resorts, etc. Anyways, good luck all. Apple is a fantastic company to work for! Less
What would you do if minutes before your shift your computer wouldn't turn on?
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I haven't had it yet but once I do I will update you with the answer soon after. :) Less
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They asked me STAR questions, that I wasn't prepared for. I studied Q&A on this entire site and he didn't ask me not one of those questions. I was shocked, thrown off and didn't get the offer. I'll be better prepared next time, with recorder on and everything, lol Less
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I didn't get any of the questions that people got either. The types of questions I got are in the above paragraph. Strengths, weaknesses, traits that o could bring to the company and behavior that I would bring to the position I'm applying for. I'm sorry you didn't get the offer. I was a nervous wreck throughout the entire ordeal thinking I didn't get it. Try again for regular at home. I saw some postings online dated for Jan 10 for Apple care . Best of luck to you. Less
What's more important, fixing the customer's problem or creating a good customer experience?
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Creating a good customer experience
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Did they use hire right to conduct your background check and does anyone know if they do extensive background checks? I have a felony and I want to see if that will restrict my chances of getting the job. Less
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One must remember the position being applied for to determine the correct answer. As an at home advisor, the customer is calling because they have a problem. Therefore by solving the customers problem in a professional and friendly manner, this leads to a great customer experience. Less
1st: Describe past experience. How do you do if your headset can't match your phone? Role play. 2nd: Describe your current environment (assume interviewer is not looking). What do you do for entertainment/ leisure? (Exercise, movie, etc...) Persuade the interviewer to go to exercise. (prepare 1 min and present 30 sec.) I answered 3 times for interviewer say it's not persuasive. :( 3 times for different contents. Lastly, Role play.
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Hi there, I wanna know after 2nd interview how long does it takes to receive a rejection mail? It's a mail or call?!Thank you, Less
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In the 2nd interview I was told decision will be made within 2 weeks and whether offered or not I will be informed. But actually I waited for 3 weeks and wrote mail to ask. Then they replied I was rejected. Less
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Really thanks for your sharing,I was finished 1nd phone interview and waiting for 2nd interview.how long does the 2nd interview takes? Does it really difficult?!Can you describe more detail about 2nd interview.like the monitor's reaction and how the role play end? Less
What would you say to a customer that had a problem with their iPad that they had just received for Mother's Day?
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It was a lot more easy going. Not so much on the technical questions. It was more of a conversation than an interview & a lot of "what if" situations. The really only technical part was when she moved to the role play part. Less
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congrats on the job! Did you get your offer on the spot or days after the interview? Do you enjoy your job so far? Less
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Thank you very much! It took a couple days for the offer, almost a week. I haven't started yet, starting in two weeks. Less