customer service advisor interview questions shared by candidates
Hard drive and ram difference Email protocols Pop and imap difference And many more i dont remember few.39 Answers
Do you have any updates? I got an intent to offer a week ago and scheduled the job review for tomorrow but still waiting...
Yes i have also got the letter of intent last week ans scheduled for job preview session this friday. Let see after that.
Let me know once your session done . Would be help that what is this all about .. I think after this session we would be getting our offer.
hi, is your skype/face took how many minutes? do they ask you some technical question? thanks
Yes i have few technical questions in my skype which lasts for an hour and there were many questions related to customer service and behavioural questions ... Some scenarios based... Better prepared for both and questions prepared from glassdoor interview questions.. Would be a great help to you...many of them are from here only...best of luck
N thanks to god i have got my offer letter today and would be more than happy to start from july...tomorrow is my job preview session
This entire process took good 2 months ...but m really excited to be a part of Apple now...glassdoor was a great help
Congratulations! When did they asked you for background check? Is it after your skype/face interview or after that?
After my phone interview they sent me an email for internet speed test and hireright background check...then video interview happened ... Hire right took good 20 days in completing verification...
im done with skype interview and now they are requesting for background check..im just wondering how many video interview? during interview, I asked him when the training will start and he said that there is a batch that will start on july and the next batch is on August...
Ok...then i think now u will going to join the august batch...coz july batch is going to start on 4th...n background verification will also take some tym then job preview session n offer letter...
Have you got your equipment yet and did you get any kind of notification when it would arrive? I want to plan to be at home when they deliver it but I have no idea...
greetings. i received an intent to offer email what does this mean next?
@pew, congratz.... how long was the Background check for u?
little over a month | cant find anything on here about intent to offer email hmmmm
@pew, i think thats the next step once you passed BGC...congrats in advance
Hopefully it is a yes from them too!
Don't really know why you're getting a congrats.. It's not like you've got the job yet
I guess there is nothing wrong to say congratz...just being positive as another one is progressing the application.
Thanks! tho- it is an intention to offer so hopefully an actual offer is made.. untill then my stomach is in a twist and im biting my nails down haha
If ur bg check is done and they sent u letter of intent then u might get the offer letter in a week or so. Dont worry all will be well..congrats for the intent though.
thanks so much, you've settled me down little bit. haha i'll update you all once i hear something! good luck everyone!
no offer letter just yet! - just an update :(
i received an intent to offer today....just an update
I am invited to attend job preview this coming week..lets see whats next after this
job preview? is that like another interview?
Im not sure what it is, will only find out on thurs..do u received any email like that?
no i have no email like this one, keep us update!
when did you apply for this role?
They sent me an intent to offer, i replied to that and they invite me for job preview. Maybe you will be receiving this coming week. I applied last june...ill keep you updated
Best of luck on your preview! i have mine also this Thursday!
hello have you done your job review? how did it go? what was it like
Sorry for late replying. Job preview is same as the virtual job fair. Good news, got my offer and i accepted it. Will start on August. Hope to hear from u too
Great work! When did they send the offer? I have not yet to hear anything back
Ask if you don't mind me asking, where did you apply from? What country
I applied from australia. They sent the offer last fri. Have u invited for job preview?
Is there anyway we can tract the delivery of the equipment? Thanks
as for equipment deliveries, should be received on the week prior to the commencent from start date. you can contact your 'springboard' for further information about these details.
Hi guys, Just applied for this role yesterday. Just so I'm prepared in case I get a call out of the blue from Apple,What are the do and donts? I really want to get this job so any help would be appreciated. I wonder,Do they even see if you have an apple account and device? Ta
What would you do if you knew a customer was wrong but he insisted he was right?10 Answers
So, how is it? Did you get an offer?
Not yet haven't heard back. It's been about a week
Just got the offer to sit at the final job review process. I think this is where I'll be given an offer or not.
Congrats! What do u have to do in job review?
Not sure.... some sort of round table discussion, then q&a ... but I may not be getting the job because I've been called overseas to help get my mother into assisted living.... really bad timing because it interferes with the scheduled training time. I have mention this to them... they haven't gotten back to me yet.
Sorry to hear that. Hope you can join the preview because I got in too. Btw, did u receive any email regarding to the intention offer?
Yes I did and in it was the confirmation of start date and if I can attend 4-5 weeks of training starting on a certain date. I said yes .... HOWEVER/BUT ..... And proceeded to explain that during the interim of waiting for an answer inbetween interviews, this situation came up and because I didn't know the day of training I got tickets to fly home to help my mother. So in essence I'll miss the last 1-2 weeks of training and or could I finish it overseas. Haven't heard back and my job preview is scheduled for Monday
I got the preview on Monday too. Hope to see you on that day!
Best of luck to you with it!!
What did you think of the job preview?
personal, work experience, work duties, troubleshooting ,technical queries. They discussed pay rate and flexibility working hours4 Answers
I had my video interview last week. Still waiting on any reply or next step.
I had my video interview 2 weeks back. Haven’t heard anything after that. Not even the background check has started.
I had my interview last month and 2 weeks back I cleared backgroumd check and now scheduled for job preview with couple of days. Let's see how that goes it took ages for me to reach here.
Congrats! But when did you received the email for background checks? I mean how many day/weeks after the video interview. It’s been 3 weeks and I haven’t heard anything from them.
Explain the App Store to a 10 year old4 Answers
What would you do if a customer couldn't access their email on their phone yet it worked on the browser and the computer?
Hi there! Did you get through? As I am waiting for them to get back to me. My background check was completed on Wednesday and no reply from Apple yet ☹️
Yes I did!
Congratulations Sarah. How much time did that take after the background check to get back to you?
What is a MAC filter?3 Answers
A MAC Filter(Link Layer Filtering) is a filter manually added onto a router, that allows ONLY those specific MAC Addresses to access the router, thus the internet. To find the MAC Address on apple devices, go to settings, about, and it's under "WIFI Address" - "00-14-22-01-23-45" for example. Everything that has the need for an internet connection will have a MAC address, you just need to search for it.
Hi there, We're you able to negotiate the end salary?
46k vase salary.
What is the differences between IMAP and POP3?3 Answers
Hi There, How did you go? Have you made it past the Video interview ? What is next? Sorry just asking eagerly awaiting myself:)
Hi there! It seems that I will not be getting the offer, as I had my video interview 3 weeks ago and no reply from them ever since. Hope you get the job! :)
Hi, Just wondering if you got the job? I’m coming up to 3 weeks after my FaceTime interview. Do you know if they let you know if you weren’t successful? Much appreciated ☺️
They asked me how I would approach a customer about insurance if they where getting a bank cheque for a car?2 Answers
I would engage the customer and say congratulations on the purchase of your new car, what kind is it? Do you have insurance for this car? Did you know I can give you a quote for this vehicle if you have a spare few moments?
First of all I Congratulate the Customers then asked about his personal life about kids and family and then asked him about his future plans like what he gonna do with this car and meanwhile I will enquire about car insurance and if I comes to know that he is not having any insurance so far then I try to convince that customer as showing that its not for my sale purpose but in fact car insurance is his need to buy in order to keep his family and himself safe now and after by not caring for few dollars a month and I also remind him the road conditions that this customer might be expert in driving but the others would not care for his car when they driving speedily or when it parked. At last I would like to remind him that as our kids a car is also a family member of us and it drives us and reach to our destination , so at least a minimum responsibility will be on us to take care of it and just it case if it sick ( any accident happened ) we have to ready for massive expense spending on it to make it done but a few dollars a week may take that risk off as we never know what will happened and looking for future is a quality of smart people.
Do you have to take a break anytime within the next 6 months?2 Answers
I told them that its my final semester at uni, hence I'll only need to take a few days off for exams but that's all. I was unsuccessful.
Did they call or email you the reason why you are unsuccessful?
How many skin types and skin conditions?2 Answers
There are 5 different skin types: oily combination normal dry and intensive dry/sensitive 2 skin conditions: balance and non-balance
there are 3 types of skin combination skin ,oily skin , and the dry skin . sensitive skin is a not a skin type its kind of skin diseases .
How would describe wifi to an 8 year old?2 Answers
many superheros have a base where they meet and store stuff, right? They also have their mentors that look after things for them and keep in contact or help them know someone needs help. But some superheros can fly without any strings, while some cant. So if say, superman had something to say to spider-man, he could fly to him without any strings. Spider man has his web string that he needs to connect to buildings and objects to get where he needs to and to tell people things and save them. Super man can simply fly in and catch someone and save them or talk to them. Superman is like wi-fi, and spider man is like the cord you plug into the wall where he is always attached. also can use an example of traffic lights directing traffic.
The traffic lights don't work. A police man stands out on the street by himself with a whistle and waves for certain people to go, while holding a hand out for others to stop. Often, he uses a whistle to get peoples attention or when he changes what he is doing. He does this when the traffic lights don't work. The traffic light is connected by all the cords on top of them which send a signal for when they should change color. The police man stands out in the middle and everyone looks to him so they know when to go. he doesn't need wires to tell them when-he can see it and it just happens where he controls it. The traffic lights are controlled by a timer through a wire. The whistle he blows often is like the light on a router that shows you it is connected and working just like you can hear a whistle sound but not see it. If the police man never whistled people would find it harder to know when to go, or even if they should. Thought I'd add both since I saw so few.