Customer service officer Interview Questions |

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Customer service officer Interview Questions


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What have you been doing in your previous role

6 Answers

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why do you want to work for serco

3 Answers

How would you react to an angry customer?

2 Answers

Why are you here and why do you think you are a good fit for this position?

2 Answers

Please see the below example of a member inquiry. Have a think about how you would respond to something like this. "I am not sure how to link my bank details to my Cash rewards account, I'm finding this very frustrating as I just want to withdraw my cash back"

2 Answers

The most unexpected question was when I was asked about where I would want to be and where I would see myself in 5 years time.

1 Answer

Why do you want to work for AusPost?

1 Answer

why are you interested in this job

1 Answer

Do you like to work as contractor ?

1 Answer

What was one experience where you had to convince a colleague to use a different approach. [Follow-up question from the most senior panel member was] COULD YOU PLEASE SAY WHAT YOU DID AND WHAT THE RESULT WAS?!

1 Answer
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