Customer service officer Interview Questions | Glassdoor.com.au

Customer service officer Interview Questions

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How would you react to an angry customer?

3 Answers

Speak calmly, empathize and remember that they're mad at the company and not you.

Be patient, divert his anger by asking politely how I could help

Be patient and calmly and asking politely for the customer for main issues

why do you want to work for serco

3 Answers

Why do you want to work for AusPost?

2 Answers

Why are you here and why do you think you are a good fit for this position?

2 Answers

Tell me a time that you showed initiative

2 Answers

The most unexpected question was when I was asked about where I would want to be and where I would see myself in 5 years time.

1 Answer

Please see the below example of a member inquiry. Have a think about how you would respond to something like this. "I am not sure how to link my bank details to my Cash rewards account, I'm finding this very frustrating as I just want to withdraw my cash back"

2 Answers

why are you interested in this job

1 Answer

Do you like to work as contractor ?

1 Answer

What was one experience where you had to convince a colleague to use a different approach. [Follow-up question from the most senior panel member was] COULD YOU PLEASE SAY WHAT YOU DID AND WHAT THE RESULT WAS?!

1 Answer
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