Patient care representative Interview Questions


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Patient Care Representative was asked...18 May 2016

Why would you like to work for CityMD?

1 Answers

Do they drug test

Advocate Aurora Health

What expirences do you belive will help you in this role. Why are you moving on from a different company. What are your thoughts on diversity and spirituality of patients. Just to name a few

1 Answers



Many questions spanning any and all subjects.

1 Answers

Many answers.


They asked me about my previous job titles.

1 Answers

I answered professionally and in details about my past job titles and duties.

Sentara Healthcare

What are best qualities?

1 Answers

Team Player, organized, patient focused

QVL Pharmacies

How much customer service experience did I have.

1 Answers

Several years experience both inbound and outbound

Strengths vs. weaknesses.

1 Answers

Honestly. Sometimes your weakness can turn into a strength if we learn from them. Less

Virginia Spine Institute

Describe how you would approach an upset patient and what efforts would you take to make the situation better?

1 Answers

It is not an easy situation, but I have to take the following steps:. Remain calm. Don't take it personally. Use your best listening skills .Actively sympathize. Apologize gracefully. Find a solution. Take a few minutes on your own. Offer food, drink and a place to sit. Managing anger will keep the focus on getting the patient healthy and protect you from unwarranted legal action. Dealing with difficult patients will always be a challenge. Less


How do you feel about being on call only 2 weekends in the year?

1 Answers

No feeling it's not my first option.


Why would you want to work for our company?

1 Answers

It will help me to grow personally and professionally.

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