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Patient care representative Interview Questions
77
Patient Care Representative interview questions shared by candidates
Patient Care Representative was asked...18 May 2016
Lead Patient Care Representative was asked...11 October 2018
What expirences do you belive will help you in this role. Why are you moving on from a different company. What are your thoughts on diversity and spirituality of patients. Just to name a few
1 Answers↳
Honestly
Patient Care Representative was asked...14 November 2017
Patient Care Representative was asked...30 August 2016
They asked me about my previous job titles.
1 Answers↳
I answered professionally and in details about my past job titles and duties.
Patient Care Representative was asked...2 February 2018
How much customer service experience did I have.
1 Answers↳
Several years experience both inbound and outbound
Patient Care Representative was asked...17 August 2016
Patient Care Representative was asked...2 July 2018
Describe how you would approach an upset patient and what efforts would you take to make the situation better?
1 Answers↳
It is not an easy situation, but I have to take the following steps:. Remain calm. Don't take it personally. Use your best listening skills .Actively sympathize. Apologize gracefully. Find a solution. Take a few minutes on your own. Offer food, drink and a place to sit. Managing anger will keep the focus on getting the patient healthy and protect you from unwarranted legal action. Dealing with difficult patients will always be a challenge. Less
Patient Care Representative was asked...9 December 2016
How do you feel about being on call only 2 weekends in the year?
1 Answers↳
No feeling it's not my first option.
Patient Care Representative was asked...2 August 2017
Why would you want to work for our company?
1 Answers↳
It will help me to grow personally and professionally.
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