Personal Banker Interview Questions | Glassdoor.com.au

Personal Banker Interview Questions

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Personal banker interview questions shared by candidates

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If there was a long line of customers, they're getting quite agitated and the person in front of you keeps on chatting away.How would you deal with the situation?

2 Answers

I would try and get through the line as fast as I can whilst being polite to the current customer and let them know that you would love to chat but you have to help out all these people as well.

I would politely let the customer know I'd love to have more time with him/her however there is long queue behind I got to help out as well.

An occasion you act as an active member? How would you responded to a change. How would you introduce new digital product to a customer?

Do you have any such customer who hasn't asked any questions but you know what there question was and how did you answer

what for you is excellent customer service?

1 Answer

have you ever wowed a customer in the branch?

What type of experience have you had working to sales targets? Now's your time to shine! Tell me about your biggest achievement.

Whats steps have you taken to develop a strong customer relationship?

Why did you choose to applied with Westpac?

Explain a time when you offered exceptional customer service and did something over and above your normal role.

1 Answer

When was a customer totally wowed by mu customer service?

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