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Retail team member Interview Questions

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Your manager has assigned you an important task. A customer comes to you complaining that they were charged an incorrect amount & that an item they were promised was not in stock. How do you deal with this?

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After encounting a problem like that I find a way to cover the credit either by refunding the person or by supplying another item in place of that not provided

What are your passions & why are you looking for a role in customer service

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What does customer service mean to you?

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1. Tell us about your career 2. What was your role at XXX (places you listed on your resume) 3. What is a good team work 4. What is a good management for you 5. How your team member will describe you 6. What do you see yourself in 5 years 7. What is your salary expectation 8. How much you can negotiate with your salary expectation (if your expectation is higher than what they are willing to pay)

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You are the only employee on duty & serving a long line of customers. Suddenly you hear the sound of breaking glass from the back aisle. What do you do?

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Availability? Why do you want to work for Bunnings? Why would we want you? About my background. About my past experiences. When have you given exceptional customer service? Name a time when you had an unhappy customer and how did you resolve the situation? What do you like about your previous job? What are you currently doing/been doing for the past while?

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What are your hours of availability?

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When was a time you gave exceptional customer service? Why do you want to work here? Tell us about when you handled a difficult customer? Why did you leave your last job?

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Group interview - Introduction, Name, background, why Bunnings, cartoon character. Watched a video and had to take notes on what was good/bad and why Group activity - create a product and sell it to them

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