Sales Consultant Interview Questions

I have kids - i continually need to think outside the box to distract/deter or sell something to them in order to achieve the goal of them doing things as required...

Customer wanted max. broadband package with fastest speed. A service check on his phone line indicated only a medium speed could be achieved. Customer said that he could get a faster speed elsewhere. Explained to customer that the major factor that determines internet speed is the distance from the telephone exchange and that this would not change regardless of internet provider. Sold med. broadband pkg.

Honestly

With customer service the client will tell you what their problem is and your job is to come up with a solution in order to meet and exceed their expectations while cross selling and upselling at the same time.

I semi refused to answer as I didn't feel it was appropriate so I just made up some story about falling down some stairs.

I was in shock and did not know how to answer as these were not related to the job. My friend who got the job and was interviewed by the recruitment manager as well was not asked these questions.