Sales Consultant Interview Questions

i hope so

I semi refused to answer as I didn't feel it was appropriate so I just made up some story about falling down some stairs.

Customer called to enquire about broadband. Sold broadband plan. Customer mentioned daughter living in Adelaide. Cross-sold phone package for cheaper STD calls.

Customer wanted max. broadband package with fastest speed. A service check on his phone line indicated only a medium speed could be achieved. Customer said that he could get a faster speed elsewhere. Explained to customer that the major factor that determines internet speed is the distance from the telephone exchange and that this would not change regardless of internet provider. Sold med. broadband pkg.

I was in shock and did not know how to answer as these were not related to the job. My friend who got the job and was interviewed by the recruitment manager as well was not asked these questions.