Service Desk Analyst Interview Questions | Glassdoor.com.au

Find jobs for Service Desk Analyst

Service Desk Analyst Interview Questions

13

Service desk analyst interview questions shared by candidates

Top Interview Questions

Sort: RelevancePopular Date

How would you respond to a situation where a crisis has occurred?

1 Answer

You should always follow proper protocol along with best practice guidance with an attentive mind and with an urgency.

What makes you the best candidate? What previous (related) experience you have. What skills will you provide to the company?

Usual situation based questions. Strengths and weaknesses. Career Goals.

How would you go about keeping yourself motivated when you are in a stressful situation.

1 Answer

Describe a situation where you managed a major change to your specific line of work or the team as a whole

Tell one experience where you had to contact a support center, what was done by them to solve your problem and how could have they made your experience better.

Write an incident reply, process and a report on a ticket from higher management of the client. (take-home)

What is your greatest weakness?

1 Answer
110 of 13 Interview Questions