Service desk analyst interview questions shared by candidates
They saw my CCNA certification, so they asked do i know how to work around switches? what do you think about customer service? technical questions: 1)How will you find out desktop ip add using CMD? 2) How will you check whether the server is working or not by using CMD? 3) Someone cannot log in on their workstations? troubleshooting process? 4) Printer troubleshooting process? 5) the internal and external support process? 6) a few more which I don't recall it now..!!!
Tell one experience where you had to contact a support center, what was done by them to solve your problem and how could have they made your experience better.