Service Desk Analyst Interview Questions | Glassdoor.com.au

Service Desk Analyst Interview Questions

10

Service desk analyst interview questions shared by candidates

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How would you respond to a situation where a crisis has occurred?

1 Answer

You should always follow proper protocol along with best practice guidance with an attentive mind and with an urgency.

How would you go about keeping yourself motivated when you are in a stressful situation.

1 Answer

What can you offer that no one else can?

1 Answer

Describe a situation where you managed a major change to your specific line of work or the team as a whole

What is your strength and weakness, What you see yourself in 5 years, and situation questions

Usual situation based questions. Strengths and weaknesses. Career Goals.

Tell one experience where you had to contact a support center, what was done by them to solve your problem and how could have they made your experience better.

Write an incident reply, process and a report on a ticket from higher management of the client. (take-home)

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