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Service Desk Analyst Interview Questions

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Service desk analyst interview questions shared by candidates

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What makes you the best candidate? What previous (related) experience you have. What skills will you provide to the company?

what are some of the kpis for an it service desk

Usual situation based questions. Strengths and weaknesses. Career Goals.

How would you go about keeping yourself motivated when you are in a stressful situation.

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Describe a situation where you managed a major change to your specific line of work or the team as a whole

Tell one experience where you had to contact a support center, what was done by them to solve your problem and how could have they made your experience better.

How would you react to an angry customer on the phone

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