The Config Team - Join us and contribute in changing how the world works at a company small enough to care, big enough to compete.
Job title: IT Helpdesk Analyst (SAP/ERP)
Employment: Permanent
Location: Melbourne / Hybrid / Remote
Travel: Limited
Permanent Package: Excellent basic salary DOE plus superannuation, 24 days holiday plus Bank Holidays, paid birthday day off, paid volunteer day, holiday buy & sell, funded social events, investment in personal development, you chose the charity we make the financial contribution, CSR initiatives, mobile phone, laptop. and much more!
Overview of the role:
This is a fantastic opportunity for somebody who is at the start of their career journey and looking for a company and role which can offer serious career progression and learning opportunities in a safe, supportive and fun environment.
The role is due to successful growth and a rare opportunity to join as the first IT Helpdesk Analyst based in Melbourne, Australia. The Config Team UK has an existing SAP support services department and with this IT Helpdesk Analyst role being the first role in The Config Team Australia support service offering, there is opportunity for tremendous growth and progression as you will grow with the role as our Australia based support service increases.
As the IT Helpdesk Analyst, you will be central in providing the very best customer support and play a key role in achieving customer satisfaction as you will efficiently provide support to The Config Team Helpdesk function by coordinating the receipt and triage of tickets for external customers, monitoring the shared support email, assisting with reports and creation of documentation for processes and procedures.
The world will be at your fingertips as the customers you will be supporting are typically large global businesses, where you will make a meaningful impact and truly change how the world works.
Ideal for a recent graduate.
Key Duties and Responsibilities:
Required Skills, Experience and Knowledge
Essential:
Desirable:
The Config Team
A leading SAP Supply Chain Technology Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place to work for our people. Our aim is to continue creating a safe, supportive and rewarding work environment for colleagues and to delight customers with the exceptional delivery of SAP projects.
More about The Config Team
“I've had the opportunity to learn a whole new industry which has been tremendous for my own professional development. It's amazing to be part of such a supportive, fun, and friendly team that values collaboration and individual growth. The flexibility of hybrid working has been fantastic, it's great to be part of a company that is so committed to our wellbeing.”
Find out more about Life At The Config Team on Glassdoor where we our proud to say colleagues highly rate us! https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm
The Config Team values: Customers – Results – Innovation – Skills – People – Teamwork.
To find out more information, a full job description, or if you have any questions, please submit your CV.
Applicants will be contacted from the 8th April 2024.
Thanks for your interest.