- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Glassdoor full-time (More than 3 years)
Glassdoor was my first job right out of college. I moved to a new city where I didn't know many people. The reason why I wanted to work at Glassdoor was that I believed in the product and it was something that was useful to me in my job search. Little did I know that a short three years later I would be looking back at my decision to accept my first job at Glassdoor as one of the best decisions of my life. Many of my closest friends were made through my time on various teams throughout the Glassdoor organization. I know every review says it...but the best part of Glassdoor is truly the people.
- Career Progression -
There are plenty of opportunities for promotions for top performers. If you work hard and stand out, you absolutely will be moved from role to role quickly.
I've had four managers at Glassdoor and every single one of them has been wonderful.
Top performers are compensated like top performers. The ability to both hit and exceed quota is very real and can be accomplished by anyone who is willing to put in the work.
Top of the line (and free) health/dental benefits with a ton of fun stuff around the office. Snacks, beer, ping pong, and darts.
Amazing flexibility based on manager and position. Employees are treated like adults and allowed to WFH or take PTO when needed.
Any company has cons no matter how great it is. Glassdoor has always done a good job taking feedback both from public reviews and internal feedback and laying out a plan to make changes. However, it sometimes takes longer to accept/see the issues and put into place fixes since we've grown so quickly.
Many of our systems are very, very, very broken. This can occasionally lead to over or underpayments that you as an employee you have to watch out for. This SEEMS to be getting better lately and I know is top priority to be fixed this fiscal year.
As a sales rep, your compensation is tied to your clients paying (or not paying) your bills. This means that you are often times working with the Billing Department to resolve payment issues for clients. Our Billing Department is painfully understaffed and emails/Slack messages go unanswered for weeks creating tough situations with clients who expect resolutions quickly.
Advice to Management
Keep putting your people first, we all love you for it.
Focus on the Billing Department, we're losing revenue due to a lack of accountability and responsiveness.
Put people into Sales Operations leadership positions who have experience setting up and managing our systems. You've clearly noticed the issues and seem to be on the right track.
I applied online. I interviewed at Glassdoor (Chicago, IL (US)).
I went through a typical phone screening, which then leads into a mock sales call where I had to work through a deck in 20 minutes to three employees over a conference call. From there I was invited into the Chicago office for a 30 minute interview with the VP of SMB Sales. When I arrived she told me that was a mistake and that I will actually be talking to three other employees as well.
Up until the in-person interview, it was a very positive experience.
The woman who was interviewing me started out with a brain teaser " Suppose you had eight identical balls. One of them is slightly heavier and you are given a balance scale. What's the fewest number of times you have to use the scale to find the heavier ball?" - or something similar. I had seen the question in the past so I knew the answer, and she got upset I knew it so quickly and proceeded to drill me about my SAT and ACT scores, and after telling her I got a 30 on my ACT she responded with "Is that even good"?
We moved on by her asking me what questions I had for her to which I started with "tell me about your time at Glassdoor and how you got where you are", her response was "I'll turn that around on you, what do I do here"? After answering incorrectly she sat back and asked me if I even prepped for the interview and if I was wasting her time. Finally, after 20 more minutes of our interview, she stood up to leave so I stood and extended my hand, which she just looked at confused. So I asked if I will see her again, and she answers "Well, we'll see how you do".
Three more employees in the position come around and have more conversational questions probably looking for a culture fit. Everyone else was lovely.
They finally got back to me a few days later and I couldn't start for 3 months so the timing was off and they asked for me to reach back out when it was closer to when I could start.
It was one of my first interviews straight out of college and honestly was the most humiliated and dejected I ever felt in the interview process. For a company that prides themselves on transparency, they should be more cognizant of how they treat job candidates.