Working at ANZ Bank | Glassdoor.com.au

ANZ Bank Overview

Melbourne
10000+ employees
1835
Company - Public (ANZBY)
Banks & Credit Unions
Unknown / Non-Applicable
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive.

Our people are striving to create a balanced, sustainable society where everyone can build a better ... Read more

Company Updates

  • Group Executive Mark Whelan talks about what ANZ's can offer to its customers in the light of its recent focus to institutional banking.

    "ANZ’s institutional bank is now big enough to be relevant but small enough to be responsive to our customers and better able to build on our strong relationships."

    A leaner, sharper & more agile institutional bank

    The sale of our retail and wealth businesses in Asia has left the institutional arm well positioned for growth - allowing a greater focus on customers with trade and capital flows in the region. "Customers are recognising we have an offering that's different to our competitors."

  • Camille Smith from The Weekly Times talks about the experience of 6 university graduates taking part in ANZ's Agribusiness Graduate Program.

    No Cookies | The Weekly Times

    To use this website, cookies must be enabled in your browser. To enable cookies, follow the instructions for your browser below. Facebook App: Open links in External Browser There is a specific issue with the Facebook in-app browser intermittently making requests to websites without cookies that had previously been set.

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ANZ Bank – Why Work For Us?



We’re committed to giving you every opportunity to learn and grow by creating a thriving and inclusive workplace.

Our people are actively encouraged to have a go and try new things.



Explore your opportunities

From digital to data, design and customer engagement, our people transform ideas into amazing solutions for our customers.

There are so many opportunities across all kinds of disciplines. Which one suits you?

Technology

Architecture, Service Management, Software and Infrastructure Engineering

Example roles include: developer, engineer or platform architect

Technology underpins every part of our business ­– from delivering tools, apps and services for our customers to keeping the bank running. If you embrace new technology trends, adapt to emerging opportunities and enjoy delivering exceptional experiences you could be the perfect fit!

Innovation & Design

Product Development, Designers, Developers and Innovation Management

Example roles include: user-experience designer, product developer or innovation manager

If you’re passionate about helping customers through innovative solutions then Innovation & Design could be for you. We’re looking for people who are comfortable failing fast and thrive in a rapidly changing environment. You’ll fit right in if you’re energised through constant learning and driven to improve lives and create lasting value.

Data

Analytics and Insights, Data Intelligence, Data Asset Management and Data Services

Example roles include: data analyst, data operations specialist, data scientist or data flow engineer

The world around us is full of data and the people on this team make the most of it. Every day they ethically leverage the data at their disposable and use it to improve the experience of our customers. We’re looking for people to ask and answer deep questions, challenge beliefs and transform ideas.

Customer Centricity

Customer Services, Customer Marketing, Sponsorship, Events and Customer Experience

Example roles include: campaign manager, brand marketing expert, marketing analyst or sponsorship manager

Our Customer Centricity team aim to ensure our customers leave every encounter with ANZ feeling better than they did before. We’re looking for people who are passionate about delivering smart, relevant solutions to our customers to help them get on top of their money. Those who focus on doing, not dreaming.

Customer Engagement

Sales, Relationship Management, Corporate and Financial Advisory

Example roles include: relationship manager, personal banker, sales consultant or financial adviser

Our Customer Engagement team use insights and understanding to provide tailored, relevant solutions that perfectly meet our customers’ needs. They deepen ongoing relationships and continually look for opportunities to improve their experience. If you love developing solutions based on real insight, we’d love to hear from you.

Customer Delivery

Operations & Production Management

Example roles include: customer services manager, quality assurance manager or team leader

Join a team that delivers world-class operations and services to our customers and people around the globe. We’re looking for people who are dedicated to helping others whilst driving productivity and quality.

Corporate Services

Finance, Talent & Culture, Legal, Risk, Communications, Corporate Responsibility and Strategy

Example roles include: business partner, learning manager or intelligence analyst

Our Corporate Services team provide specialist help and support to our team. Together, they help foster the ANZ culture and deliver our purpose through strong people, risk and financial management and clear communication. They also help improve the lives of our customers and create lasting value for ANZ and the communities we’re a part of.

Everything we do comes down to ‘why’ 

Our purpose is to shape a world where people and communities thrive. Our people are proud to help people achieve incredible things – be it buying their home, building a business or saving for things big or small.

We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. Our people are striving to create a balanced, sustainable society where everyone can build a better life.

Our culture and values

 

We’re guided every day by our purpose and values.

Our values mean whatever situation we’re in, we care about our customers, our colleagues and how our actions contribute to the community.

ICARE: Integrity, Collaboration, Accountability, Respect and Excellence.

 

Our values are a huge part of our culture.

A culture that’s growing to support our business strategy, our people,  our customers’ and society’s expectations of us.

Innovation and ongoing learning underpins everything we do.


Our Business Strategy is simple

  • Create the best bank for people to buy and own a home and for people who want to start, run and grow a business

  • Build the best bank for clients driven by regional trade and capital flows

  • Provide great customer experience, agility and scale through digital ready infrastructure


To deliver our strategy, we are looking for innovators, designers, influencers and people with a passion to help customers.

Great Place to Belong

We believe in the inherent strength of a vibrant, diverse and inclusive workplace where the backgrounds, perspectives and life experiences of our people create a great place to belong.

We have a variety of employee networks to promote and nurture our inclusive workplace:

  • Global Pride Network (LGBTI)
  • Global Abilities Network (disability)
  • Australian Reconciliation Network (Indigenous)
  • Australian Forward Network (Gender Equality)
  • New Zealand Maori & Pacific Islander Network
  • New Zealand Asian Employee Network
  • New Zealand Indian Employee Network
  • Pride Network India
  • Pride Network Philippines
 

Benefits

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

  • Some of the benefits you’ll currently receive as an ANZ employee include:
  • Health and wellbeing programs
  • Discounts on selected products and services (from ANZ and more)
  • Match your donations to selected charities and non-for-profit organisations
  • Flexible working arrangements, lifestyle leave, career breaks

Our community

We live our purpose and help local communities thrive through:

  • Workplace Giving. We match your charitable donations $ for $
  • Financial Education. We help people get on top of their money through our MoneyMinded programs
  • Volunteering. Take 1 day’s paid leave each year to volunteer at your favourite charity


We do this to build strong customer and community relationships and to support a diverse and inclusive society in which everyone can participate.



Flexibility

Everyone has different needs and priorities and we support you to bring your whole self to work.

Depending on your role, we offer a range of flexible working options including:

  • Flexible Hours

    9-5 doesn't work for everyone. We offer the freedom to start early or finish later - whatever suits you and your role

  • Part-time Arrangements

    Part-time hours (as part of a job share or a standalone role) may be possible to support you with career responsibilities, study and other personal pursuits

  • Flexible Locations

    Depending on your role, work some of your week from whenever you need to; on the road, from home or the local coffee shop

  • Lifestyle Leave and Career Breaks

    Top up your annual leave with additional purchased leave or take a longer period of unpaid time off


ANZ Bank Reviews

3.7
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Recommend to a friend
Approve of CEO
ANZ Bank CEO Shayne Elliott
Shayne Elliott
423 Ratings
  • Featured Review

    "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ANZ Bank full-time

    Pros

    Supportive management and encouragement from above which is great.

    Cons

    None that I can see.

See All 1,504 Reviews

ANZ Bank Photos

ANZ Bank photo of: NASSCOM GCC AWARDS Transformation
ANZ Bank photo of: ANZ
ANZ Bank photo of: Our Women at Work
ANZ Bank photo of: Eye Test as our Benefit
ANZ Bank photo of: Volunteering Activity
ANZ Bank photo of: Volunteering
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ANZ Bank Interviews

Experience

Experience
67%
16%
17%

Getting an Interview

Getting an Interview
44%
18%
15%
10
6
4
3

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Customer Service Consultant Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. I interviewed at ANZ Bank (Melbourne) in July 2018.

    Interview

    Easy done through a hiring company. Phone interview, group interview and one one one behavioural interview. It took about 2 weeks from first initial phone call with recruiter to interview and offer from ANZ. Very easy process.

    Interview Questions

    • Name one time you helped a client (STAR method)   1 Answer
See All 314 Interviews

ANZ Bank Awards & Accolades

  • LinkedIn Top Companies 2018: Where Australia wants to work now, LinkedIn, 2018
  • Dow Jones Sustainability Index (DJSI), Dow Jones Sustainability index, 2016
  • CDP (formerly the Carbon Disclosure Project), CDP (formerly the Carbon Disclosure Project), 2015
  • FTSE4Good, FTSE4Good, 2001
  • Global 100 Most Sustainable Corporations in the World, Corporate Knight’s Global, 2016
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