Working at British Airways |

British Airways Overview

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West Drayton, London, England (UK)
10000+ employees
Subsidiary or Business Segment
$10+ billion (USD) per year
Lufthansa, Continental Airlines
A member of the royal family of European airlines, British Airways (BA) carries passengers and cargo to more than 150 destinations in some 75 countries from hubs at London's Heathrow and Gatwick airports. The carrier operates a fleet of about 240 aircraft ... Read more

British Airways Reviews

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Recommend to a friend
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Alex Cruz
212 Ratings
  • "Telesales"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO


    None that I have found after 9 years


    Way to class conscious. If you are very good at your job you have zero chance of promotion as your superiors are afraid that you are more competent than them and show them up.

    Advice to Management

    Stop your practise of the old boys brigade and yes men and promote people who actually do want to make the company better. Get rid of your ridiculous class structure system and accept people for who they are. When promoting people choose them on merit and not preconceived ideas and set whims.

See All 675 Reviews

British Airways Photos

British Airways photo of: A380 Heathrow
British Airways photo of: Training
British Airways photo of: panda plane
British Airways photo of: Cockpit 777
British Airways photo of: Before flight to LA
British Airways photo of: Release of FLY 2016
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British Airways Interviews



Getting an Interview

Getting an Interview





    Cabin Crew Interview

    Anonymous Interview Candidate in Heathrow, England (UK)
    No Offer
    Neutral Experience
    Difficult Interview


    The process took 2+ weeks. I interviewed at British Airways (Heathrow, England (UK)).


    You get greeted and handed a pass and a name badge.
    Then you wait in the lobby and everyone gets called into a room with a presentation about the company and about pay and what to expect of your successful.

    At this point my nerves was at a all time high. This was my third time and I had studied loads for when I would hopefully get a interview. Then my first task was the group exercise and that was fun because we had such a laugh and then after was the dreaded role play!!!! I hate that and don’t understand how that helps the decision making for these recruiters:.. in my normal day to day job I’m perfectly fine dealing with customers but I go blank and stumble on my words knowing I’m being assessed. This time I did what I thought was best.
    1-The business class passenger was vegetarian and I could see there was a vegetarian meal in economy so I offered them this if one is available and asked if they would be happy with this.

    2-Then they went on about really bad turbulence on their last flight.
    I shown empathy and told them I totally understand and that I was once a scared passenger and what turbulence was and they would be fine with us.

    3-Then they went on about the delay.
    I told them we are making our best effort to leave ASAP and BA always try there best to depart and land on time

    4-They also asked about moving to first class because they wanted the meal.
    I told them I can not unfortunately just move them up but they could pay for the upgrade to first class

    With this being my third time trying all I want is a chance. A chance for them to interview me and to get to know me. Judging me on my nerves, nerves that are mixed with passion.

    I really want to work for this airline but I truly feel that maybe they just take a automatic look at me and think no straight away.

    It’s so unfair because I’m good crew :-(

    Will I try again in 6months?, I don’t no. Just wish they gave feedback to let me no what and where I go wrong.

    Interview Questions

    • Say a time you worked with a cabin crew member and you never got on?   Answer Question
See All 300 Interviews

British Airways Awards & Accolades

  • Top 100 Graduate Employers, The Sunday Times (UK), 2009

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