Genesys Overview

  • www.genesys.com
  • Daly City, CA
  • 5001 to 10000 Employees
  • 1990
  • Company - Private
  • Computer Hardware & Software
  • $1 to $2 billion (USD)

CompetitorsAvaya, Five9, Salesforce
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Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also ...

Genesys Reviews

4.1
79%
Recommend to a Friend
86%
Approve of CEO
Tony Bates
Tony Bates
301 Ratings
Featured ReviewHelpful (2)
Genesys icon

"Genesys primed for exciting times ahead!"

Current Employee - Sales in United States
Recommends
Positive Outlook
Approves of CEO

I have been working at Genesys full-time for more than 5 years

Pros

Tremendous leadership with a vision to transform an industry. Focused on Experience as a Service that will leverage the value of Genesys solutions to help their customers and new prospects.

Cons

The challenge of the industry will be moving to the cloud in the fastest and most risk adverse manner.
See All 1,545 Reviews

Diversity & Inclusion at Genesys

4.2
(72 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Genesys Reviews and are not edited or altered.

Does there seem to be diversity at Genesys?

...We are also very active promoters of diversity and inclusion!!!!!!...Read More

Read 7 more responses>

Genesys Photos

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Genesys Interviews

Experience
Positive71%
Negative15%
Neutral14%
Getting an Interview
Applied online43%
Recruiter19%
Employee Referral15%
Difficulty
2.9
Average
HardAverageEasy

  1. [employerShortName] icon

    PS Consultant Interview

    Anonymous Employee in Chennai
    Accepted Offer
    Positive Experience
    Difficult Interview
    Application

    I applied through a staffing agency. I interviewed at Genesys (Chennai)

    Interview

    Had a five level of interviews and starting with had an excellent communication with HR Recruiter for the smooth process. Had two level of Technical interview involving Basics of .Net and projects I have worked. Then, had a interview round with Director and Global Director with some level technical and personal questions. HR round negotiation went well and was offered with expected CTC.
    Interview

    Design Patterns, Multi Threading Concepts

    Answer Question

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Company Updates

Company Logo for Genesys

Genesys

15 Jan 2021

KEY NOT FOUND: company-updates.categories.culture

Say hello to Bridgette McAdoo, the new Global Sustainability Officer at Genesys! Read Bridgette's blog to learn how she will lead the company's sustainability efforts.

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Genesys welcomes new Global Sustainability Officer, Bridgette McAdoo.

Company Logo for Genesys

Genesys

27 Aug 2020

Genesys partners with Infosys to provide the latest technology, care support, and customer experience capabilities. Read Barry O'Sullivan's blog post for more details.

Genesys Awards & Accolades

  • North American Contact Center Company of the YearFrost & Sullivan2018
  • 2016 Gartner Magic Quadrant for Contact Centre Infrastructure, WorldwideGartner Magic Quadrant2016

Genesys FAQ

(41 Questions)

All answers shown come directly from Genesys Reviews and are not edited or altered.

See questions about:

What is health insurance like at Genesys?

...Good healthcare...

17 April 2020

Read more

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