Working at Lloyds Banking Group |

Lloyds Banking Group Overview

London, England (UK)
10000+ employees
Company - Public (LLOY)
Banks & Building Societies
Unknown / Non-Applicable

Royal Bank of Scotland, Barclays, HSBC Holdings

Together we make it possible.

For over 320 years we’ve been making a difference to the lives of customers, businesses and communities. With us, you’ll be helping Britain prosper.

You’ll be part of an ... Read more

Mission: We're committed to our purpose of Helping Britain Prosper whilst becoming the Best Bank for Customers.

Lloyds Banking Group Reviews

  • "Long hours, Bullying culture and constant threat of redundancy"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO


    There were a couple of really good people who obviously cared about what they were doing and were talented. Unfortunately these are not the people that get promoted to management


    Neopotism. My line manager was employed because she was friends with her manager. She obviously didn’t know how to do anything her role specified. I was forced to work 12 hour days while my manager took regular gym breaks during the day. I ended up having to be signed off by my doctor and there was no support when I returned.

    There is an intense bullying culture and the policies in place to stop it happening don’t work. Management only looks after management, particularly as they’re all friends. A couple of people raised complaints about the bullying I experienced but this was completely ignored.

    There is a constant threat of redundancy and once a quarter they have what is colloquially known as cut day where they get rid of people then expect you to pick up the extra work

    Advice to Management

    You need to cull management and replace them with people who actually reflect the values the bank wants to move towards. You cannot have someone in a tech role who doesn’t know how to use a printer and doesn’t know how to use emails just because they’re friends with their line manager. That’s not how good businesses operate.

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Lloyds Banking Group Photos

Lloyds Banking Group photo of: London Wall offices
Lloyds Banking Group photo of: Inclusion and Diversity
Lloyds Banking Group photo of: Positive meetings
Lloyds Banking Group photo of: Collaborative working
Lloyds Banking Group photo of: Agile Working
Lloyds Banking Group photo of: Offices
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Lloyds Banking Group Interviews



Getting an Interview

Getting an Interview





    Customer Service Adviser Interview

    Anonymous Interview Candidate in Newport, New South Wales
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Lloyds Banking Group (Newport, New South Wales) in September 2016.


    I applied online and the day after I was asked to book a telephone interview. I had my telephone interview a week later. It lasted around 20 minutes and the questions were based on motivation and competency e.g. "What attracted you to this role?" "Why do you want to work for Lloyds?" and "Tell me about a time you worked in a team" "Tell me about a time you delivered great customer service." The competency based questions always require examples, I haven't been employed before so I used examples from my work experience and my university life. My interviewer was very friendly and even let me know when the competency based questions.

    After all the questions were answered, the interviewer put me on hold for about 5 minutes to finish typing up my answers and then she told me that I had passed onto the next stage of the process. I was then booked for a day at the assessment centre two weeks later. They advise going to the assessment centre 20 minutes early so that they can check your documentation (the documentation you have to bring will be explained to you in an email.)

    The assessment day consisted of 3 activities, first I did the face-to-face interview, which was similar to the phone interview with similar motivation based questions and competency based questions but with a couple more thrown in for example I was asked "What do you think a usual day working at Lloyds would be like?"

    After the interview, there was a group task with the other people who are assessed that day. First you are given 5 minutes to look over a transcript between an adviser and a customer and think about what they adviser did well, what they could have improved on and how you would have brought in one of Lloyds values into the conversation if you helped this customer yourself. After the 5 minutes, the assessors come in and the group gets 20 minutes to come together and discuss the questions for the few different conversations.

    Finally there's the role play. You're given a sample of a character's banking details and you have 10 minutes to make notes, after the 10 minutes one of the assessors will call you with a query and you're required to help them.
    Remember to go through the security questions and pay particular attention to the password as the assessor may get it wrong to see how you would respond, all you have to do is to politely tell them that their password doesn't match the password in your records and ask them to try again (they get to try 3 times before they're no longer allowed.) After that call you get another character's banking details and 5 minutes to prepare before the next call and after that you're done!

    They said to me that I would get a response within 5 working days, I got an email a few days later telling me that I didn't get the job.

    Interview Questions

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Company Updates

  • The digital divide in the UK has been brought into sharp focus during lockdown, as 17.1 million people lack the #digitalskills required of them in the workplace.

  • Our LGBT+ colleague network, Rainbow, are celebrating their ten year anniversary in 2020. Join us as we celebrate some of their highlights! 👏 #AlwaysProud #Pride

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Lloyds Banking Group Awards & Accolades

  • Stonewall Top 100 Employers, Stonewall, 2019
  • The Times Top 50 Employers for Women, Times, 2019
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