Mission: Every person; every store and each department is committed to keeping us at the forefront of retail. This means delivering on our customer promise to make every moment special – be it a product, our service or their all-round experience. It also means helping to build ...
Unlimited promotion opportunities (only if the NRBP likes you or doesn't need anything from you)
Being unable to apply for jobs without authorisation from at least 5 people.
No sight of what roles might be available
I applied online. I interviewed at Marks & Spencer (Norwich, England (UK)).
After going through the online assessment process, I was able to book an interview for the next week.
I went to the information desk and was greeted by an assistant manager who chatted and took me to the interview room. I was told about the role play activity, and was given about 5 pages of food to look at for the role play. The assessor left the room for 5 minutes, and when she re-entered it began. She asked for a product which was out of stock, and it was my duty to go through any options of phoning other stores, or suggesting alternatives. The role play goes on for about 10 minutes and the assessor is just looking for your customer service skills, and your ability to persuade and sell products. (My advice for this is to just go for it and be confident even if you're not - because realistically if you don't get the job you're never going to see this person again.)
After this, the assessor left the room to write up her notes, and when she returned she was with the manager. She then asked questions which I have listed below, in a very friendly and nice manner. The interview was very relaxed, and both people made me feel comfortable.
I was offered the job there and then, and was left to discuss uniform and shift pattern with the assistant manager.
I have my induction in a couple of weeks!
Which? is the consumers' champion. So we were honoured to be awarded 'Which? Supermarket of the Year 2017'. Andy, our Director of Food takes up the story: http://glassdoor.com/slink.htm?key=vQtgX
M&S is a retailer with a proud past and a clear vision for the future, as Allan in HR Shared Service has discovered. http://glassdoor.com/slink.htm?key=vQgpv