I worked at Mountain Equipment Co-op full-time (More than 3 years)
Staff are passionate about the outdoors and willing to share knowledge with other staff and members
Senior management both at the store level and Head Office was poor
Staff were placed under an enormous amount of pressure to put on awesome events and provide excellent service but management priorities changed constantly and payroll was poorly allocated such that staff were not set up to succeed but were chastised when metrics weren't met. A lot of good people left.
Advice to Management
From the replies from the newly created "People Experience Officer", it seems MEC may be making a culture shift towards valuing their people. That's encouraging.
I applied online. The process took 2 weeks. I interviewed at Mountain Equipment Co-op (Calgary, AB (Canada)) in May 2018.
I applied online and was invited to attend a hiring fair in store. During the first screening interview at the store, I was immediately asked about a set of mandatory training days which were not mentioned in the ad online. As well I was told if I had more than 1-2 days of planned vacation over the next four months they were not interested. I was extremely disappointed in the unprofessional nature of the entire process. If there are mandatory requirements such as the two mentioned prior, they should be listed in the job add. I wasted a considerable amount of time and effort applying, only to find out, after taking time off and arranging transportation to the hiring fair, that it would be an immediate no due to having planned a short hiking trip over the summer. This is supposed to be a store that gets people outside, but they won't hire anyone who's planned a camping trip more than a day long over the summer? Ridiculous.