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Press Ganey Overview

South Bend, IN (US)
1001 to 5000 employees
1985
Company - Private
Health Care
$100 to $500 million (AUD) per year
Unknown
Press Ganey has offices in Baltimore, Boston, Charlotte, Chicago and South Bend, Indiana.

Recognized as a leader in performance improvement for over 30 years, Press Ganey partners with more than 33,000 health care organizations worldwide to create and ... Read more

Mission: Our mission is to help health care organizations deliver high-quality, efficient care and improve the patient experience. We do this by capturing the voice of the patient through innovative techniques and then our advanced analytics and expert advisors implement improvements to ... Read more

Press Ganey Reviews

3.5
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
139 Ratings
  • "Accounts manager"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work. I loved it

    Cons

    Hard to advance. I had limited opportunities because of long term employment of supervisors.

    Advice to Management

    Keep up focus on patients

See All 213 Reviews

Press Ganey Interviews

Experience

Experience
52%
25%
22%

Getting an Interview

Getting an Interview
61%
16%
13%
2
2
2

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Engineer Interview

    Anonymous Employee in South Bend, IN (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Press Ganey (South Bend, IN (US)).

    Interview

    This is about the only negative I have w this company. This process was so drawn out and took literally several months to get hired on. Several phone interviews and one in person. These processes may have since changed but it was typical w the interview process. I was greatly disappointed w HR during this process but once hired in they are a great asset and there to help

    Interview Questions

    • What do you do when things go wrong w a big project you're working on   1 Answer

    Negotiation

    None, the hiring manager knew how to handle this and took care of this and got me the best offer. Was very pleased w this

See All 39 Interviews

Company Updates

  • Thrilled to announce co-anchor of ABC News’ Good Morning America Robin Roberts as the keynote for the 2017 Press Ganey National Client Conference! Learn more: http://glassdoor.com/slink.htm?key=vQFxM

    Robin Roberts to Deliver Keynote Address at Press Ganey's 2017 National Client Conference

    BOSTON-( BUSINESS WIRE )- Press Ganey today announced that Robin Roberts, co-anchor of ABC's "Good Morning America" and renowned newscaster will deliver the keynote address at its 2017 National Client Conference, November 1-3 in Orlando, Florida.

  • In a new Forbes article, Press Ganey’s Dr. Jim Merlino shares perspectives on patient experience and why providers should focus on relationship-oriented interactions via good processes, compassion and cultural alignment. http://glassdoor.com/slink.htm?key=vQFsd

    Customer Service In Healthcare: The Paradox Of Patient Satisfaction And Patient Experience

    Customer service is challenging to deliver in any industry. The challenges multiply in a life-and-death environment such as a hospital or other healthcare institution, where comparisons to external analogs such as hospitality and retail customer service are both valuable and imprecise.

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Press Ganey Awards & Accolades

  • Top 150 Top Places to Work in Healthcare, Becker's Hospital Review, 2017
  • 150 Great Places to Work in Healthcare, Becker's Hospital Review, 2016
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