Working at Southwest Airlines | Glassdoor.com.au

Southwest Airlines Overview

Dallas, TX (US)
10000+ employees
1967
Company - Public (LUV)
Airlines
$10+ billion (AUD) per year
Unknown
In our 48th year of service, we continue to stand apart from other air carriers with exemplary Customer Service delivered by more than 58,000 Employees to more than 120 million Customers annually. We started with just three cities, and by the end of 2018, we serve over ... Read more

Mission: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

Southwest Airlines Reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,197 Ratings
  • Helpful (115)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL (US)
    Former Employee - Flight Attendant in Chicago, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.

See All 1,948 Reviews

Southwest Airlines Photos

Southwest Airlines photo of: Without a Heart, it's just a machine.
Southwest Airlines photo of: Not just a Career, a Calling
Southwest Airlines photo of: Take your Career to new heights
Southwest Airlines photo of: A Company with Heart
Southwest Airlines photo of: A Company with Heart
Southwest Airlines photo of: A Company with Heart
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Southwest Airlines Interviews

Experience

Experience
80%
12%
8%

Getting an Interview

Getting an Interview
82%
6%
5%
3
2
2
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Internship Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Southwest Airlines in August 2015.

    Interview

    I applied for the No Limits intern program. Interview process was very similar to other reviews I had read. They contact you and arrange a phone interview before moving onto an in person interview. The interviews are fairly unstructured, asking questions off of your previous response. They really look for your personality and characteristics rather than knowledge of the job. Make sure you know a lot about the company and position and are able to apply your everyday experience into it. Good all-rounder background seemed to help me in my interviews, as I could answer questions with different experiences. Standard interview questions (challenges, conflict, strengths etc.) are asked but sometimes in a more personal or specific manner. Preparation is key!!!!! All the people involved in the recruitment process are so friendly and keen to help, so don't be scared to ask questions and joke around with them!! They are great at providing feedback and getting back to you quickly regarding results of the interviews.

    Interview Questions

See All 1,129 Interviews

Southwest Airlines Awards & Accolades

  • America’s 2019 Best Employers list, Forbes, 2019
  • Top Rated Workplaces: Best of the Best (#2), Indeed, 2018
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