Working at Southwest Airlines | Glassdoor.com.au

Southwest Airlines Overview

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Dallas, TX (US)
10000+ employees
1967
Company - Public (LUV)
Airlines
$10+ billion (USD) per year
Unknown
In our 47th year of service, we continue to stand apart from other air carriers with exemplary Customer Service delivered by more than 56,000 Employees to more than 150 million Customers annually. We started with just three cities, and by the end of 2016, we serve over ... Read more

Mission: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

Southwest Airlines Reviews

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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,073 Ratings
  • "Customer service agent Newark"

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    Former Employee - Customer Service in Newark, NJ (US)
    Former Employee - Customer Service in Newark, NJ (US)

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Great company culture. They treat employees very well. Great benefits all around especially health insurance, profitsharing and 401k. Best company I've worked for.

    Cons

    Lots of mandatory overtime which is good if you wanna make $$ but harsh on families. Gets better as you gain seniority!

See All 1,758 Reviews

Southwest Airlines Photos

Southwest Airlines photo of: Without a Heart, it's just a machine.
Southwest Airlines photo of: Take your Career to new heights
Southwest Airlines photo of: Not just a Career, a cause
Southwest Airlines photo of: Rooting for Team Southwest
Southwest Airlines photo of: Technology Command Center and some great Employees
Southwest Airlines photo of: Halloween Celebrations
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Southwest Airlines Interviews

Experience

Experience
81%
11%
8%

Getting an Interview

Getting an Interview
82%
6%
5%
3
2
2
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Internship Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Southwest Airlines in August 2015.

    Interview

    I applied for the No Limits intern program. Interview process was very similar to other reviews I had read. They contact you and arrange a phone interview before moving onto an in person interview. The interviews are fairly unstructured, asking questions off of your previous response. They really look for your personality and characteristics rather than knowledge of the job. Make sure you know a lot about the company and position and are able to apply your everyday experience into it. Good all-rounder background seemed to help me in my interviews, as I could answer questions with different experiences. Standard interview questions (challenges, conflict, strengths etc.) are asked but sometimes in a more personal or specific manner. Preparation is key!!!!! All the people involved in the recruitment process are so friendly and keen to help, so don't be scared to ask questions and joke around with them!! They are great at providing feedback and getting back to you quickly regarding results of the interviews.

    Interview Questions

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Southwest Airlines Awards & Accolades

  • Best Places to Work, Glassdoor, 2017
  • World’s Most Admired Companies, Fortune, 2018
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