Mission: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.
I have been working at Southwest Airlines full-time (More than a year)
It doesn’t feel like “going to work” it feels like “I get to go to work today” Wonderful interacting with fellow crew and customers in an energetic way. Making connections that are meaningful. Smiling, laughing and enjoying yourself in an environment where you can truly be yourself!
None! There is nothing I could say negatively about this company. Management treats each person like a valued soul who has something to offer! AND hopes they share their special gifts with everyone they meet!
I applied online. The process took 2 weeks. I interviewed at Southwest Airlines in August 2015.
I applied for the No Limits intern program. Interview process was very similar to other reviews I had read. They contact you and arrange a phone interview before moving onto an in person interview. The interviews are fairly unstructured, asking questions off of your previous response. They really look for your personality and characteristics rather than knowledge of the job. Make sure you know a lot about the company and position and are able to apply your everyday experience into it. Good all-rounder background seemed to help me in my interviews, as I could answer questions with different experiences. Standard interview questions (challenges, conflict, strengths etc.) are asked but sometimes in a more personal or specific manner. Preparation is key!!!!! All the people involved in the recruitment process are so friendly and keen to help, so don't be scared to ask questions and joke around with them!! They are great at providing feedback and getting back to you quickly regarding results of the interviews.
You may have heard some of the awesome and quirky things about working at Southwest. Here are a few of our favorites.
"We hire for attitude and train for skill. You need to have a warrior spirit, the desire to work really hard and have a sense of urgency. To have a servant's heart, which means you put others first, and a fun-loving attitude." -Julie Weber, VP People