Vend Overview

  • www.vendhq.com
  • Auckland, New Zealand
  • 201 to 500 Employees
  • 2010
  • Company - Private
  • Internet
  • Unknown / Non-Applicable

CompetitorsLightspeed, Shopify
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As creators of the world’s first ever cloud-based point of sale system, Vend has grown from a small startup to a global company, with five offices supporting retailers in over 140 countries. Vend makes every part of running a retail business easier so retailers can save time, ...
Mission: Our mission is to create remarkable retail life for independent retailers around the world. There’s more in store at Vend. We’re constantly innovating to improve the way retailers all over the world do business, plus we provide career defining opportunities in an environment ...

Vend Reviews

3.7
74%
Recommend to a Friend
90%
Approve of CEO
Ana Wight
Ana Wight
20 Ratings
5.0
Former Employee, more than 5 years

"Great success story"

24 Apr 2021 - Director
Recommends
Positive Outlook
Approves of CEO

Pros

Great culture, strong CEO a lot of growth potential

Cons

Could pay a little higher
See All 172 Reviews

Diversity & Inclusion at Vend

4.3
(24 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Vend Reviews and are not edited or altered.

Does there seem to be diversity at Vend?

...Very friendly and inclusive vibe in the office, social events for teams and office wide are frequent and have high participation...Read More

Read 5 more responses

Vend Photos

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Vend Interviews

Experience
Positive52%
Negative33%
Neutral15%
Getting an Interview
Applied online81%
Employee Referral13%
Recruiter6%
Difficulty
2.8
Average
HardAverageEasy

  1. Customer Service Representative Interview

    Anonymous Employee in Auckland, Auckland
    No Offer
    Negative Experience
    Easy Interview
    Application

    I applied online. I interviewed at Vend (Auckland, Auckland) in Jun 2021

    Interview

    First couple of interviews were cool, one being a video call followed by an in person interview. The tests were pretty straight forward and I’m pretty sure I nailed them as even the team leader James who I was in contact with told me so. He even went out of his way to tell me he ‘genuinely’ enjoyed meeting me in the first in-person interview which made me think I had a pretty good shot of getting the role.

    Then the part that blew my mind. The final interview with the manager and another team leader. I read a few of these reviews in the past and some of them mentioned the interview questions were trying too hard to be eccentric, and the work environment felt working in high school with cliques. And boy were they right.

    The manager tells me right from the start that these questions were going to be pretty much the same as the ones from the first in-person interview which I found odd. And that’s exactly what happened. Felt like de-ja-vu and the whole time I was wondering what was even the point of this interview but decided to answer these questions with a bit more depth or just give them different angles.

    Then came the cringe worthy, purposefully eccentric questions. It really felt like they were making these questions up on the fly as they’d run out of any questions regarding the role. “If you were in a room full of 50 people, what would you do to stand out?” “If you could do ANY job what would it be?”. What do these have to do with the role? If I told them I wanted to be an astronaut or a billionaire I’d come off too ambitious for the role, and who on earth would say their dream job was to be a customer service agent?

    They barely asked any questions regarding the actual role other than “how was the test?” and “do you have any good/bad experiences with customer service?”. And at one point I answered I had a great experience with Apple’s customer service to which the manager explodes and goes on a 5 minute rant about how they’re NOT actually great even though they’re rated the number 1 customer service around the world. Woah. I guess to him the sky is green even though the whole world sees it as blue?

    Then a couple days later I get a phone call from HR telling me I didn’t get the role because even though I nailed the tests and showed a willingness to learn about the role, I wasn’t able to answer the interview questions with “clarity”. In other words they were hoping I’d memorized my answers from the first interview word for word and copy/pasted them here. The cringe was unbearable. I really felt like I was trying to be initiated into some drunken college fraternity.

    All in all was a pretty hit or miss experience. These guys were trying too hard to be “chill” , “silicon-valley-esque” hippies that they forgot how to be actual professionals. Wouldn’t have been surprised if they lit up a joint mid interview.

    Again, I absolutely nailed the tests in regards to the actual role so I’m still in shock as to how I didn’t get the role. However one red flag I remember is the manager himself telling me that most people working in Vend don't even know the ins-and-outs of the Vend app itself. So even though I went out my way to study the marketing terms and equations AFTER I'd finished the test, just to learn exactly what it is I was answering, rather than blindly copy/pasting answers from their help center, I was still turned down.

    For a company that seems to want their employees to “be themselves, and come to work as they are” it really seems you can only do so if you are a 1 to 1 personality match for the manager. I suppose I could have had 10+ years of excellent customer service experience but been turned down because my favorite color was blue, while the managers was red. Just seems like it was some personality contest rather than an interview. Yikes.
    Interview

    “If you could do ANY job what would it be?”

    Answer Question

See All 33 interviews

Vend Awards & Accolades

  • Customer Service Department of the YearThe American Business Awards2015
  • Marketing Department of the YearInternational Business Awards2015

Popular Careers with Vend Job Seekers

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Vend FAQ

(28 Questions)

All answers shown come directly from Vend Reviews and are not edited or altered.

See questions about:

What is health insurance like at Vend?

...If you’re single and in reasonably good health (or have a partner who has health benefits), the benefits coverage was good....

27 May 2019

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