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Zendesk Overview

San Francisco, CA (US)
1001 to 5000 employees
2007
Company - Public (ZEN)
Enterprise Software & Network Solutions
$100 to $500 million (AUD) per year

Zendesk – Why Work For Us?


Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.

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Today we're different, but still the same

Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.

Keeping it "beautifully simple"

To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.

The fastest path to better communication

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps

you get straight to what matters most — better customer service and more meaningful conversations.

Create one beautiful destination for all your customer
self-service needs

Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.

 

Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.

Zendesk Reviews

  • Featured Review

    Helpful (6)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Current Employee - Anonymous Employee in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (Less than a year)

    Pros

    - Incredibly friendly and supportive work culture that makes you feel like family.
    - A suite of best-in-class solutions/platform that prospects and customers are constantly impressed by!
    - Great SPIFFS, on-going support and rewards
    - Realistic targets
    - Perks!
    - Awesome Melbourne Office

    Cons

    - Too much chocolate in the kitchen (need more healthy food!)

    Advice to Management

    - Keep it up

See All 487 Reviews

Zendesk Photos

Zendesk photo of: Our new office space
Zendesk photo of: Our people.
Zendesk photo of: Office life in Copenhagen.
Zendesk photo of: Alice in Wonderland themed Holiday Party!
Zendesk photo of: Our people.
Zendesk photo of: Our Office Space
See All PhotosSee All

Zendesk Interviews

Experience

Experience
51%
13%
36%

Getting an Interview

Getting an Interview
58%
19%
15%
3
2
2
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Senior Software Test Engineer Interview

    Anonymous Employee in San Francisco, CA (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Zendesk (San Francisco, CA (US)) in January 2019.

    Interview

    Phone screen with HR, then another with the hiring manager. Then there was a short at-home work assignment to produce a test suite to cover some basic functionality. The code I delivered was used during the on-site interview, along with the standard questions from team members in various roles to find the proper fit.

    Interview Questions

    • When would you leave the browser open between test cases, and when would you close it?   1 Answer
See All 328 Interviews

Zendesk Awards & Accolades

  • Best Places to Work in the Bay Area, San Francisco Business Times, 2014
  • Great Place to Work, Great Place to Work Institute, 2016
  • The Best Cloud Computing Companies And CEOs To Work For, Business Insider, 2016
  • Best Places to Work in the Bay Area, Fortune, 2017
See More

Work at Zendesk? Share Your Experiences

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