American Airlines Reviews

Updated 5 Aug 2020

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3.7
71%
Recommend to a Friend
57%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,180 Ratings
Pros
Cons
  • "Sometimes long hours and stressful situations(in 83 reviews)

  • "Large corporation so upper management cares much more about investor relations than the wellbeing of the employees(in 54 reviews)

More Pros and Cons
  1. "I loved it!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - American Airlines Flight Attendant 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than a year

    Pros

    Great benefits, great employees and encouraging workplace.

    Cons

    Being away from home was discouraging at times.

  2. "Benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Developer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    Unlimited travel to where your heart desires

    Cons

    Standby travel benefits can get stressful


  3. "fantastic place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    great insurance, great benefits, incredible staff

    Cons

    intense scheduling sometimes, sometimes work on holidays

  4. "AA"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - American Airlines Flight Attendant in Dallas, TX
    Negative Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Exciting, you get to see many new places and it's a decent career if you're in it for the long haul.

    Cons

    Schedules aren't always the best but that's just part of the industry.

  5. "Best airlines to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Crew Scheduler in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than 3 years

    Pros

    Incredible company to work for.

    Cons

    Nothing to say against them

    Continue reading
  6. "Fleet service"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines part-time for more than a year

    Pros

    Great benefits, great pay, 401k match

    Cons

    Working through different Weather Conditions and no flexibility

  7. Helpful (1)

    "I just hate the coddling of the useless ones"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Crew Scheduler in Fort Worth, TX

    I worked at American Airlines full-time for more than 3 years

    Pros

    -Flexible schedules - Have 14 days vacation yearly, plus 4 holidays, 2 of which can be rolled to the next year - work 5 days straight, 2 days off - 3 different 8 hour shifts, which you can trade with other people to get more days off

    Cons

    - management is controlling - you do your job and follow the contract, but the boss's will give into what the flight attendants want (going against what the contract states) and making you look like you don't know your job, but you were following the rules - flight attendants are not held accountable for anything that they say on the phone. (1 FA called a person on the phone the N word and kept their job with no consequences) - There are rules made where FA's are not allowed to call our names out on social media, fellow co-workers got screenshots on the FA's FB group that they had done so and were dragging their names through the mud nothing was done. - A fellow co-worker(white lady) in the department also got away with saying racial slurs and kept her job even though she constantly harassed people at work. Management of course also did nothing. - they don't hold employees accountable for their mistakes, but always blame the next shift for not cleaning up after the previous shift. - management always make the hard workers work harder, while the ones who never know how to do the basic day to day tasks get a free pass every time. - you can be a hard worker who comes in everyday (a lot of people noshow and get a pass), be on time (they gave incentives to bribe people to come in on time), never call in sick and they will fire you, before they ever fire the lazy ones who never do anything, don't know anything , and always make big mistakes.

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  8. "Great Company, Poor Upper Leadership"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Washington, DC
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than 5 years

    Pros

    Great people and benefits plus air travel ability

    Cons

    Cutthroat favoritism and possible racism in upper management allows department heads and above to easily replace lower managers with their friends / favorite colleagues. Job security is lost when moving to the management team. CSM salaries are not equivalent to the workload or expectations set upon them.

    Continue reading
  9. "Great company with great benefits"

    5.0
    Current Employee - Director in Fort Worth, TX

    I have been working at American Airlines full-time

    Pros

    Great travel benefits for employees.

    Cons

    Long hours during a stressful period.

  10. "Loved every minute."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Negative Outlook

    I worked at American Airlines full-time for more than 5 years

    Pros

    Great benefits, great pay, and amazing coworkers

    Cons

    Bad management. Promotes friends and suck ups rather than people who do well.

    Continue reading
Found 2919 reviews