American Airlines Reviews | Glassdoor.com.au

American Airlines Reviews

Updated 14 Feb 2020

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3.7
71%
Recommend to a Friend
55%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,073 Ratings
Pros
Cons
  • "Fairly long hours, but worth the effort(in 79 reviews)

  • "Company oversells flights, passengers get mad and scream at us(in 53 reviews)

More Pros and Cons
  1. "First Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Airline Pilot in Irving, TX

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Great company to work for

    Cons

    Time away from family on workdays

    American Airlines2020-02-15
  2. "Sales Associate Part Time Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 

    I worked at American Airlines part-time

    Pros

    Large company, plenty of benefits

    Cons

    Little room for notice on opportunities

    American Airlines2020-02-14
  3. Helpful (1)

    "Strategic leadership and direct oversight of delivering functions of contact center technologies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager IT Infrastructure in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at American Airlines full-time for more than 10 years

    Pros

    Wide landscape of technology. Work life balance. Continuous improvement culture.

    Cons

    Constant change, poor leadership. Trust in employees is dwindling.

    American Airlines2020-02-10
  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Passenger Services Agent in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for less than a year

    Pros

    I like working in American airlines i

    Cons

    No i don't know no

    Continue reading
    American Airlines2020-02-12
  5. "Exciting Fun experience and opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Baggage Handler in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than a year

    Pros

    Great group of people To work with

    Cons

    No set schedule different flight times

    Continue reading
    American Airlines2020-02-11
  6. "Flexible"

    StarStarStarStarStar
    Current Employee - Fleet Service 

    I have been working at American Airlines part-time

    Pros

    Flexible schedule Travel benefits Union

    Cons

    Seniority Can get stuck working nights due to seniority

    American Airlines2020-02-05
  7. "alright"

    StarStarStarStarStar
    Current Employee - Flight Attendant 

    I have been working at American Airlines full-time

    Pros

    you get to travel which is great

    Cons

    you are always tired and jetlagged

    American Airlines2020-02-05
  8. "Loved working fir American Airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than 10 years

    Pros

    Great job! Great benefits!

    Cons

    Leaderships and employees not always on same page . Working from home is looked down on.

    Continue reading
    American Airlines2020-02-04
  9. "Great job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Dallas, TX
    Recommends
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Flexibility with schedule, earn as much or as little as you want, travel benefits, great insurance

    Cons

    can be exhausting, reserve months (being on-call to the company)

    American Airlines2020-02-04
  10. Helpful (2)

    "Stay away from aadvantage!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    American is a great place to work. It’s not an easy company to get into. A lot of us came in at entry level positions and worked our way into happier spaces. Flight benefits are awesome, the culture in MOST departments is very warm and inclusive.

    Cons

    American is a great place to work. It’s not an easy company to get into. A lot of use came in at entry level positions. Customer Inclusion and Loyalty group is often hiring aadvantage reps. Literally apply for ANYTHING else. The department is woefully unorganized. They pay in crap for what you deal with & they absolutely have no interest in supporting you. It’s definitely sink or swim. It’s the only group that forces you to stay with them if they give you a raise. And the cherry on top, the director of the call center has no call center experience. It’s pretty gross.

    Continue reading
    American Airlines2020-01-30

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