American Airlines Reviews | Glassdoor.com.au

American Airlines Reviews

Updated 20 Jul 2019

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Found 2538 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
63%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
965 Ratings
Pros
Cons
  • "The long hours and living out of your suitcase for days on end can be challenging(in 76 reviews)

  • "Your senoir coworkers will be the rudest to passengers(in 50 reviews)

More Pros and Cons
  1. Helpful (2)

    "Great company and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Elite Reservations Agent 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Competitive pay, great health benefits, unbeatable travel benefits.

    Cons

    Difficulty in moving up in leadership or higher roles and positions.

    Advice to Management

    Engage and support your employees especially those that desire to grow and further their careers with the company

    American Airlines2019-07-13
  2. "Flying High With Your Feet Firmly Grounded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Gate Agent, Ticketing, Sales in Elmont, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines part-time for more than 5 years

    Pros

    Fast paced. structured, and problem solving environment. Flexible yet set schedules. Free and discounted travel. Interface w people from all over the world. Always exciting. Promotes teamwork (which includes other departments)and individual progress. Professional and personal communication skills are honed.Never a boring day. Every situation well handled is a bully for a sense of accomplishment. Good benefits .

    Cons

    Seniority based schedules, can be very chaotic, hours can be extended, subjected to quick changing environment due to weather, staffing or other issues Relating to impatient passengers though situations may be out of your hands can be trying,but necessary and doable. Extra diligence with security is strict and unfortunate but also necessary. The reality that lives are in your hands can be scary, but nothing compared...

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    Advice to Management

    Work with and trust the sensibilities of the agents. They are the first line of defense and information when it comes to changing trends and opinions of your passengers. Be willing and ready to increase job responsibilities of those who have expressed a desire to grow and show consistently that they are ready for more. Offer advice on improving performance including physically stepping in to clarify your points. You...

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    American Airlines2019-07-20
  3. "Traditional American company with lots of benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in La Paz, La Paz
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than 8 years

    Pros

    The company follow rules and you always know what to expect

    Cons

    Very hierarchical structure. Impossible to get in touch with higher levels other than you manager.

    American Airlines2019-07-19
  4. Helpful (1)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Busineess Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than a year

    Pros

    AA has Flexible working hours

    Cons

    Absolutely no Cons , Management can be more specific on what they want

    American Airlines2019-07-14
  5. "AA fly the friendly skies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Sales Manager 
    Approves of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Continue investing in people, equipment, and facilities

    Cons

    No cons at this time

    American Airlines2019-07-18
  6. "Best Travel Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Dallas, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Flexibility Change of scenery Change of daily staff Travel benefits Fun

    Cons

    Away from home and family often Must be flexible in schedule Sometimes you feel like a number Held to high standards Can be tiresome

    American Airlines2019-07-17
  7. Helpful (1)

    "Excellent company to work for at headquarters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vendor Relations Specialist in Dallas, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Working at HQ is a pleasure (don't know much about airport operations). People are genuinely caring, work is challenging and at the same time work-life balance is respected. Pay is good too and flight benefits are great.

    Cons

    On a case by case basis, one can complain of anything but there's nothing that I can broadly speak of.

    American Airlines2019-07-12
  8. "Great career, overall."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Philadelphia, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    Easy job Travel benefits Exciting and always changing Great benefits Great people

    Cons

    Sometimes bad management Schedule can start out pretty bad 6.5 weeks of unpaid training to start Pay starts low but raises quickly

    American Airlines2019-07-17
  9. "Excellent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intl Captain A330 in Philadelphia, PA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at American Airlines full-time for more than 8 years

    Pros

    Great Dispatch and Flight Support

    Cons

    Maintenance is still without a contract

    Advice to Management

    Get a contract signed.

    American Airlines2019-07-16
  10. "Manager"

    StarStarStarStarStar
      Current Employee - Manager in San Francisco, CA

      I have been working at American Airlines full-time for more than 10 years

      Pros

      Hiring new employees for SFO

      Cons

      Letting go employees when required SFO

      American Airlines2019-07-14
    Found 2538 reviews