American Airlines Reviews

Updated 26 Jan 2021

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3.9
74%
Recommend to a Friend
61%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,466 Ratings
Pros
Cons
  • "Long hours away from home for multiple days at a time during off service operations weather delays(in 104 reviews)

  • "Passengers that refuse to follow rules(in 69 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great benefits, large organisation politics"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Sydney
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Airlines full-time

    Pros

    Great benefits and some great people

    Cons

    Large organisation politics and little room for career progression outside US

    Continue reading
  2. "Customer service representatives"

    4.0
    Current Employee - Customer Service Representative I 

    I have been working at American Airlines full-time

    Pros

    Great benefits available to you

    Cons

    Shift schedule . Weekend s schedule. All based on seniority.


  3. "Great benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent 

    I have been working at American Airlines part-time

    Pros

    Flight privileges Insurance Great people

    Cons

    No cons great long term payoff

  4. "Great experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer 

    I worked at American Airlines full-time

    Pros

    Great work atmosphere and work life balance

    Cons

    No cons to mention everything was great

  5. "Best airline to fly for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - American Airlines Flight Attendant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 8 years

    Pros

    Great benefits including health insurance travel perks and a lot more!

    Cons

    I can't think of any

  6. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Analyst - Marketing in Dallas, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at American Airlines full-time for more than 3 years

    Pros

    Awsome benefit! Great environment! good opportunities to grow

    Cons

    Bad timing due to Covid-19 and flying restrictions.

  7. "Good money"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Philadelphia, PA

    I have been working at American Airlines full-time

    Pros

    Can’t beat free travel and total control over schedule when a lineholder.

    Cons

    Be adept to change. This industry is fast moving

  8. COVID-19

    "Retiring soon"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Airline Pilot in Los Angeles, CA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Largest and most diverse airline

    Cons

    Coronavirus is devastating the airline industry

    Continue reading
  9. "Flight Attendant Review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - American Airlines Flight Attendant in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    Flexible schedule, great benefits and perks.

    Cons

    Schedule is always changing, Aviation is not for the weak.

  10. COVID-19

    "Good Leadership"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Specialist in Dallas, TX
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    Travel benefits can't be beat. Management of Flight Planning Support department is fantastic.

    Cons

    Benefits would be minimal, but COVID-19 has clouded outlook and forced cuts.

Viewing 1 - 10 of 3,596 English Reviews