American Airlines Reviews | Glassdoor.com.au
American Airlines Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    American Airlines Reviews

    Updated 14 Feb 2020

    Clear All
    Full-time, Part-time
    English
    • Administrative
    • Arts & Design
    • Business
    • Consulting
    • Customer Services & Support
    • Education
    • Engineering
    • Finance & Accounting
    • Healthcare
    • Human Resources
    • Information Technology
    • Legal
    • Marketing
    • Media & Communications
    • Military & Protective Services
    • Operations
    • Other
    • Product & Project Management
    • Research & Science
    • Retail & Food Services
    • Sales
    • Skilled Labor & Manufacturing
    • Transportation
    • Worldwide
    • United States - All Cities
    • - Texas
    • - Dallas-Fort Worth, TX, US Area
    • - Abilene, TX, US Area
    • - Austin, TX, US Area
    • - College Station, TX, US Area
    • - Houston, TX, US Area
    • - San Antonio, TX, US Area
    • - Waco, TX, US Area
    • - Alabama
    • - Birmingham, AL, US Area
    • - Huntsville, AL, US Area
    • - Alaska
    • - Anchorage, AK, US Area
    • - Arizona
    • - Phoenix, AZ, US Area
    • - Tucson, AZ, US Area
    • - Buenos Aires, AZ
    • - DC Ranch, AZ
    • - Arkansas
    • - Fayetteville, AR, US Area
    • - Little Rock, AR, US Area
    • - Mansfield, AR
    • - California
    • - Fresno, CA, US Area
    • - Los Angeles, CA, US Area
    • - Riverside, CA, US Area
    • - Sacramento, CA, US Area
    • - San Diego, CA, US Area
    • - San Francisco, CA, US Area
    • - San Jose, CA, US Area
    • - Colorado
    • - Denver, CO, US Area
    • - Durango, CO, US Area
    • - Gunnison, CO
    • - Connecticut
    • - Hartford, CT, US Area
    • - New Haven, CT, US Area
    • - District of Columbia
    • - Washington, DC , US Area
    • - Florida
    • - Cape Coral, FL, US Area
    • - Key West, FL, US Area
    • - Miami-Fort Lauderdale, FL, US Area
    • - Orlando, FL, US Area
    • - Sarasota, FL, US Area
    • - Tallahassee, FL, US Area
    • - Tampa, FL, US Area
    • - Georgia
    • - Atlanta, GA, US Area
    • - Savannah, GA, US Area
    • - Lax, GA
    • - Hawaii
    • - Hawaiian Islands, US Area
    • - Lihue, HI
    • - Idaho
    • - Boise, ID, US Area
    • - Hydra, ID
    • - Illinois
    • - Bloomington, IL, US Area
    • - Chicago, IL, US Area
    • - Davenport, IA, US Area
    • - Rockford, IL, US Area
    • - Indiana
    • - Indianapolis, IN, US Area
    • - McCordsville, IN
    • - Iowa
    • - Des Moines, IA, US Area
    • - Dubuque, IA, US Area
    • - Kentucky
    • - Louisville, KY, US Area
    • - Louisiana
    • - Baton Rouge, LA, US Area
    • - Lafayette, LA, US Area
    • - Lake Charles, LA, US Area
    • - New Orleans, LA, US Area
    • - Shreveport, LA, US Area
    • - Maryland
    • - Baltimore, MD, US Area
    • - Massachusetts
    • - Boston, MA, US Area
    • - Michigan
    • - Grand Rapids, MI, US Area
    • - Traverse City, MI, US Area
    • - Minnesota
    • - Minneapolis-St. Paul, MN, US Area
    • - Missouri
    • - Kansas City, MO, US Area
    • - St. Louis, MO, US Area
    • - Nebraska
    • - Omaha, NE, US Area
    • - Nevada
    • - Las Vegas, NV, US Area
    • - Reno, NV, US Area
    • - New Hampshire
    • - Laconia, NH, US Area
    • - New Jersey
    • - New York City, NY, US Area
    • - Philadelphia, PA, US Area
    • - New Mexico
    • - Albuquerque, NM, US Area
    • - New York State
    • - Albany, NY, US Area
    • - Buffalo, NY, US Area
    • - Elmira, NY, US Area
    • - New York City, NY, US Area
    • - Rochester, NY, US Area
    • - Watertown, NY, US Area
    • - Buffalo Corners, NY
    • - North Carolina
    • - Asheville, NC, US Area
    • - Charlotte, NC, US Area
    • - Greensboro, NC, US Area
    • - Raleigh-Durham, NC, US Area
    • - Statesville, NC, US Area
    • - Wilmington, NC, US Area
    • - Winston-Salem, NC, US Area
    • - Ohio
    • - Cincinnati, OH, US Area
    • - Columbus, OH, US Area
    • - Dayton, OH, US Area
    • - Toledo, OH, US Area
    • - Oklahoma
    • - Oklahoma City, OK, US Area
    • - Tulsa, OK, US Area
    • - America, OK
    • - Oregon
    • - Bend, OR, US Area
    • - Portland, OR, US Area
    • - Pennsylvania
    • - Philadelphia, PA, US Area
    • - Pittsburgh, PA, US Area
    • - Puerto Rico
    • - Puerto Rico, US Area
    • - South Carolina
    • - Greenville, SC, US Area
    • - South Dakota
    • - Sioux Falls, SD, US Area
    • - Tennessee
    • - Chattanooga, TN, US Area
    • - Nashville, TN, US Area
    • - Utah
    • - Salt Lake City, UT, US Area
    • - Virginia
    • - Norfolk, VA, US Area
    • - Richmond, VA, US Area
    • - Washington, DC , US Area
    • - Washington State
    • - Seattle, WA, US Area
    • - Moses, WA
    • - West Virginia
    • - Charleston, WV, US Area
    • Argentina - All Cities
    • - Buenos Aires
    • - General La Madrid
    • - Federal Capital
    • - Buenos Aires, Argentina Area
    • Bahamas - All Cities
    • - New Providence
    • - Nassau, Bahamas Area
    • Bolivia - All Cities
    • - La Paz
    • - La Paz, Bolivia Area
    • Brazil - All Cities
    • - Rio Grande do Sul
    • - Porto Alegre, Brazil Area
    • - Rio de Janeiro
    • - Rio de Janeiro, Brazil Area
    • - São Paulo
    • - Sao Paulo, Brazil Area
    • Canada - All Cities
    • - Ontario
    • - Toronto, ON, Canada Area
    • Denmark - All Cities
    • - Capital Region
    • - Copenhagen, Denmark Area
    • Dominican Republic - All Cities
    • - National District
    • - Santo Domingo, Dominican Republic Area
    • Ecuador - All Cities
    • - Pichincha
    • - Quito, Ecuador Area
    • Egypt - All Cities
    • - Cairo Governorate
    • - Cairo, Egypt Area
    • France - All Cities
    • - Ile-de-France
    • - Paris, France Area
    • Guatemala - All Cities
    • - Guatemala
    • - Escuintla, Guatemala Area
    • - Izabal
    • - Puerto Barrios, Guatemala Area
    • India - All Cities
    • - Karnataka
    • - Bangalore, India Area
    • - Tamil Nadu
    • - Chennai, India Area
    • Ireland - All Cities
    • - Dublin
    • - Dublin, Ireland Area
    • Japan - All Cities
    • - Tokyo
    • - Tokyo, Japan Area
    • Mexico - All Cities
    • - Jalisco
    • - Guadalajara, Mexico Area
    • - México
    • - Mexico City, Mexico Area
    • - Nuevo León
    • - Monterrey, Mexico Area
    • - San Pedro Garza García
    • - Quintana Roo
    • - Cancún
    • Namibia - All Cities
    • - Khomas
    • - Windhoek, Namibia Area
    • Netherlands - All Cities
    • - North Holland
    • - Amsterdam, Netherlands Area
    • Peru - All Cities
    • - Lima Region
    • - Lima, Peru Area
    • Philippines - All Cities
    • - Mindoro Oriental
    • - Chicago
    • South Africa - All Cities
    • - Western Cape
    • - Cape Town, South Africa Area
    • Switzerland - All Cities
    • - Valais
    • - Lax
    • - Zürich
    • - Zurich, Switzerland Area
    • Tonga - All Cities
    • - Tongatapu
    • - Vaini
    • Trinidad and Tobago - All Cities
    • - Saint George
    • - Port of Spain
    • United Arab Emirates - All Cities
    • - Abu Dhabi
    • - Abu Dhabi, United Arab Emirates Area
    • United Kingdom - All Cities
    • - England
    • - Liverpool, UK Area
    • - London, UK Area
    • - Slough, UK Area
    • Venezuela - All Cities
    • - Estado Vargas
    • - Caracas, Venezuela Area
    • English
    • French
    • German
    • Dutch
    • Portuguese
    • Spanish
    • Italian
    To filter reviews, or .

    3.7
    71%
    Recommend to a Friend
    55%
    Approve of CEO
    American Airlines CEO Doug Parker
    Doug Parker
    1,073 Ratings
    Pros
    Cons

    • "Fairly long hours, but worth the effort" (in 79 reviews)

    • "Company oversells flights, passengers get mad and scream at us" (in 53 reviews)

    More Pros and Cons

    1. "First Officer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Airline Pilot in Irving, TX

      I have been working at American Airlines full-time for more than 3 years

      Pros

      Great company to work for

      Cons

      Time away from family on workdays

      American Airlines2020-02-15

    2. "Sales Associate Part Time Role"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate 

      I worked at American Airlines part-time

      Pros

      Large company, plenty of benefits

      Cons

      Little room for notice on opportunities

      American Airlines2020-02-14
      3. Join the American Airlines team
      See Our Latest Jobs
    3. Helpful (1)

      "Strategic leadership and direct oversight of delivering functions of contact center technologies"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Manager IT Infrastructure in Fort Worth, TX
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at American Airlines full-time for more than 10 years

      Pros

      Wide landscape of technology. Work life balance. Continuous improvement culture.

      Cons

      Constant change, poor leadership. Trust in employees is dwindling.

      American Airlines2020-02-10

    4. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Passenger Services Agent in London, England
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at American Airlines full-time for less than a year

      Pros

      I like working in American airlines i

      Cons

      No i don't know no

      Continue reading
      American Airlines2020-02-12

    5. "Exciting Fun experience and opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Baggage Handler in Boise, ID
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at American Airlines full-time for more than a year

      Pros

      Great group of people To work with

      Cons

      No set schedule different flight times

      Continue reading
      American Airlines2020-02-11

    6. "Flexible"

      StarStarStarStarStar
      Current Employee - Fleet Service 

      I have been working at American Airlines part-time

      Pros

      Flexible schedule Travel benefits Union

      Cons

      Seniority Can get stuck working nights due to seniority

      American Airlines2020-02-05

    7. "alright"

      StarStarStarStarStar
      Current Employee - Flight Attendant 

      I have been working at American Airlines full-time

      Pros

      you get to travel which is great

      Cons

      you are always tired and jetlagged

      American Airlines2020-02-05

    8. "Loved working fir American Airlines"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Fort Worth, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at American Airlines full-time for more than 10 years

      Pros

      Great job! Great benefits!

      Cons

      Leaderships and employees not always on same page . Working from home is looked down on.

      Continue reading
      American Airlines2020-02-04

    9. "Great job!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Flight Attendant in Dallas, TX
      Recommends
      Disapproves of CEO

      I have been working at American Airlines full-time for more than 3 years

      Pros

      Flexibility with schedule, earn as much or as little as you want, travel benefits, great insurance

      Cons

      can be exhausting, reserve months (being on-call to the company)

      American Airlines2020-02-04
    10. Helpful (2)

      "Stay away from aadvantage!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative 
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at American Airlines full-time for more than 3 years

      Pros

      American is a great place to work. It’s not an easy company to get into. A lot of us came in at entry level positions and worked our way into happier spaces. Flight benefits are awesome, the culture in MOST departments is very warm and inclusive.

      Cons

      American is a great place to work. It’s not an easy company to get into. A lot of use came in at entry level positions. Customer Inclusion and Loyalty group is often hiring aadvantage reps. Literally apply for ANYTHING else. The department is woefully unorganized. They pay in crap for what you deal with & they absolutely have no interest in supporting you. It’s definitely sink or swim. It’s the only group that forces you to stay with them if they give you a raise. And the cherry on top, the director of the call center has no call center experience. It’s pretty gross.

      Continue reading
      American Airlines2020-01-30

    Choose a different language and keep reading other reviews.

    Found 2762 reviews
    </>Embed