American Express Director Reviews

Updated 25 Jun 2020

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4.4
92%
Recommend to a Friend
98%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
43 Ratings
  1. Helpful (2)

    "Avoid the Australian Business - Leadership team are bullies and the culture is toxic"

    1.0
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Senior Director in Sydney
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Express full-time for more than a year

    Pros

    There are no good reasons to join this company in Australia. I've heard its good in NY?

    Cons

    VP/GM level bully and micro-manage leaders Engagement scores across the business are low due to incompetent leadership team Management / HR have zero ability to handle performance / behavioural issues Management lets situations fester which contributes to a toxic culture Employees are punished for giving feedback that is anything less than perfect Management write cheques to part with good talent to avoid changing the culture Management lies to Head Office NY about its coverage and growth results Management will hire you for your experience and new ideas but then once you're in the role doesn't know what to do with it and will reject anything other than the way its always been done. If you join from an external employer you will leave within the first 12 months and Management will tell everyone you weren't performing or had behavioural issues and if they read this they will say clearly a disgruntled employee

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  2. Helpful (4)

    "In Decline"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Director in Sydney
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Express full-time for more than 8 years

    Pros

    Global Brand, International opportunities & good work/life balance

    Cons

    Lack of advancement in career, highly political, average pay, poor training, no money to spend on internal or external customer/employee activities. Amex has been in decline over the last few years, under huge external pressures & senior management have become very distant from staff, only caring about themselves (protecting against the redundancies). Many good people are leaving.

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  3. "IT Director"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Director in Sydney
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 8 years

    Pros

    Great culture, supportive people and leaders and good flexibility and working conditions

    Cons

    Process can be excessive at times and decisions are centralised too often

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  4. Helpful (2)

    "Was a great organisation..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Sydney
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at American Express full-time

    Pros

    Good workplace flexibility Good working for a global brand Great opportunities to collaborate with global teams.

    Cons

    Lots of job opportunities for those who are playing the political game well but not delivering. Company growth is paralysed by ongoing annual restructuring.

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  5. "Great Company"

    5.0
    Current Employee - Director, Risk Management in Salt Lake City, UT

    I have been working at American Express full-time

    Pros

    Collaborative Culture, Work life balance

    Cons

    Slow decision making process by leaders

  6. "Good culture in below average pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Brighton, England
    Recommends
    Negative Outlook

    I worked at American Express full-time for more than 10 years

    Pros

    Good people, respectful culture, cool brand

    Cons

    Pay is below average, especially in London

  7. "Great learning"

    4.0
    Former Employee - Director 
    Recommends
    Neutral Outlook

    I worked at American Express full-time for more than 5 years

    Pros

    Training; work life balance; collaboration

    Cons

    Bureaucracy; inability to move fast

  8. "One of the best companies to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Gurgaon, Haryana
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 10 years

    Pros

    Work life balance , healthy environment

    Cons

    Agility , compensation, inability to execute innovation quickly

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  9. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at American Express full-time for more than 8 years

    Pros

    great benefits, care for employees

    Cons

    Some departments have friends and family culture

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  10. "Working at American Express"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Recommends
    Positive Outlook

    I have been working at American Express full-time for more than 10 years

    Pros

    Very employee friendly with good work life balance. Get to work with smart people. Chance to explore different roles and job functions across geographies. Lots to learn

    Cons

    Fairly hierarchical organization. You will need to learn how to navigate the hierarchy and politics to be effective in your role especially as you get to middle and senior management. Though the current CEO Steve is committed to breaking down the silos and increase cooperation between groups. Within his first month in the role he did away with individual business unit ratings in order to align everyone to a common goal and mutual success. He also revamped the performance review process so people can be judged on their strengths/expertise and their contribution to the goals rather than judging everyone across a range of competencies

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