American Express Reviews

Updated 12 Jul 2020

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4.1
84%
Recommend to a Friend
95%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
993 Ratings
  1. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President & General Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time for more than 10 years

    Pros

    Employee Focused, while P&L driven.

    Cons

    Within Asia, promotions were limited. None specifically noted.

  2. "Strong team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for more than a year

    Pros

    Great team dynamics and plenty of growth opportunities.

    Cons

    No stock options on employment

  3. "Good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BDE 
    Approves of CEO

    I worked at American Express full-time for more than 3 years

    Pros

    Good people and great product

    Cons

    Slow when change happens

  4. "Great flexibility"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Learning and Development in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 10 years

    Pros

    Inclusive workplace and workplace diversity. Flexibility Collaboration Benefits Career opportunities

    Cons

    Slow to make decisions Poor L&D investment

  5. "Sales Manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Manager in Sydney
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at American Express full-time for more than 10 years

    Pros

    Great environment and culture Collaborative people Great product and service offering

    Cons

    Pressure to stay above targets Not given much input to team or business u it direction

  6. Helpful (1)

    "A very lean organization"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at American Express full-time for more than 5 years

    Pros

    Flexibility - You are able to work from home fairly easily.

    Cons

    As a result of the joint venture GBT does not have any money for frills. There is little room for progression.

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  7. Helpful (2)

    "Avoid the Australian Business - Leadership team are bullies and the culture is toxic"

    1.0
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Senior Director in Sydney
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Express full-time for more than a year

    Pros

    There are no good reasons to join this company in Australia. I've heard its good in NY?

    Cons

    VP/GM level bully and micro-manage leaders Engagement scores across the business are low due to incompetent leadership team Management / HR have zero ability to handle performance / behavioural issues Management lets situations fester which contributes to a toxic culture Employees are punished for giving feedback that is anything less than perfect Management write cheques to part with good talent to avoid changing the culture Management lies to Head Office NY about its coverage and growth results Management will hire you for your experience and new ideas but then once you're in the role doesn't know what to do with it and will reject anything other than the way its always been done. If you join from an external employer you will leave within the first 12 months and Management will tell everyone you weren't performing or had behavioural issues and if they read this they will say clearly a disgruntled employee

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  8. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 

    I worked at American Express full-time

    Pros

    Flexibility, Culture, Progress, Location, Balance

    Cons

    Salary, Work Load, Visibility, Expousure

  9. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fraud Analyst 

    I worked at American Express full-time

    Pros

    Great place to work for

    Cons

    Low base but high incentive

  10. Helpful (3)

    "It was fun, but you will feel cornered"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Sydney
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time for more than 3 years

    Pros

    The company has is very good at hiring people (customer care professionals). You will find great friends in this organisation. Additionally, the infrastructure in place is good, as well as little benefits like health care, free food is common. Management in general will treat you well.

    Cons

    The biggest downside is that if you do TOO WELL as a Customer Care Professional, you will not be promoted to other roles in the organisation. Your metrics are your leader's metrics as well and as such they do not have any incentive to lead you to other roles - its sad. Its very common to see people with not so great results get promoted, because their manager does not want them. However this is isolated to the Customer Care Professional role and teams only. Other teams I have been in are normal (I didn't have the best statistics and I was promoted).

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