American Express Reviews

Updated 3 Jul 2020

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4.1
84%
Recommend to a Friend
94%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
983 Ratings
  1. "excellent employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Agent in Melbourne
    Approves of CEO

    I worked at American Express full-time for more than 3 years

    Pros

    The corporate advantages of a large parent company

    Cons

    Amex is a well known brand - target for anti american activities

  2. "Payments Consulting"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director Payments Consulting in Sydney
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 10 years

    Pros

    Good benefits & work life balance

    Cons

    Poor culture & limited opportunity at director level

  3. "Thi iii iii oop"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Assistant 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at American Express full-time

    Pros

    Flexible Work from home

    Cons

    Very hard to get career progression Low pay for certain roles Pay is not market value

  4. "Work Place and Compensation Review"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Vice President Business Development in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time for more than 10 years

    Pros

    Extremely professional financial services multinational

    Cons

    Extended hours of work at senior levels

  5. "Great company culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Sydney
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Express full-time for more than 3 years

    Pros

    Good company culture. Average employee tenure 5+ years Flexible working hours

    Cons

    Quite political as everywhere I guess

  6. "Excellent Employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney
    Recommends

    I worked at American Express full-time for more than 5 years

    Pros

    the company offers great benefits and rewards and recognition the people there are like family

    Cons

    redundancies- due to changes in market

  7. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time for more than 10 years

    Pros

    Great culture Results focused Teamwork oriented

    Cons

    Limited upwards opportunities outside of US and UK

  8. "Sales Director"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head of Financial Services in Melbourne
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at American Express full-time for more than 3 years

    Pros

    Positive work culture, focus on employee engagement, diversity of career options

    Cons

    limited product range, inward looking culture

  9. "account manager at american express"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    No Opinion of CEO

    I worked at American Express full-time

    Pros

    people people people people people

    Cons

    slow moving organisation with management

  10. Helpful (1)

    "Internal computer programs are a joke and misled with job details"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Manager in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Express full-time for less than a year

    Pros

    Birthday leave and in Sydney a clerical day in lieu of an additional public holiday. Good location in Barangaroo, 5 min walk from Wynyard station.

    Cons

    You would not believe you're working for a Fortune 500 company or one that gets given many awards as a good employer. The main computer programs for card maintenance etc (and I'm talking 10+ systems when there could / should be just one) look like they haven't been updated since the 90s, and Amex have no intention to upgrade these with urgency. Middle management are stagnant and do the bare minimum as they have cushy jobs which requires little of them. Many floors don't have modern computer screens, so expect to be working on a small square monitor. Hot desking is required for many positions which is unpopular and causes every day anxiety and stress before arriving at work. I was mislead by my pay packet, leaving me with 10-20k less in bonuses than promised was possible - assume your base pay is all you will get. I was told it was a regular office job, and once I arrived was told I was working in call centre with strictly regulated breaks.

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