American Express Travel Counselor Reviews

Updated 3 Jun 2020

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3.4
59%
Recommend to a Friend
69%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
9 Ratings
  1. "Great Culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Travel Counselor in Sydney
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at American Express

    Pros

    Fantastic company culture Low turn over of staff Good progession opportunities

    Cons

    Pay could have been better

  2. Helpful (1)

    "Think wisely"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Counselor 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time for more than a year

    Pros

    Benefits, PTO, Work life balance

    Cons

    No support, management/trainer do not take ownership

    Continue reading
  3. "well"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Travel Counselor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for less than a year

    Pros

    Great team and Boss I like

    Cons

    Stupid trainings, very bad complemations with HRG

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  4. "Great for the right person..."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Counselor 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    -Great pay, PTO and health insurance benefits. -Friendly and innovative environment. -In depth training. -Growth opportunities. -Booking travel.

    Cons

    - Call center position, which means you'll be sitting all day taking inbound calls. - ATS metrics are high and almost difficult to reach. - Lots of system updates and systems that you have to go back and forth with. - Strict policy and procedure since they are a financial institution. - Repetitive work that doesn't give you the opportunity to really connect with your clients. - 11 week training isn't enough time (crazy I know) for all the information and systems they throw at you.

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  5. "Great place to work."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Counselor 

    I worked at American Express full-time for less than a year

    Pros

    American Express is a company with opportunity for growth and development. Training is offered and you also have the opportunity to work from home.

    Cons

    None really, you need to be interested in travel to enjoy working as a travel counselor.

  6. Helpful (1)

    "Great, if you can make it there!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Counselor in Miramar, FL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at American Express full-time for more than 3 years

    Pros

    The employee benefits are good.

    Cons

    It's hard to get the schedule you want. Some managers... Just... no!

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  7. "Times are changing"

    3.0
    Current Employee - Travel Counselor 

    I have been working at American Express full-time for more than 8 years

    Pros

    Lots of PTO, great supervisor

    Cons

    to many changes to list the cons

  8. "Well"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Counselor in Sunrise, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express full-time for less than a year

    Pros

    Pay ,Flexibility , OT , food on holidays , vacation and sick , full benefits

    Cons

    Favoritism , Schedule , Work culture

  9. "Great Benefits, Hard Work"

    3.0
    Former Employee - Travel Counselor 
    No Opinion of CEO

    I worked at American Express full-time for more than a year

    Pros

    Great Travel and Healthcare Benefits

    Cons

    Very strict when it comes to time off, and time off of the phone.

  10. "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Travel Counselor in New York, NY
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Express for more than 10 years

    Pros

    Seeing great homes to rent

    Cons

    Attitude of owners at times

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