American Heritage Federal Credit Union Reviews | Glassdoor.com.au

American Heritage Federal Credit Union Reviews

Updated 16 May 2019

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Found 64 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
56%
Recommend to a Friend
77%
Approve of CEO
Bruce K. Foulke
30 Ratings
Pros
  • "I cannot say enough good words about AMHFCU(in 5 reviews)

  • "Work/life balance actually does exist here(in 3 reviews)

Cons
  • "As stated above there is a high turnover rate and with that more responsibility, but there is no compensation for the added responsibility(in 3 reviews)

  • "HR seems to spend more time writing these fake reviews and throwing parties for themselves than they do actually addressing employees concerns(in 3 reviews)

More Pros and Cons
  1. Helpful (1)

    "Smoke and Mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Heritage Federal Credit Union full-time for more than 3 years

    Pros

    Good Benefits Package -Volunteering Opportunities

    Cons

    CEO could care less about the employees and more about getting on the best places to work lists and Forbes list. Everyone is spread too thin including Senior Management. They have people overseeing departments they do not know anything about. The Board has no idea what is really going on and how unhappy some employees truly are.

    Advice to Management

    Get it together-this could be an amazing company to work for.

    American Heritage Federal Credit Union2019-05-16

    American Heritage Federal Credit Union Response

    May 21, 2019Assist Vice-President (Payroll/Recruiting)

    Thank you very much for your feedback it is greatly appreciated. American Heritage takes immense pride in our community involvement and our support of charitable causes throughout the year. Our employees donate a lot of time and effort toward these events and activities and their ...

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  2. "Great for experience, not for pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Back Office 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at American Heritage Federal Credit Union full-time

    Pros

    You gain a lot of useful experience working there. Higher turnover rates mean if you stay you will gain more and more responsibility and gain more knowledge. The people are friendly.

    Cons

    As stated above there is a high turnover rate and with that more responsibility, but there is no compensation for the added responsibility. You do learn a lot from working at AMHFCU, but you are not fairly compensated. Your knowledge will grow but your bank account will not. Also it is a very antiquated work culture that doesn't seem to know what it wants. Women can wear sweatpants and a t shirt while men have to...

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    Advice to Management

    I would recommend a change to the dress code for back office staff, as well as listening to exit interviewees and start compensating, better , and closer to market for certain positions.

    American Heritage Federal Credit Union2019-02-19

    American Heritage Federal Credit Union Response

    February 22, 2019Recruiting Coordinator

    Thank you for your constructive feedback. We do appreciate hearing that American Heritage provided you with the opportunities needed to grow in your position and successfully continue in your current career path. Our HR benefits team consistently monitors compensation within the industry ...

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  3. "Worst company to work for. They would give you lunches and stuff. That is how they get you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Heritage Federal Credit Union part-time for less than a year

    Pros

    I would say none. nothing is worth sharing

    Cons

    Alot of Cons I would say. They don't treat you like a human being. They think they pay you so they own you.

    Advice to Management

    They should be more considerate about the rules and regulations. They should give people another chance if they want to come back. Even if they had an emergency or had some family issues. Part-time workers have no life there. They are not treated good.

    American Heritage Federal Credit Union2019-01-17

    American Heritage Federal Credit Union Response

    January 22, 2019Recruiting Coordinator

    Thank you for submitting a review for American Heritage Credit Union! It is unfortunate to hear about your experience during your tenure with American Heritage. Our Member Service Representatives are a vital asset to our Credit Union and providing service to our membership. We do ...

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  4. "Good workplace, poor pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Heritage Federal Credit Union

    Pros

    This credit union is very involved in the community and really cares about their employees and work/life balance

    Cons

    The pay is not high enough in almost every position and the company is growing, causing less pay increases so they can hire more employees.

    Advice to Management

    Rather than focusing on how many billion the credit union can grow to, you should focus on improving wages for your employees.

    American Heritage Federal Credit Union2018-11-02

    American Heritage Federal Credit Union Response

    November 9, 2018Recruiting Coordinator

    Thank you very much for your valuable feedback. American Heritage takes great pride in our community involvement since it is part of our core values and credit union philosophy of “People helping people.” Our salaries and incentive programs are continuously evaluated to ensure that ...

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  5. "Member service representative ( part time)"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at American Heritage Federal Credit Union part-time

      Pros

      Lots of opportunities for internal growth.

      Cons

      Work culture was good, I can't find any.

      American Heritage Federal Credit Union2018-10-05

      American Heritage Federal Credit Union Response

      October 9, 2018Recruiting Coordinator

      Thank you very much for taking the time to write a review for American Heritage FCU. We appreciate your compliments regarding our internal growth opportunities. We strive to help our employees achieve their career goals. This is one of several reasons why American Heritage has been ...

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    • "Msr1"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Heritage Federal Credit Union part-time

      Pros

      Great company, decent pay for me with many opportunities and room for improvement.

      Cons

      Friday dress down days are strict. Just wear normal pants. Training for checks could be more intense.

      Advice to Management

      More check training.

      American Heritage Federal Credit Union2018-10-01

      American Heritage Federal Credit Union Response

      October 2, 2018Recruiting Coordinator

      We would like to thank you for your feedback! AMHFCU is very proud of our new employee training programs. Having knowledgeable team members in all areas of the credit union is extremely important to us. To ensure that we have confident employees, we spend a great deal of time reviewing ...

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    • "Would not recommend working here"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at American Heritage Federal Credit Union full-time

      Pros

      Pay is great, opportunities for growth.

      Cons

      Unprofessional, Non-friendly environment, too many employees competing for advancement, bad management, favoritism, management needs to appear more like managers instead of acting like friends during work hours, rules need to be in compliance across the board, far too many CUNA courses, all events are taken place at the carriage house.

      Advice to Management

      Hire managers who are actually fit to manage.

      American Heritage Federal Credit Union2018-10-15

      American Heritage Federal Credit Union Response

      October 26, 2018Recruiting Coordinator

      We would like to thank you for your honest feedback. Competitive compensation, opportunity for advancement, and training (CUNA courses) are all areas that we feel our staff deserves because of the hard work that they contribute each day in making AMHFCU a successful, dynamic organization. ...

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    • "Hamster Wheel"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Philadelphia, PA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at American Heritage Federal Credit Union full-time for more than 3 years

      Pros

      The organization believes rewarding employees with free food is gratifying. The culture is not progressive and very much set in their ways. Those at the very top get rewarded well, the workers who produce do not. Good thing is, if you don’t produce or meet your goal, they don’t fire or demote you.

      Cons

      The organization has shown a pattern of providing training after an initiative has been rolled out. They aren’t very proactive in that sense and the customers/ members / office suffers. The culture just isn’t very exciting and the organization tends to focus on celebrating the main campus more than the other regions. The CEO is a bit of a loose cannon and changes his mind often. Women are definitely paid less.

      Advice to Management

      Reward employees who perform. More diversity in the workplace. Be clear with the initiatives that are being rolled out and provide the appropriate training. Change the culture and be differet. Very traditional and that tends to turn off employees. Don’t make employees feel bad for calling out - there’s a reason we’re provided sick time.

      American Heritage Federal Credit Union2018-08-16

      American Heritage Federal Credit Union Response

      August 20, 2018Recruiting Coordinator

      Thank you for providing us with your feedback. American Heritage takes pride in providing a diverse and welcoming environment for our membership and employees. We believe in rewarding our employees throughout the Credit Union and try our very best to include the branches in the various ...

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    • "MSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Heritage Federal Credit Union part-time

      Pros

      Good training, Decent hourly salary

      Cons

      Have to work every Saturday if you're part-time

      American Heritage Federal Credit Union2018-06-09

      American Heritage Federal Credit Union Response

      July 31, 2018Assist Vice-President (Payroll/Recruiting)

      Thank you for taking the time to provide us with your feedback , we do appreciate it and value any input we receive.

    • "MSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Msr 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Heritage Federal Credit Union part-time for more than 3 years

      Pros

      Good people. Better than working at a bank.

      Cons

      Pay could be more competitive with other credit unions.

      Advice to Management

      Pay the front line that you depend on more.

      American Heritage Federal Credit Union2018-06-06

      American Heritage Federal Credit Union Response

      July 31, 2018Assist Vice-President (Payroll/Recruiting)

      Thank you for taking the time to provide feedback on how we are doing at AMHFCU! Our salaries and incentive compensation programs are continuously evaluated to ensure that our staff is rewarded for their dedication and commitment to assisting our membership, providing them with exceptional ...

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    Found 64 reviews