American Heritage Federal Credit Union Reviews | Glassdoor.com.au

American Heritage Federal Credit Union Reviews

Updated 5 Sep 2019

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Found 67 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
77%
Approve of CEO
American Heritage Federal Credit Union CEO Bruce K. Foulke (no image)
Bruce K. Foulke
30 Ratings
Pros
  • "I cannot say enough good words about AMHFCU(in 5 reviews)

  • "Work/life balance actually does exist here(in 3 reviews)

Cons
  • "As stated above there is a high turnover rate and with that more responsibility, but there is no compensation for the added responsibility(in 3 reviews)

  • "HR seems to spend more time writing these fake reviews and throwing parties for themselves than they do actually addressing employees concerns(in 3 reviews)

More Pros and Cons
  1. "Good for short term - hard to build a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Advisor in Philadelphia, PA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at American Heritage Federal Credit Union full-time for more than a year

    Pros

    Lots of overtime, flexible hours, some room for advancement.

    Cons

    High turnover, unachievable goals. Management couldn’t care less about the employee well being. CEO is a megalomaniac. Federal credit union but they act like the CEO and his family own the credit union. Promotions not based on merit.

    Advice to Management

    Raise pay to keep employees. Don’t pile on more work for employees who stay, just because the turnover rate is hire better employees.

    American Heritage Federal Credit Union2019-09-05
  2. "Nightmare on Red Lion Road"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at American Heritage Federal Credit Union full-time for less than a year

    Pros

    Not too far from home and the CEO seemed ok. He was cool with me.

    Cons

    Let’s see. Immaturity in every level of the department in which I worked. Example, the department head laughed his head off while looking out his window during a rain storm and seeing someone losing their umbrella while waiting at the bus stop. Gossiping ran rampant in there. Certain people would shop on line all day while working. Some of the people with bad attitudes were tight with people in HR. I never really... got trained to do my job so I was unable to do my job resulting in my being terminated. When I asked for clarification, I was met with contempt and disgust.

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    Advice to Management

    What’s the point? They didn’t listen then so why bother now?

    American Heritage Federal Credit Union2019-08-28

    American Heritage Federal Credit Union Response

    September 13, 2019Assist Vice-President (Payroll/Recruiting)

    Thank you for taking the time to submit your comments/thoughts on working at American Heritage CU. We are sorry that you didn’t have a great experience during your time here, and we do take your comments seriously. Our goal at American Heritage is to provide the best possible service ...

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  3. Helpful (1)

    "i miss this place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at American Heritage Federal Credit Union

    Pros

    flexible schedule, shifts changed and had a day during the week off every other week which was so nice to be able to get things done. you always got a whole months schedule given to you at once a few weeks in advance which was really helpful. everyone was super sweet and helpful

    Cons

    my exact position didn’t pay that well

    Advice to Management

    stay the same

    American Heritage Federal Credit Union2019-07-10

    American Heritage Federal Credit Union Response

    July 22, 2019Recruiting Coordinator

    Thank you very much for your kind words. American Heritage strives to provide a welcoming environment for our employees and membership. Our Management team knows the importance of providing a good work/life balance for our employees and providing monthly schedules is definitely one ...

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  4. Helpful (2)

    "Smoke and Mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Heritage Federal Credit Union full-time for more than 3 years

    Pros

    Good Benefits Package -Volunteering Opportunities

    Cons

    CEO could care less about the employees and more about getting on the best places to work lists and Forbes list. Everyone is spread too thin including Senior Management. They have people overseeing departments they do not know anything about. The Board has no idea what is really going on and how unhappy some employees truly are.

    Advice to Management

    Get it together-this could be an amazing company to work for.

    American Heritage Federal Credit Union2019-05-16

    American Heritage Federal Credit Union Response

    May 21, 2019Assist Vice-President (Payroll/Recruiting)

    Thank you very much for your feedback it is greatly appreciated. American Heritage takes immense pride in our community involvement and our support of charitable causes throughout the year. Our employees donate a lot of time and effort toward these events and activities and their ...

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  5. "Great for experience, not for pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Back Office 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at American Heritage Federal Credit Union full-time

    Pros

    You gain a lot of useful experience working there. Higher turnover rates mean if you stay you will gain more and more responsibility and gain more knowledge. The people are friendly.

    Cons

    As stated above there is a high turnover rate and with that more responsibility, but there is no compensation for the added responsibility. You do learn a lot from working at AMHFCU, but you are not fairly compensated. Your knowledge will grow but your bank account will not. Also it is a very antiquated work culture that doesn't seem to know what it wants. Women can wear sweatpants and a t shirt while men have... to wear a shirt and tie.

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    Advice to Management

    I would recommend a change to the dress code for back office staff, as well as listening to exit interviewees and start compensating, better , and closer to market for certain positions.

    American Heritage Federal Credit Union2019-02-19

    American Heritage Federal Credit Union Response

    February 22, 2019Recruiting Coordinator

    Thank you for your constructive feedback. We do appreciate hearing that American Heritage provided you with the opportunities needed to grow in your position and successfully continue in your current career path. Our HR benefits team consistently monitors compensation within the industry ...

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  6. "Worst company to work for. They would give you lunches and stuff. That is how they get you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Heritage Federal Credit Union part-time for less than a year

    Pros

    I would say none. nothing is worth sharing

    Cons

    Alot of Cons I would say. They don't treat you like a human being. They think they pay you so they own you.

    Advice to Management

    They should be more considerate about the rules and regulations. They should give people another chance if they want to come back. Even if they had an emergency or had some family issues. Part-time workers have no life there. They are not treated good.

    American Heritage Federal Credit Union2019-01-17

    American Heritage Federal Credit Union Response

    January 22, 2019Recruiting Coordinator

    Thank you for submitting a review for American Heritage Credit Union! It is unfortunate to hear about your experience during your tenure with American Heritage. Our Member Service Representatives are a vital asset to our Credit Union and providing service to our membership. We do ...

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  7. "Good workplace, poor pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Heritage Federal Credit Union

    Pros

    This credit union is very involved in the community and really cares about their employees and work/life balance

    Cons

    The pay is not high enough in almost every position and the company is growing, causing less pay increases so they can hire more employees.

    Advice to Management

    Rather than focusing on how many billion the credit union can grow to, you should focus on improving wages for your employees.

    American Heritage Federal Credit Union2018-11-02

    American Heritage Federal Credit Union Response

    November 9, 2018Recruiting Coordinator

    Thank you very much for your valuable feedback. American Heritage takes great pride in our community involvement since it is part of our core values and credit union philosophy of “People helping people.” Our salaries and incentive programs are continuously evaluated to ensure that ...

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  8. "Member service representative ( part time)"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at American Heritage Federal Credit Union part-time

    Pros

    Lots of opportunities for internal growth.

    Cons

    Work culture was good, I can't find any.

    American Heritage Federal Credit Union2018-10-05

    American Heritage Federal Credit Union Response

    October 9, 2018Recruiting Coordinator

    Thank you very much for taking the time to write a review for American Heritage FCU. We appreciate your compliments regarding our internal growth opportunities. We strive to help our employees achieve their career goals. This is one of several reasons why American Heritage has been ...

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  9. "Msr1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Heritage Federal Credit Union part-time

    Pros

    Great company, decent pay for me with many opportunities and room for improvement.

    Cons

    Friday dress down days are strict. Just wear normal pants. Training for checks could be more intense.

    Advice to Management

    More check training.

    American Heritage Federal Credit Union2018-10-01

    American Heritage Federal Credit Union Response

    October 2, 2018Recruiting Coordinator

    We would like to thank you for your feedback! AMHFCU is very proud of our new employee training programs. Having knowledgeable team members in all areas of the credit union is extremely important to us. To ensure that we have confident employees, we spend a great deal of time reviewing ...

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  10. "Would not recommend working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at American Heritage Federal Credit Union full-time

    Pros

    Pay is great, opportunities for growth.

    Cons

    Unprofessional, Non-friendly environment, too many employees competing for advancement, bad management, favoritism, management needs to appear more like managers instead of acting like friends during work hours, rules need to be in compliance across the board, far too many CUNA courses, all events are taken place at the carriage house.

    Advice to Management

    Hire managers who are actually fit to manage.

    American Heritage Federal Credit Union2018-10-15

    American Heritage Federal Credit Union Response

    October 26, 2018Recruiting Coordinator

    We would like to thank you for your honest feedback. Competitive compensation, opportunity for advancement, and training (CUNA courses) are all areas that we feel our staff deserves because of the hard work that they contribute each day in making AMHFCU a successful, dynamic organization. ...

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Found 67 reviews