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American Public University System Reviews

Updated 21 June 2018
191 reviews

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2.6
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Dr. Wallace E. Boston
71 Ratings

191 Employee Reviews

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Pros
  • "Work from home, flexibility in schedule, colleagues" (in 25 reviews)

  • "Management understands work-life balance" (in 9 reviews)

Cons
  • "Low pay, company internal culture is changing" (in 13 reviews)

  • "Some Travel and need PhD for full time work" (in 9 reviews)

More Pros and Cons

  1. "Lots of Pros, but also more and more Cons now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at American Public University System full-time (More than 5 years)

    Pros

    I'm trying to think of Pros that haven't been mentioned by others already yet, but I'll probably still end up echoing them anyway - sure, there is a great, solid benefits package, 401k, free tuition, remote work from home (a huge plus to be able to sleep in until right before work starts) etc. But this is also hands-down the best management and work environment I've been in - great bosses and great coworkers. They take ethics seriously here at APUS, too (which is something that couldn't be said for my previous employer, the one I worked for before coming to APUS.)

    The work I do in my job is also fair, assessed fairly, not too stressful, and predictable enough that I don't have to worry about what I'll be doing the next day. It can be boring, but it's steady, calm, and not difficult. A great job for someone who likes stable security and low stress.

    Management is also willing to think long-term. By implementing a new technological system one year, they were able to gradually reap huge benefits and greatly streamline work a year or two later (and for many years to come.) Made our jobs perhaps 15% easier.

    If it weren't for the job location (management has become more restrictive about remote-work locations), I would want to work here my entire career, for decades, until the day I retired.

    Cons

    The company is rather spendthrift, spending many thousands of dollars on a needless fly-everyone-from-all-over-the-nation-together-for-a-big-meeting thing (to their credit, they only did it once and never again,) hiring an unnecessary wellness person to teach things like yoga and breathing, too often hiring new employees in a panicked rush to handle short-term problems when it could have been fixed simply by getting existing employees to work some paid overtime (would have been much cheaper,) building unnecessary facilities, etc. If APUS tightened its belt in a wiser and more surgical fashion, it could have freed up a significant amount of money and the company's finances would be in better shape.

    Also, in some departments, it's all but impossible to get promoted. You could end up doing the same job for 5, 10 or even 15 years.

    And senior management is sometimes quite cryptic; keeping lower-level employees in the dark about some things or making announcements that surprise or catch people off guard.

    Advice to Management

    Give salary raises of 3-4% instead of just 2% annually. Doing away with the bonuses was OK, but 2% is too little.

    Stop spending money on unnecessary things. Don't be penny wise but pound foolish. And reduce the tuition rate back down to the GI Bill-reimbursed level, not a penny more. That was bad for student enrollment.

    And although I'm not an adjunct professor, the adjunct profs should be paid more.

    Other than that, you're doing great; this is still an A- workplace to be; a B+ at the very least.


  2. Helpful (3)

    "Started out great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Charles Town, WV (US)
    Former Employee - IT Support in Charles Town, WV (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Public University System full-time (More than 5 years)

    Pros

    Loved the atmosphere of the company

    Cons

    Things just started to go down hill. Management really started slipping

    Advice to Management

    Communication

  3. Helpful (2)

    "Changing Scene"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Academic Advisor
    Current Employee - Academic Advisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Public University System full-time (More than 3 years)

    Pros

    Many work benefits, generally a flexible schedule, and enjoyable coworkers. This does depend on department.

    Cons

    Executive changes influence front-line individuals, and the general atmosphere of professional development has diminished in the past 2 or 3 years. This again, does largely depend on the department. If you interview, I would suggest asking questions like "Does this department experience high turnover" and etc.


  4. Helpful (5)

    "Optimistic in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at American Public University System full-time (More than 5 years)

    Pros

    After years of inadequate CIOs, the company has a CIO that is well qualified and already making a huge difference in just three months. He has years of issues and bad decisions to fix, so it will take time. The organization is lucky to have Patrik. I’m concerned the success of IT is dependent on keeping him on staff.

    Cons

    The previous CIO shared her political views with everyone in the company. If you disagreed with her, you were on her exit list. Those who agreed with her were protected. This, on top of not solving the IT or business issues, created a very unpleasant work environment.

    Advice to Management

    Keep the new CIO. Listen to his advice as he has great knowledge and experience.


  5. Helpful (6)

    "Leaving APUS in 2 Days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charles Town, WV (US)
    Current Employee - Anonymous Employee in Charles Town, WV (US)

    I have been working at American Public University System full-time (More than 10 years)

    Pros

    Aside from the tangible benefits which have been listed (ie. great employees, tremendous benefit package, and very comfortable working conditions) there's a layer not discussed. The Leaders, to include Dr Boston, truly care about their employees! In a time of crisis or need there's never a discussion of whether the university will look out for their own or not. It just happens! Why? Simply put, "because they care". Dr Boston has cultivated that environment. And the same applies for the student population. The intent and drive has always been "to support the needs of our student body". For any university employee -you can't ask for more! That's the pinnacle of success in terms of wanting to work with an institution of higher learning. APUS is a great university to work for and learn from!

    Cons

    Every organization has challenges and at times, not everyone will be comfortable with the outcomes. Too often I've read of employees leaving (for a variety of reasons) and apparently feeling the need to go out with a bang and post a few undesirable thoughts. I've had the privilege of working with APUS for almost 15 and a half years. At times I questioned 'things' but always kept the thought in mind "how am I accountable for any of this"? I've always asked myself "what am I doing to make a difference"? When you do this you may not always like the answer you find within. With this said, the negatives of this university are minimal. I think you would be hard pressed to find employment, anywhere, where everyone is always 100% happy.

    Advice to Management

    I know APUS will continue to excel. Rely on the 'best Leaders' and allow them to continue to shape the culture. Continue to make the focus on the students, as I know you will, and the keep the communication flowing to all employees.
    This has been a great 15+ years! I feel honored to have been a part of this!
    GV


  6. Helpful (7)

    "The culture has changed...not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Faculty in Manassas, VA (US)
    Former Employee - Full Time Faculty in Manassas, VA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Public University System full-time (More than 10 years)

    Pros

    Work from home, flexibility in schedule, colleagues

    Cons

    Pay, management, trust, overall leadership

    Advice to Management

    Be up front and informative. Don’t say one thing to turn around and go in the complete opposite direction. Don’t make a dept or committee do a lot of work to thenturn around and lay them off. Many years of hard work went into making a department the leaders of the university to then turn around and let them go. I hope you take notice of what made the university great and now that they’re gone you will see what’s missing.


  7. Helpful (3)

    "Change is not always good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Public University System full-time (More than 5 years)

    Pros

    Employee benefits such as free tuition and discounts for family and friends

    Cons

    Hours and understaffed at high volume call times. Advancement opportunities slowed down between 2016-2017

  8. Helpful (3)

    "Not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Public University System full-time (More than a year)

    Pros

    Remote capability
    Decent pay
    Insurance is good.

    Cons

    Upper management does not care about the employees. Employees are leaving left and right.
    Horrible work hours if you're on nights or weekends.

    Advice to Management

    Listen to your employees. They are unhappy!


  9. Helpful (7)

    "Leave Now!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Public University System full-time (More than 8 years)

    Pros

    Able to take courses for free, friendly employees.

    Cons

    Beware of the snake charmers. APUS has been a sinking ship for years and continues to be moving full steam ahead regardless of the mess they are leaving behind. APUS has allowed mismanagement to occur at every level. Upper management does not know how to run departments or people, evident by the staffing choices and new time shifts. It has allowed idiotic employees to climb the ladder due to nepotism and influence. Bob Gay is hands down the worst thing that has ever happened to admissions and student support, he does not care about you and will gladly throw you under the bus to make himself look better. He does not take the time to get to know the people working under him and cannot even manage to fake a smile at them when he stomps down the aisle. Things will never go back to the way they were, APUS is on a collision course to lose accreditation and thousands will lose their jobs in the aftermath. Departments do not know how to collaborate to accomplish anything, this has led to many instances of things falling through the cracks and incorrect information being given to a student. As a 100% online university, APUS works with lousy, outdated systems and programs that crash and cause errors. Good employees get looked over if they do not cause problems, while terrible employees are not reprimanded or disciplined because no one wants to deal with it.

    Advice to Management

    Stop sugar coating information passed down from the higher ups, you are not fooling us anymore. We can see through the lies and know you are only looking out for yourself.


  10. Helpful (1)

    "Great Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Public University System full-time (More than 8 years)

    Pros

    Leadership supports personal and professional growth. Higher ed is included with employment.

    Cons

    Industry isn't doing very well.


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