Australian Taxation Office Reviews

Updated 6 Jul 2020

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3.9
84%
Recommend to a Friend
88%
Approve of CEO
Australian Taxation Office Commissioner of Taxation Chris Jordan
Chris Jordan
54 Ratings
  1. "The reality of working at the ATO"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Australian Taxation Office part-time for more than a year

    Pros

    Excellent remuneration, both for income and super. Strict adherence to all protocols that protect your rights as a worker. Flexible hours as a casual. Respectful, clean, secure and reliable working environment. Practically a biome of an office-scape, you could live and die within the OH&S approved, quality controlled confines of the ATO.

    Cons

    Dull and bureaucratic clerical work full of jargon without much morally or intellectually stimulating substance, but this is as to be expected. Whilst there is much talk about opportunities to branch out in your career at the ATO and in the Australian Public Service in general, much of this is actually quite limited and rhetorical. A lot of workers do 'higher duties' for many years without ever being awarded the concrete status of the APS level position for which they have already proven they are more than qualified. Considering the role of the ATO is to administer government policy, if you are someone who is affected by the knowledge of how policies affect people's everyday lives (basically if you are not an inured zombie) you may struggle with the rigidity of this fundamental job requirement. In this workplace, enforcing policy is necessarily divorced from questioning and changing policy (there is repeated stress on the ATO being 'apolitical') and an inherent quandary (and deliberate tactic) of this is that those who enforce policy to clients are those who are in dialogue with and privy to the policy effects on clients and are therefore most equipped to know the ways it needs to adapt to its audience, however this is decisively refuted as an element of the job. Clients are encouraged by workers to speak to their local member of parliament, to affect policy changes as individuals, despite the qualified aggregation of policy knowledge accrued by workers within the ATO about the client experience. Despite much rhetoric about the ATO wanting its workers to submit suggestions for improvement and innovation, this must undergo the rusty, old process of red tape where you may only see slight changes (that have been heavily modified and diluted) after long periods of time. In light of this fruitless cycle, the job has the potential to turn you into an inured zombie if you weren't already one.

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  2. "Good job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Lawyer 

    I have been working at Australian Taxation Office full-time

    Pros

    Conditions are good, guaranteed security

    Cons

    Work among some classic 'public servants'

  3. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Australian Taxation Office full-time for more than 10 years

    Pros

    Variety of work and roles Rewarding Chance to make a real difference Career progression Learning and development Heavy focus on improving staff experience

    Cons

    Timeframes can be difficult to met, high pressure to achieve results

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  4. "Ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Officer in Sydney
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Australian Taxation Office full-time for more than 3 years

    Pros

    Good work life balance with flexible work arrangments

    Cons

    Career ceiling and worse pay than private sector

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  5. "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Debt Collector 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Australian Taxation Office full-time for more than 3 years

    Pros

    -Excellent work life balance -Good opportunities for career growth

    Cons

    -Nepotism- Depending on the area

  6. "Satisfactory"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Applications Developer in Melbourne
    Recommends

    I have been working at Australian Taxation Office full-time for more than 5 years

    Pros

    Work-life balance and decent remuneration

    Cons

    Favoritism when it comes to awarding promotions

  7. "Great people but progression is difficult"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Australian Taxation Office full-time for more than 5 years

    Pros

    Good people to work with particularly in IT. Lots of knowledge that people are willing to share with you so long as your willing to reach out. Strong EA to protect current employees

    Cons

    Very bureaucratic when it comes to progression. Promotions dependant on the flavour of the month at a federal politics level to see if there will be opportunities.

  8. Helpful (1)

    "Benefits good, culture has changed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Engagement Officer 

    I have been working at Australian Taxation Office full-time

    Pros

    Good Benefits regarding entitlements. Flexible working hours.

    Cons

    Only some areas in ATO have good culture. Favouritism/nepotism is prevalent. Bullying/harassment is a problem in certain areas.

  9. "Good in the right team"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Canberra
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Australian Taxation Office full-time for more than 8 years

    Pros

    -lots of opportunity and experience in the right areas

    Cons

    -toxic culture -nepotism -slow pace of adopting new technology - set in their way -too much internal politics

  10. "Excellent work and collegiate atmosphere."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Canberra
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Australian Taxation Office full-time for more than a year

    Pros

    Challenging interesting work and a collegiate atmosphere. High super rates.

    Cons

    Low pay levels cf consulting, but offset to some extent by high super contribution level.

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