Australian Taxation Office Employee Reviews about "ato"

Updated 5 Feb 2020

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3.9
80%
Recommend to a Friend
89%
Approve of CEO
Australian Taxation Office Commissioner of Taxation Chris Jordan
Chris Jordan
66 Ratings
Pros
Cons
  • "Lots of red tape, creativity is stifled, days can be slow(in 10 reviews)

  • "Google "ATO bullying Four Corners"(in 10 reviews)

More Pros and Cons

Reviews about "ato"

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  1. "Helping others"

    5.0
    Current Employee - Director in Melbourne
    Recommends

    I have been working at Australian Taxation Office full-time for more than 10 years

    Pros

    The ATO really has a dying focus on serving clients in the best way possible and works hard to improve that continuously

    Cons

    It can be challenging balancing priorities

  2. "The reality of working at the ATO"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Australian Taxation Office part-time for more than a year

    Pros

    Excellent remuneration, both for income and super. Strict adherence to all protocols that protect your rights as a worker. Flexible hours as a casual. Respectful, clean, secure and reliable working environment. Practically a biome of an office-scape, you could live and die within the OH&S approved, quality controlled confines of the ATO.

    Cons

    Dull and bureaucratic clerical work full of jargon without much morally or intellectually stimulating substance, but this is as to be expected. Whilst there is much talk about opportunities to branch out in your career at the ATO and in the Australian Public Service in general, much of this is actually quite limited and rhetorical. A lot of workers do 'higher duties' for many years without ever being awarded the concrete status of the APS level position for which they have already proven they are more than qualified. Considering the role of the ATO is to administer government policy, if you are someone who is affected by the knowledge of how policies affect people's everyday lives (basically if you are not an inured zombie) you may struggle with the rigidity of this fundamental job requirement. In this workplace, enforcing policy is necessarily divorced from questioning and changing policy (there is repeated stress on the ATO being 'apolitical') and an inherent quandary (and deliberate tactic) of this is that those who enforce policy to clients are those who are in dialogue with and privy to the policy effects on clients and are therefore most equipped to know the ways it needs to adapt to its audience, however this is decisively refuted as an element of the job. Clients are encouraged by workers to speak to their local member of parliament, to affect policy changes as individuals, despite the qualified aggregation of policy knowledge accrued by workers within the ATO about the client experience. Despite much rhetoric about the ATO wanting its workers to submit suggestions for improvement and innovation, this must undergo the rusty, old process of red tape where you may only see slight changes (that have been heavily modified and diluted) after long periods of time. In light of this fruitless cycle, the job has the potential to turn you into an inured zombie if you weren't already one.

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  3. Helpful (1)

    "Benefits good, culture has changed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Engagement Officer 

    I have been working at Australian Taxation Office full-time

    Pros

    Good Benefits regarding entitlements. Flexible working hours.

    Cons

    Only some areas in ATO have good culture. Favouritism/nepotism is prevalent. Bullying/harassment is a problem in certain areas.

  4. "Toxic & Incompetent - AVOID"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Canberra
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Australian Taxation Office full-time for less than a year

    Pros

    -Some teams are good to work with -Your experience depends on which area you're in

    Cons

    - Toxic culture of bullying & nepotism - Good workers are set up to fail or driven out -Google "ATO bullying Four Corners" - Unlikely to change unless there's an inquiry, which is unlikely

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  5. "Bad management culture"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Australian Taxation Office full-time for more than 10 years

    Pros

    Good work life balance, high pay at the lower APS levels for the work undertaken, flexible working hours.

    Cons

    Outside of Canberra and Sydney (I've worked for the ATO in both these cities, as well as Brisbane and Melbourne) a very unresponsive, slow, unfocused and risk-averse management culture. Progression depends on business line, but is often quite slow. Higher APS levels are not paid as well as pvt sector (but more flexible work arrangements). VERY limited salary options.

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  6. Helpful (1)

    "Decent place to work at"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Australian Taxation Office full-time for more than 5 years

    Pros

    There's challenging work along with decent career opportunities across a wide variety of work that would surprise most given it's the ATO. Change is embraced now more than ever before and can be seen in the renewed approaches to work and technology. The colleagues I've worked with have been motivated and great to work with.

    Cons

    Like any workplace, and especially in one as large as the ATO there's a variety of areas/people. Whilst I've heard stories about people, areas and teams that sound less than ideal this isn't an experience that I've had or witnessed. Performance management remains a challenge, but one that is being addressed more effectively than in the past. It's certainly not the public service of even 5 years ago.

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  7. "Meaningful and challenging work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Australian Taxation Office full-time for more than 10 years

    Pros

    The ATO offers the opportunity to do meaningful work that makes a difference to the lives of Australians. There is huge opportunity for growth and development, as well as flexibility and the ability to balance life and work.

    Cons

    People at the ATO are passionate and committed, but can be slow to change - although the organisation's reinvention program has seen that improve in recent years.

  8. "Great casual job whilst studying"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Officer in Moonee Ponds
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Australian Taxation Office part-time for more than 3 years

    Pros

    - Flexible shift choices - great while I was completing my postgraduate degree - Work with some very intelligent people (and some not so much) - Great pay rates for casual employment

    Cons

    - Staff rarely get laid off at the ATO (as is common in many government organisations) and the lack of consequences for poor performance is evident through some lazy staff who show up to work to do the bare minimum - Training was often disorganised and rarely followed up on - Inconsistent KPI checks - It would've been great if my team leader took the time to learn my name after years of working there

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  9. "Senior Devloper"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at Australian Taxation Office

    Pros

    If you want to bludge then the ATO is the place to be.

    Cons

    Bureaucracy is very bad. Ancient technology is used. Upper management have no idea on what is going in the IT Industry.

  10. "Public Service"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - I T Operations Manager in Canberra
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Australian Taxation Office full-time

    Pros

    Great culture at the ATO, probably more professional than other departments. Staff are well mannered and do not swear in meetings etc. which is prevalent in other departments

    Cons

    Career development is not great due to government job cuts lately. It's also difficult to find a good manager/mentor who is going to improve you as a professional.

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Found 14 reviews