Pros
Quiet location for HQ in Docklands, easy access and close to public transport Tool is interesting to learn and definitely helps to build on ITIL/ITSM knowledge Client exposure and networking with large national and international corporations Challenging role but really helps to improve your people skills Potential to travel interstate for projects - could be a few days to a few months, sometimes even spur of the moment type thing Salary is quite decent and can be negotiated, along with other perks such as on-site parking (however if you don't ask and persist, you won't get it)
Cons
Family owned company Job roles between team members unclear, often picking up the slack of other team members No mentoring, job shadowing a more senior member more about doing their dirty work with no real, clear instruction as to what is required Team members secretive and protective over their clients - will not include you in customer meetings despite having done NONE of the work for a task completed by you No set career path Performance review - personal rather than professional, 360 review, no formal goal/performance/personal development planning at the beginning of the year Management plays favouritism You get singled out if you prefer to bring your own lunch rather then eat out on most days Time oriented rather then task oriented Lack of support from team members - youre pretty much on your own when it comes to learning the tool and forget about asking questions Lack of documentation, no real central repository for sharing knowledge Technical help is overseas - Australian team is often ignored Unclear escalation path Collaboration between individuals in the team is rare Management is often absent, hard to contact and have unrealistic expectations Very autocratic Need to fight for recognition or rewards Tertiary education, qualifications and work experience is dismissed - most of the team do not have a tertiary background or external qualifications and are very judgemental Working from home is frowned upon