BT Financial Group Customer Relations Consultant Reviews | Glassdoor.com.au

BT Financial Group Customer Relations Consultant Reviews

Updated 20 Jun 2019

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Found 5 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
81%
Recommend to a Friend
100%
Approve of CEO
Brad Cooper
1 Ratings
  1. "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Consultant in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT Financial Group full-time for less than a year

    Pros

    Nice office good chairs yeah boi

    Cons

    No cons what so ever

    BT Financial Group2019-06-21
  2. Helpful (3)

    "Poor, aggressive, rude customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Consultant in Sydney
    Doesn't Recommend
    Negative Outlook

    I have been working at BT Financial Group full-time for more than a year

    Pros

    Great staff - always friendly, happy, interesting, lovely and fun!

    Cons

    Lots and lots of really poor customers who are rude and very very intellectually challenged. Customers are always asking for Financial Hardship applications and withdrawals. They scream in our ears: “it’s MY money!” And swear at us about the fees we charge. BT has the worst demographic of customers, they are mostly poor and we spend a lot of time speaking to unfortunate customers who are rude and belligerent. Not a nice...

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    Advice to Management

    Management needs to find a way to get rid of poor customers who are draining them of resources. Google has a method where they have created an algorithm that deciphers whether a particular customer should be kept and which customers they need to let go. BT needs to find that algorithm for themselves and try to allocate CRCs time more efficiently by weeding out poor and rude customers who take westpacs time and money...

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    BT Financial Group2018-05-27
  3. "Customer Relations Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Consultant in Sydney
    Recommends
    Positive Outlook

    I have been working at BT Financial Group full-time for less than a year

    Pros

    Communication skills enhanced. Get to build relationships with customers. Learn about super and investment legislation which is helpful

    Cons

    Phone based role. Can have rude customers and financial advisers.

    BT Financial Group2018-02-12
  4. "CRC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Consultant 
    Doesn't Recommend
    Neutral Outlook

    I have been working at BT Financial Group

    Pros

    Full training provided and great opportunity to learn various products to get your foot in the door of finance.

    Cons

    Constant micromanaging from team managers and senior managers on miniscule matters. A lot of politics and favouritism with little prospect to develop if not a top achiever. Conflicting interests between each business unit.

    Advice to Management

    Less micromanaging, focus more on quality rather than quantity.

    BT Financial Group2016-02-26
  5. "BT Financial Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Consultant in Sydney
    Recommends
    Positive Outlook

    I have been working at BT Financial Group

    Pros

    Flexible working hours and good understanding managers

    Cons

    Loads of admin work and work load and pressure and mistakes from the back end processing

    BT Financial Group2015-12-18
Found 5 reviews