Bond Brand Loyalty Member Advocate Reviews

Updated 21 Oct 2019

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2.5
28%
Recommend to a Friend
96%
Approve of CEO
Bond Brand Loyalty CEO Bob Macdonald
Bob Macdonald
3 Ratings
  1. Helpful (2)

    "Mixed Bag"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Member Advocate in Mississauga, ON
    Neutral Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty for less than a year

    Pros

    Friendly people, gym and meditation rooms, cafeteria and occasional snacks and treats.

    Cons

    FORCED Overtime that eats up your work/life balance. No opportunities to work from home.

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  2. Helpful (1)

    "Filler to make money but that's it."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Member Advocate in Mississauga, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Bond Brand Loyalty for less than a year

    Pros

    Colleagues are kind and helpful.

    Cons

    No formal training; high turn-over rate; favoritism; role feels mundane; no job security.

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  3. Helpful (3)

    "FAVOURITISM"

    2.0
    Former Employee - Member Advocate 
    Doesn't Recommend

    I worked at Bond Brand Loyalty full-time for more than a year

    Pros

    The co-workers, the pool table and the gym

    Cons

    Management, favouritism, micro-managed, no benefits

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  4. "overall good experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Member Advocate in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bond Brand Loyalty for less than a year

    Pros

    it’s ok job, not too much stress there is possibility to go upward better then most call centres

    Cons

    they will keep you on contract forever

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  5. Helpful (3)

    "worst training experience ever"

    2.0
    Former Employee - Member Advocate in Mississauga, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Bond Brand Loyalty full-time for less than a year

    Pros

    -office environment looks relaxing -very nice interview experience. I had a group interview with one of the contact services managers. the conservation was very productive and everyone get to speak and share their opinions. -nice cafeteria

    Cons

    -worst training experience I have ever had. -I was treated with no respect. Lots of emotional abuse and verbal abuse during my 2nd training. Quote from trainer: " I am not your mom." when I didn't even finish my question. "everyone else knows it except you!" "Don't ever use the word you don't understand". the word I use is "cash flow", I was simply rephrasing trainer's point so that I can fully understand the concept. "Don't say OK to what I said." The entire training experience was horrible!horrible!horrible! I have never been treated the way I had been treated on that day.

    Bond Brand Loyalty Response

    Thank you for sharing such candid feedback, and very unfortunate to hear that your experience was less than positive. Our employees are our #1 priority at Bond; we commit to exploring your feedback further to ensure that we continue to inspire the best for all of our employees in every team and every role. Thank you - VP, People and Values at Bond

  6. Helpful (4)

    "Member Advocate"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Advocate in Mississauga, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bond Brand Loyalty full-time for less than a year

    Pros

    Relaxed environment although you are still required to work. Friendly co-workers and some Team Leads able to help Member Advocates Customer Satisfaction.

    Cons

    Supervisors who handle the loyalty program. Trying to get accurate information where supervisors say different things. Supervisors not willing to speak to angry customers especially when a Member Advocate has exhausted all the options.It's like trying to twist their arm to get on the phone. Although they know is to dress nice, but they can't deliver when it comes to management skill set and development. That is disappointing .Contract work which explains why there are so many openings for Member Advocate jobs because you hire and end the contract. Playing with the number of human beings lives who come to work and are trying to make a living. Is that "Loyalty " for a Company whose part of their name is in their brand.

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