BookingGo Reviews

Updated 24 Jun 2020

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3.6
64%
Recommend to a Friend
79%
Approve of CEO
BookingGo CEO Ian Brown
Ian Brown
287 Ratings
Pros
Cons
  • "I see a lot of Manchester walking between buildings for meetings(in 9 reviews)

  • "Customer Service can be stressing in peak season with high workload(in 8 reviews)

More Pros and Cons
  1. "Customer service good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, England
    Recommends
    Approves of CEO

    I worked at BookingGo full-time for more than a year

    Pros

    Culture, People, food included, team managers

    Cons

    Shift based job, it changes every week

  2. Helpful (7)

    "Look elsewhere."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at BookingGo full-time for more than a year

    Pros

    Some of the engineers you work with are fantastic, knowledgable and go out of their way to help you. The technology is interesting and some of the technology is at the forefront of the industry, although sometimes moves too fast. I'll elaborate on that in cons. The canteen is subsidised, which is always nice, although the food in Amsterdam is free. Up to £1000 (25% of booking) discount each year on any hotel on the Booking.com platform.

    Cons

    Unfortunately there's more cons than pros to Booking - Transport, all which seem to have appeared over the last 12 months. Senior Management are definitely detached from the day to day goings on of the business. I've heard reports of shouting and belittling in OKR meetings. Top down hierarchy - Decisions are made in meetings where nobody with any knowledge or expertise is present. As an Engineer, you're expected to be a good monkey and do what you're told. Work for the sake of work itself - People seem to dream up new needs within the business in order to justify their role and then force it upon the rest of the business. SOx Compliance - This is possibly the worst of them all. They expect you to follow processes which are ever changing, and then when you make a mistake because you've been implenting the "old" process, you're threatened with disciplinary action. Towing the company line - If you're not a poster girl/boy and do what you're told, you won't get anywhere. Free thinking and constructive feedback is prohibited, as is public discussion.

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  3. "Good work life balance"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Advisor 
    Recommends

    I worked at BookingGo full-time

    Pros

    Wonderful people to work with

    Cons

    Micro management can be an issue.

  4. Helpful (1)

    "Awful recently"

    1.0
    Former Employee - Senior Management in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at BookingGo full-time

    Pros

    Absolutely nothing since changes were made

    Cons

    Over ten years in the business, tossed around like a rug doll for the business needs without consultation or listening to my concerns of roles that wasn’t right for me.

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  5. Helpful (4)

    "Strangely dysfunctional organisation"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at BookingGo full-time for more than a year

    Pros

    Great colleagues, lots of drive and commitment

    Cons

    Very poor senior management within product and engineering

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  6. Helpful (1)

    "Average"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial Analyst in Manchester, England

    I worked at BookingGo full-time for more than 3 years

    Pros

    - Free breakfast, tea, coffee, fruits - Great people - Location in the centre of Manchester

    Cons

    - Low salaries - Poor management - No clear path of carrier progress

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  7. "Great opportunity to start work in sales environment."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Agent in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BookingGo full-time for less than a year

    Pros

    Great people, every day something is going on. Never get bored

    Cons

    Lack of good management team.

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  8. Helpful (1)

    "Not for everyone"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at BookingGo full-time for more than a year

    Pros

    Good facilities and central location

    Cons

    Ever changing goal posts and couldn't trust colleagues to have your back

  9. "Good so far 👍"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at BookingGo full-time for less than a year

    Pros

    Good vibe, benefits and relaxed atmosphere

    Cons

    Not so many growth possibilities

  10. "Great environment and benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor in Manchester, England
    Recommends

    I worked at BookingGo full-time for less than a year

    Pros

    The company gives you the chance to be surrounded by an international environment. The organisation provides ltos of benefits to the employees, such as perkbox, discount on travels and tickets and free breakfast and coffee.

    Cons

    There should be more communication between the contact centre and the senior departments. Furthermore, the probation period is managed a lot through performance management reviews and meeting with managers. Overall, this is okay, but it puts too much pressure on people in probation and therefore the performance management approach should be less tight and use a different approach.

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