Brightpearl Reviews

Updated 25 Jun 2020

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4.3
84%
Recommend to a Friend
86%
Approve of CEO
Brightpearl CEO Derek O'Carroll (no image)
Derek O'Carroll
40 Ratings
Pros
Cons
  • "It's fast paced with priorities shifting daily sometimes and even the monotonous tasks vary(in 7 reviews)

  • "Keeping projects coordinated in such a fast growing company has been a challenge(in 4 reviews)

More Pros and Cons
  1. COVID-19
    Helpful (1)

    "Amazing fit for many, but not for all"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightpearl full-time for more than a year

    Pros

    Brightpearl is an amazing fit if you're looking to push yourself out of your comfort zone. You'll be challenged with responsibilities and tasks that may feel overwhelming at times - but you'll be trusted to make those decisions and you'll have support (not ridicule) if mistakes are made . It's rare to work for a company of nearly 100 people and feel like 99% of employees (including management) have a genuine and vested interest in its product, customers and colleagues. Are there some people who don't fit that? Of course - you'll find that anywhere. But it's minimal. You'll be challenged every day - especially lately given COVID. But you'll have the support of your team and leadership to get it done. Leadership has also been incredible during the uncertainty of COVID. Communication is constant and transparent and there is this 'team like' atmosphere that feels genuine. You get to experiment without micromanagement. (Probably varies by department, but I rarely see or hear about it from colleagues). Instead, you get to work really closely with your team and come up with creative solutions as opposed to being told from management what to do. You will be busy. This varies by department as well, but right now, it's pretty much 'all hands on deck.' At the risk of sounding cliche, it's usually pretty fun work and if it's not fun, it's at least rewarding. I have worked at 7+ different companies over the last 12 years - without a doubt, Brightpearl has the most qualified CEO. Derek has his motivations of course, but at the end of the day, he's here to make Brightpearl successful. And if you share that goal, I really think you'll enjoy working with and for him. This feels especially important right now with so much uncertainty. They will promote you or move you to a different role if that's what you're looking for. It won't be handed to you and you'll have to justify the move, of course. But there's a number of different instances of people within Brightpearl moving into a new role. Some of those pros may seem like cons, depending on what you're looking for. So really pay attention to whether or not they align with what you're looking for. This has the personality of a startup in many different ways - fast paced, wearing many hats, constant change, scrappy. Really ask yourself if that's a place you want to be or if you're looking for something a bit more traditional.

    Cons

    Change is constant. Where you sit will change. Your role might change. Your priorities will shift. Your leadership's focus will change. Your team could adjust. If this is something that scares you, then Brightpearl isn't right for you. If this makes you excited to know that you'll push yourself outside of your boundaries sometimes, then it could be a really good fit. The company is headquartered in the UK (with the number of employees split almost evenly between Bristol and Austin). As such, depending on your department, you'll be working with colleagues who are 6+ hours ahead/behind of your timezone. It can be tough sometimes because something that could take a couple hours ends up taking an entire day if it's after hours for one of the locations. But in most instances, people are available to help even when they're not technically online. (Note: depending on the department, you won't need to work too far outside your 'normal' business hours - but in a lot of instances, you want to help your colleagues, so you'll do it anyways - within reason, obviously). It's fast paced with priorities shifting daily sometimes and even the monotonous tasks vary. You will not be bored here and that might be a deterrent for some. You'll work cross departmentally and sometimes be asked to help or complete tasks that don't fit your job description exactly. But you'll have ample opportunity to ask for help and direction and it really will help you learn more and build relationships with colleagues. Being that startup environment, pay in some departments/roles may not fit the Austin expectation. But other benefits like options, insurance, 401K, bi-annual reviews, 4-5 weeks PTO, bank holidays, etc. are competitive. From what I've heard, experiences vary a bit by department. So really do your research - look on LinkedIn for recommendations for/by people you'll work for/with. Reach out to past and current employees. Everyone will have a different experience, but I think that you'll be able to identify consistencies that help with your decision.

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  2. Helpful (1)

    "Great Place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CRO in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightpearl full-time for less than a year

    Pros

    The company is still growing during these difficult times and is very supportive to all employees. Good work life balance and really encourages promotion from within.

    Cons

    The normal start-up challenges of any fast growing company.

  3. Helpful (1)

    "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Support Specialist in Bristol, England
    Recommends
    Positive Outlook

    I have been working at Brightpearl full-time for more than a year

    Pros

    Great benefits Nice team Good management

    Cons

    Hectic schedule which requires long working hours

  4. Helpful (1)

    "Best place I've ever worked!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightpearl full-time for less than a year

    Pros

    This is a great company to work for. No where else I've ever worked recognizes and promotes talent as much. Whether you perceive yourself as a large or small cog, your ability to enact change is hugely encouraging and motivating. Brightpearl really looks after their staff too - paid social events, and complementary healthy food and drinks to keep at your best, physically and mentally.

    Cons

    I can't think of any negatives to say about Brightpearl.

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  5. "Great opportunity to learn and grow, if you are up for it"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightpearl full-time for more than a year

    Pros

    Strong product with very clear vectors for growth. Dynamic international team fueled by desire to move fast; growth and innovation is all. Opportunities to learn, own, and deliver are everywhere - yours if you want them. Very sociable, multi-cultural atmosphere. People are extremely passionate about success of their teams. Downtown office with downtown perks; fun office crowd with rich social life - hanging out after work is a norm.

    Cons

    As a startup, the company is laser focused on growth and disruption of the market; this requires a certain degree of creative chaos and often leaves alignment, structure, and base levels of Maslow's pyramid on the sidelines. There is constant action - if you cannot thrive in a hustle, it will not be an easy gig.

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  6. Helpful (1)

    "Fun, Fast growing, Collaborative Environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightpearl full-time for less than a year

    Pros

    Plenty of opportunity to learn and progress in your role Friendly work environment where collaboration is encouraged, I've learnt about everything from Project Management to Sales - great to have a basic knowledge for other areas of the business Good rate of pay and flexible working policy which allows for a better than average work/life balance Exciting company in a competitive sector

    Cons

    It can get very busy sometimes!

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    Brightpearl Response

    March 9, 2020

    Thanks for taking the time to share your feedback. It's great to see that you are enjoying the opportunities and the collaborative ways of working. We'd love the opportunity to improve so please contact either HR or your local Office Manager or me directly, to tell us more about your feedback regarding your on-boarding experience.

  7. Helpful (1)

    "Great Company Culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightpearl full-time for more than a year

    Pros

    Collaborate space, Overall friendly atmosphere, There is a big startup vibe to the company so every single person contributes to the company and is crucial to our success.

    Cons

    Some members are a bit green, but management's goal is to foster an environment where people can learn more about the role and industry and be mentored by more senior employees

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  8. "Good industry, bad employer"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brightpearl full-time for less than a year

    Pros

    The people you get to work with in your team are all really nice and create a good working atmosphere.

    Cons

    The senior management don’t take any time to get to know you or create a good atmosphere. They make redundancies without any consultation process around it and it happens completely out of the blue. As the company doesn’t really expand there are no real progression opportunities within your role. There are a few staff that have been there a while that get the promotions but the new staff stay in the same role and if the business gets into trouble they are the first to go.

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    Brightpearl Response

    January 31, 2020Office and Operations Manager

    It is disappointing to learn that you had a negative experience. Everyone in Brightpearl is working very hard to ensure the success of the organization, and we try to plan opportunities during the work day and in the evening for all employees to hang out, have fun, team build and just unwind from the day. These are a great way to improve relationships across all levels of the company. Redundancy decisions have never been taken lightly. It is a very confidential process and is designed to give as much privacy to the affected employees as possible. It is not something that all employees will have advance notice of, and while we know that seemingly quick change can be difficult for others to understand, we always offer discussions with managers and HR should you have any questions. When we are in a position to share information, we often use our monthly All Hands meetings as the forum, so that our employees hear directly from our CEO and Executive team about strategic direction, progress and updates, allowing time for Q&A, in addition to our other feedback channels that are always available to everyone in the Company. We offer biannual performance reviews and regular check-ins with line managers, to provide opportunities and framework for growth and development discussions. We encourage employees to think about how they are contributing to the success of the company and advertise roles internally, so that anyone can talk with their manager about their development and progression, and take opportunities as they arise. We have a history and reputation of promoting from within the organization and creating career paths between teams, and we are always delighted to reward and recognize talent and contribution. Thank you for your feedback and giving us a chance to reflect and respond to your comments.

  9. Helpful (3)

    "Favoritism within roles that need to be handled by (senior) professionals."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Implementation Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Brightpearl full-time for more than a year

    Pros

    -Great company to work for if you're trying to improve your professional skills and learn about the do's and don'ts. -Great start-up culture; however, you will find that if you're not in the likes of your managers you will not be provided guidance to move up the chain of command or you stay in the same position as you started. -Room for growth (in some departments).

    Cons

    -Favoritism and greenness of crucial team members. Employees are jumping off the ship. -More guidance from upper management instead of being told "Go talk to this 'person' and see how they did it". That is not a leader, that is a boss. -Very much of a "Boys' Club" culture. -Leadership roles need to be filled by senior level employees.

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    Brightpearl Response

    October 24, 2019Office Operations Manager

    While are are never eager to hear that someone has had a negative experience at Brightpearl, we do recognize that feedback like this allows us to address concerns that we may not be aware of if an employee does not share while they’re here. HR, executive leadership and our managers are available for all employees that have any concerns or suggestions and we actively and publicly encourage communication by providing opportunity in all staff meetings and one to ones. We even have a channel that provides an employee a way to submit suggestions or concerns anonymously, if that is more comfortable. Brightpearl prides itself on being an equal opportunity employer that promotes a positive culture which rewards all employees who exemplify our values. Recognized/Rewarded employees are nominated by their peers once a quarter for demonstrating values and are publicly praised for these actions. Our leadership team stands behind this program. Our team brings together various industry and professional experiences and encourages collaboration and knowledge sharing amongst teams and promotes a teaching culture. Brightpearl uses multiple factors to aid in placing an employee in a role where he/she will have the most opportunity to be successful and add value to the organization.

  10. Helpful (1)

    "Great company with solid leadership"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightpearl full-time for less than a year

    Pros

    Amazing work life balance and leadership that cares.

    Cons

    Benefits could be better

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Found 70 reviews