British Red Cross Administrative Assistant Reviews

Updated 6 Sep 2019

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3.5
74%
Recommend to a Friend
64%
Approve of CEO
British Red Cross Chief Executive Michael Adamson (no image)
Michael Adamson
3 Ratings
  1. "Really good training"

    5.0
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Administrative Assistant 
    Recommends

    I worked at British Red Cross part-time for less than a year

    Pros

    Good office, Really good work-life balance

    Cons

    Nothing that I can think of

  2. Helpful (4)

    "Be cautious and ask to look where you'll be working before agreeing to the role."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Salford, North West England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at British Red Cross full-time for less than a year

    Pros

    Some colleagues were lovely Range of training you can partake in, however none of it was helpful to the actual job role I was doing

    Cons

    They lie to you in the interview about what the job entails, I specifically asked in the interview about the amount of phone work I'd have to do and they said very little if any. It was all phone work to the point it was very similar to a call centre job! it's pretty much a call centre type job stuck on the phones all the time People in management roles are inadequate No sense of ownership especially when a customer issue arises. For example the sales teams don't care unless they can make money out of the caller, otherwise it's passed on to the customer care even though it's sales which created the issue in the first place. As a customer service administrator you are left to take all the negatives from customers such as cancelled training sessions and you are left to give them shoddy explanations. Also lots of non first aid training calls come through to your line some are from people who are in desperate need and you are left with no training on how to deal with this and are blamed that they came through to the wrong number. You literally have to 'pass them on' and are left feeling guilty that you couldn't help.

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  3. Helpful (1)

    "Amazing humanitarian organisation"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Paisley, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Red Cross full-time for more than a year

    Pros

    Encouragement to progress and expand your knowledge Has various sectors within the organisation that you can access and gain experience/skills. Training is encouraged

    Cons

    Constantly changing or restructuring management should find a structure and stick to it. One rule for one and different for another!! Lower salaries than national average.

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  4. "When work becomes pleasure."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Manchester, England
    Recommends
    Approves of CEO

    I worked at British Red Cross full-time for more than a year

    Pros

    The British Red Cross is founded on ethics which make it a pleasure to be part of. The chain of communication is open right to the top and ideas, no matter who they come from are welcome. No matter your position in the organisation there is a constant feeling of being part of a huge, organised and determined force for good.

    Cons

    The only con is the money available. Not specifically from the point of an employee, the BRC is a registered charity and money is finite. As such difficult choices have to be made as to where it could be spent with regards to services etc.

  5. Helpful (1)

    "Good intentions poor strategy"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Manchester, England

    I worked at British Red Cross part-time for less than a year

    Pros

    Overall aim and values of the movement are laudable. Worked with some lovely well meaning people who want to make a difference to people's lives. Some good opportunities for training

    Cons

    Have you ever asked your friends and family what they think the British Red Cross does? It will illustrate one of the problems........Strong brand poor strategy, focus and execution. - Doing a little bit of everything in a slightly haphazard but at the same time rather bureaucratic and hierarchical way. - Recent reorganisation changes are huge and the impact will be far reaching.....they will continue to have an unstabilising impact for a long time. - Unfortunately I saw the way people were treated during this phase and was not impressed by some of the processes and procedures let alone the personal handling of people a careers and lives. -

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  6. "Appeals administration assistant"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Paisley, Scotland
    Recommends
    Positive Outlook

    I worked at British Red Cross full-time for less than a year

    Pros

    Good office hours 8:30-4:30 and good staff

    Cons

    Only temporary employment due to the high number of volunteers

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