British Red Cross Employee Reviews about "volunteers"

Updated 25 Feb 2020

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3.4
56%
Recommend to a Friend
60%
Approve of CEO
British Red Cross Chief Executive Michael Adamson (no image)
Michael Adamson
58 Ratings
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Cons
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Reviews about "volunteers"

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  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Caseworker in London, England
    Recommends

    I have been working at British Red Cross for less than a year

    Pros

    Very well training programme, friendly and professional working environment, offer counselling services to staff and volunteers.

    Cons

    Some days not a lot of staff or volunteers, can have many appointments and a pile of casework to finish in a day.

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  2. "Amazing place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Tutor in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Red Cross for less than a year

    Pros

    Amazing training, amazing staff and amazing people

    Cons

    Long hours spending 5 hours a day volunteering

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  3. "Poor Management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at British Red Cross part-time for less than a year

    Pros

    Job itself was straightforward. Volunteers were good to work with.

    Cons

    Expected to work through lunch hour for free if no volunteers were in. Refused all my holiday requests because manager thought I could be at work and still take holiday. Didn't understand that because I was only on a 7 hour contract that if I came in for 1 day that week then I hadn't taken my holiday allowance. Expected me to work nearly ever Saturday even though these should have been split between the manager and me. Would text me at all times, evenings, weekends - I wasn't allowed to have a day off, I had to be available to answer her questions at all times. Manager threatened to cancel my training due to her personal issues (this is what she said herself via text message). This was a 7 hour part-time role yet felt like full-time. I lasted less than 3 months because of how the manager treated me. It just wasn't worth the hassle for 7 hours a week at minimum wage.

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  4. Helpful (3)

    "Disappointing decline of a excellent charity"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Volunteer in Birmingham, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Red Cross part-time for less than a year

    Pros

    When you can help somebody in need its a nice feeling. Part of a charity that has great values

    Cons

    Poor attitude and performance from long term paid members of staff across various departments with no hope for change or accountability. Little or no support from management. Money being spent is not being spent on improving the service and equipment to help us do the job or provide help for people in need. Lots of departments working independently instead of together. Unprofessional and racist behaviour from senior members of the British Red Cross in meetings and other inappropriate times. Zero to no support from most departments. Lack of funding for tools to do job but money for other vanity projects. Volunteers are over worked and pressured into more hours and doing things that should be done by actual BRC staff. Training is too long and is poorly organised. Most parts are pointless and feel like filling time, example pointless exercises and too many breaks. Our time is misspent, it doesn't justify the travel or the amount of our free time needed. The lack of value added from attending is disheartening and most people in attendance feel the same. Unsafe work environment at times with pointless processes that don't work. Lack or urgency or understanding of service from paid members of staff. Lots of people work part time or are at retirement age and have no drive or desire to improve. Generational gap is noticeable and some use of language and terms are completely unsuitable for current times or any professional work environments. Overall poor standards of professional behaviour in most hubs and spokes. Some facilities are in need of deep clean or repair. Service users are not made to feel welcome or comfortable. IT services act like they are only interesting in what they feel like doing and BRC requests are an inconvenience. Communication is terrible and information is not shared correctly or woth the people that need it. Recruitment is disorganised and frustrating. People are being blamed for having poor English Language skills to hide the fact recruitment is poorly organised, sometime unwilling to provide the time and service to help volunteers as they are not motivated or competent. Paid members of staff have no motivation or drive as they complain about being underpaid or having no budget available to improve services due to misspent donations and money from the service . Part time staff do not hand over requests or information to people to follow up when not working its a case of its not my problem unless I am in work. Volunteers don't tend to stay because there is no support or opportunities to grow. Volunteers are pressured in to chasing donations and being out of pocket to be part of BRC Training is made out to be valuable to help you do your role but is not and has lots of unnecessary parts that make it seem like trainers justifying a job by making it more work than required the reality is this could be done online or during volunteering with a manager or senior volunteer. This takes people away from family, paid work and other more productive uses of time like the role they applied to do.

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  5. "Retail assistant"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    No Opinion of CEO

    I have been working at British Red Cross part-time

    Pros

    Get to work with others as a team along with getting to know the customers

    Cons

    Not always having enough volunteers on

  6. Helpful (1)

    "Good purpose but expected too much from you"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Coordinator/Interim Manager 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at British Red Cross full-time for more than a year

    Pros

    Flexible working. Gave you heaps of responsibility which is brilliant for a first or second job. Ability to learn new skills volunteering opportunities is amazing. I've done a lot of extra stuff purely from the volunteering, outside of my job. Brilliant training and procedures, my staff were kept safe and I knew what I was doing. My team were lovely and we worked hard.

    Cons

    Because the volunteering opportunities are great, you end up devoting your life to the Red Cross, no overtime pay. Pay is not enough. If you were only given the written responsibilities in the job description, it would be OK. Pay increases are terrible. I do believe that management that prioritises expansion is given preference over nurturing what they've currently got. I was left without a manager for 6 months because our town was forgotten about due to expansions for bigger contracts in cities.

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  7. Helpful (8)

    "Closed Minded & Misguided"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Various 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Red Cross full-time for more than 8 years

    Pros

    + Committed and passionate front-line staff & volunteers.

    Cons

    - Frequent in-fighting in senior leadership, with the humanitarian objectives ignored in favour of empire building. - An extremely weak understanding of technology across the organisation, resulting in £millions wasted on failed projects. - IT infrastructure has been awful for years, frequently leaving front-line staff without access to core systems. - Transparency is non-existent with leadership seemingly terrified of alternative opinions. This results in a childish organisation that only allows for a single vision of "the truth". - Diversity isn't welcomed and the leadership is the least diverse section of the organisation. - Treats staff and volunteers as expendable and with little value. Leadership see only full-time equivalent posts and not the people and effort that goes into the work. This is evidenced by the language and approach to human resourcing. - Career opportunities are limited by the boxing in of responsibilities. - Organisation appears top heavy with very many unproductive meetings. To be seen to be doing something is more important that resolving challenges. Indeed, it is unclear whether many of the decision makers understand their respective parts of the organisations. - Obsessive focus on "growth", which just translates as winning more contracts, which could otherwise be done by another organisation. This is inconsistent with the aim of stepping in where others can't.

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  8. Helpful (3)

    "Rude, and ill mannered Management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Red Cross part-time for more than 3 years

    Pros

    Worked with exceptional, professional and committed front line staff, and prior to the new structure a great team and support network.

    Cons

    Since the new structure there is no leadership and support from management. Staff are left working in large geographical areas and feel isolated from management support. Staff are expected to put extra time in as volunteers. Too much time is spent by managers preaching the values and not enough time in applying them. Wasted resources spent on travel and hotel accomodation. Policies not applied equally across all staff levels.

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  9. Helpful (1)

    "It's starting to go pear-shaped"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at British Red Cross full-time for more than 10 years

    Pros

    Charity values; lots of good people doing lots of good work; (almost) unconditional assistance to those in need around the world; 140 years of history; charity's reputation;

    Cons

    Poor attitude to fundraising (use of chuggers, eg); worst chief executive I've ever seen (cardboard has more personality; closed mind) ; lots of money wasted; chasing contracted work at the expense of charitable work; volunteers underappreciated; senior management have lost sight of some of the values and principles that made the Red Cross great.

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  10. Helpful (4)

    "Difficult and very glad to be out of it !"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Shop Manager in London, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at British Red Cross part-time for more than 3 years

    Pros

    Met some lovely people - you want 20 words - at times felt that I was doing some good for others.

    Cons

    There is an inherent culture of bullying The Manager of the first shop I worked in was dishonest as was her assistant. When reported, Head Office were not interested in listening let alone acting. The Manager of the second shop spoke down to me on many occasions, ignored the internal theft of a volunteers belongings and expected me to close shop every day due to his family commitments. He had no regard for mine.

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Found 26 reviews