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American Family Insurance

Engaged employer

American Family Insurance Reviews

3.3

48% would recommend to a friend

(2,510 total reviews)
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Bill Westrate

54% approve of CEO

50% positive business outlook

American Family Insurance has an employee rating of 3.3 out of 5 stars, based on 2,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Family Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

3K reviews
3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

- Working with some genuinely smart people - Usually seems to be a culture of helping one another out across teams

Cons

- Poor IT leadership understanding of business and organizational standards - Consistently low morale from high contributors who aren’t recognized at early reviews - Very poor organizational structuring; regularly either a vacuum where a more capable leader is needed that is being filled by an under-titled and under-paid individual, or the vacuum is entirely unfilled and all teams pay the price - Regular assumptions of other teams state without discovery by leadership - Poor documentation which results in endless meetings

Viewing 1 - 3 of 2,510 Reviews

Glassdoor has 2,766 American Family Insurance reviews submitted anonymously by American Family Insurance employees. Read employee reviews and ratings on Glassdoor to decide if American Family Insurance is right for you.