Cactus Communications Copy Editor Reviews

Updated 7 Jun 2020

To filter reviews, or .
2.8
76%
Recommend to a Friend
100%
Approve of CEO
Cactus Communications Co-Founder and CEO   Abhishek Goel (no image)
Abhishek Goel
3 Ratings
  1. "getting worse"

    3.0
    • Culture & Values
    Current Employee - Copy Editor in Cambridge, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cactus Communications full-time

    Pros

    excellent dashboard; occasionally useful feedback

    Cons

    not so plentiful work; changes tend to disadvantage contractors

  2. "not a bad experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Copy Editor in India, MS
    Recommends
    Neutral Outlook

    I have been working at Cactus Communications for less than a year

    Pros

    i had a flexible working time

    Cons

    very low pay. tight deadlines

  3. Helpful (4)

    "Pays very little and scams you out of money for work completed"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Freelance Copy Editor 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Cactus Communications for more than a year

    Pros

    Work from home and do as little as you want.

    Cons

    This company pays only .011 (USD) per word but expects extremely detailed editing with comments. They will scam you out of money for work completed by reducing your pay for work done up to 50% claiming that the work does not meet the scope of their editing requirements. They will nitpick on even the smallest of errors (inconsistently) and assign a random Quality Index (QI) to your work which fluctuates wildly and rarely fairly assesses your work. The wages paid here are abominable given the highly qualified editors and rigorous selection process. There is zero chance of raises or benefits. Avoid at all costs.

    Continue reading

    Cactus Communications Response

    April 9, 2020Head, Editorial Services

    Hello, Thank you for sharing feedback. I'm sorry you haven't had a good experience so far. We do pass on feedback we receive from clients, and where any negative feedback is found to be related to the editor's work, we discuss the feedback with the editor before passing on a deduction. The extent of the deduction is usually proportional to the gravity/frequency of errors and the criticality of the assignment. If you haven't received such an explanation though, I apologize - do reach out to me (christinem@cactusglobal.com) if you'd like to discuss this case further. The quality index rating system is aligned with the expectations of our clients. While we're constantly working toward improving calibration among our reviewers, if you'd like to discuss any of the ratings, please reach out to your point of contact. Best, Christine

  4. "Editor working since 2018"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Copy Editor in Chennai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cactus Communications for more than a year

    Pros

    An apt place to learn and improve your skills. They provide good training. Reviewers help improving skills by giving feedback. Flexible timings. Career growth. Recognize good talents.

    Cons

    Nothing specifically, sometimes I feel stressful

    Cactus Communications Response

    December 5, 2019Associate, Freelancer Engagement

    Thank you for your review! We're glad that you find the reviewer feedback helpful. Best, Anusha Ramaiya Associate, Freelancer Engagement

  5. Helpful (1)

    "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Freelance Copy Editor in Los Angeles, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Cactus Communications for more than a year

    Pros

    Flexible time with moderate pay

    Cons

    Annoying pay cut for breaching deadlines.

    Continue reading
  6. Helpful (6)

    "Started Out Great But Went Downhill"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Freelance Copy Editor in Indi, Uttar Pradesh
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Cactus Communications for more than 8 years

    Pros

    Flexible schedule. Can work from anywhere there's good internet. Take only jobs you're interested in. Bulletin-board interface usually works well (though there was a period of a few months when I had to e-mail files as a backup because some were not getting uploaded).

    Cons

    Compensation based on "Quality Index" which is assigned in an absurdly random and arbitrary manner. Increasing number of predatory-journal corporate clients, meaning inferior quality papers. Increasing demands to provide feedback to clients in comments, sometimes requiring you to write 1,000-2,000 words of "tips" and "comments" for a 3,000-word article. Reduced base compensation per word and many jobs are now at seemingly random fees. Overall compensation declined from about $15-20/hour US to about $4-5 US over three years. Assignment processors send multiple desperate, begging e-mails daily for jobs on tight deadlines at ridiculously low pay. Poor processors! Poor clients!

  7. Helpful (6)

    "Lower rates than other editing companies and dishonest"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Scientific Copy Editor in Leeds, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Cactus Communications for more than 3 years

    Pros

    Interesting manuscripts Flexible self-employment Work from home (or anywhere you like)

    Cons

    Low rates Will do whatever they can to pay you as little as possible Zero progression or rate increases, even if you have freelanced with them for years Dishonest staff - make sure you keep records of all communication and agreed fees. Cross check your invoices against these.

    Continue reading

    Cactus Communications Response

    May 29, 2019Senior Managing Editor

    Thank you for sharing your views. I’m glad that you find the manuscripts you edit interesting. :) I’m sorry if there have been instances where you haven’t received the fees agreed upon. I assure you that this is not intentional. Could you please share details of these interactions with me at christinem@cactusglobal.com so that I can look into this myself and get back to you? Best, Christine Miranda

  8. "Satisfied"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Copy Editor in Mumbai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cactus Communications for more than a year

    Pros

    I can choose my work hours.

    Cons

    I think the pay is average for a copy editor.

  9. "reasonable freelance opportunity"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Freelance Copy Editor in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Cactus Communications for more than 3 years

    Pros

    plenty of work; can work as you wish and get paid regularly. Interesting assignments much of the time; bonuses paid for productivity; good dashboard

    Cons

    deadlines are usually very tight; no allowances made for different quality of texts

    Continue reading
  10. Helpful (70)

    "Unfair rating system, and not enough work for US editors"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Copy Editor in New York, NY
    Doesn't Recommend

    I have been working at Cactus Communications

    Pros

    You can set your own hours and decline any work you don't want to take. You can let them know when you are unavailable.

    Cons

    There are so many. 1. First of all, the staff are terrible at getting back to you in response to queries, unless it's about an ongoing job (and therefore will impact them directly). Several times I've had to chase up to four times and wait three weeks to get a response to a simple email query. 2. The quality rating system is ridiculously inconsistent and unfair. For example, you could turn in a 5,000-word job in which the only feedback is '"world view" should have been "worldview,"' and your rating will drop from a 4 to a 3, even though the rest of the document is perfect. The tone taken by the reviewers is also very patronizing at times, considering that the editors they are rating are professionals who do this for a living. 3. As others have said, the quality they want is unrealistic given the pay rates – this is not a suitable job for slow or beginner-level editors. I've been working for Cactus for years now and when I asked them for an increase they flat-out refused, even though my process manager has told me multiple times that I'm one of their top editors. 4. I'm based in the States, and by the time I get up and log on all the work has pretty much already been taken. I'll wake up to around 50 emails per day from Cactus (25 work offers, 25 emails to say another editor has accepted the work), all of which I'll have to sift through and eventually delete, and then I won't get assigned anything at all during the day. I've raised this issue with management numerous times and (after taking several weeks to get back to me, of course), they send a token response that doesn't address the problem at all. 5. When they want you to do something for them (e.g. send them pages of personal info so they can tender for a new contract), they expect a response within the same day. That would be fine if this communication extended both ways, but it just doesn't. 6. Their "unavailability calendar" doesn't always result in work not being assigned. It's incredibly frustrating to get emails all day about work when you've updated the system to say that you are not available. Overall, I don't think Cactus fully realize that their editors are human beings, and they seem to have very little interest in making the work-assignment or the quality rating systems fair. I wouldn't usually take to an online rating website to vent this, but since I have raised all of these issues with Cactus directly it seems reasonable to provide my honest feedback in this case.

    Continue reading
Found 11 reviews