Cactus Communications Freelance Editor Reviews

Updated 29 Jun 2020

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3.2
66%
Recommend to a Friend
83%
Approve of CEO
Cactus Communications Co-Founder and CEO   Abhishek Goel (no image)
Abhishek Goel
12 Ratings
  1. Helpful (3)

    "Freelancer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Freelance Science Editor in Brisbane
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cactus Communications

    Pros

    Good flexibility to choose when you work, good frequency of assignments

    Cons

    Arbitrary feedback determines your payment rate, and the effort required for each edit is not accurately reflected by the remuneration

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  2. "Choose your own schedule, work from home"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Freelance Editor in Melbourne
    Recommends
    Positive Outlook

    I have been working at Cactus Communications for less than a year

    Pros

    I've never had to worry about a lack of assignments. The senior editors provide feedback on every job I do, which has helped me improve a lot. The online portal for receiving and submitting assignments is straightforward and easy to use.

    Cons

    As a freelancer, there isn't much room for advancement within the company. This is not really an issue, because this job is probably something you do in your spare time for a little bit of extra money anyway.

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  3. Helpful (5)

    "Glad I attempted, but not worth it."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Freelance Science Editor in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cactus Communications for less than a year

    Pros

    Appreciated the flexibility to pick and choose your assignments.

    Cons

    The work is very involved and for low pay and then you receive unfair and often contradictory reviews.

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  4. "Excellent staff support"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Freelance Editor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cactus Communications for less than a year

    Pros

    From my eight-month experience as a freelance editor with Cactus, the following are reasons why it is a five-star organization to work with. Timely payments Prompt response to enquires Flexible work schedule Active freelance support Substantive technical development material Easy-to-use work interface Friendly and understanding staff

    Cons

    Freelance rates can be better

  5. "Largely positive experience spoilt by QI system"

    3.0
    Former Freelancer - Freelance Editor 

    I worked at Cactus Communications

    Pros

    Interview and hiring process was quick and easy. They are flexible with getting you into work as soon as possible which is ideal for people who need something immediately. Pay is okay for part timers. I wouldn’t suggest this work full time, but on the side, it can be quite handy. People were professional and friendly when I had a problem. Online resources are excellent. I can recommend CACTUS highly for people (like myself) who are just starting out editing and want to get some experience. I learned a lot of useful skills in a short period of time. There is a lot of detail provided and everything is clearly explained. You also do an ‘introduction to editing’ course which can also provide some additional background. Assignments are interesting and diverse. I enjoyed the editing work and the science was engaging. The elements of instruction you can provide clients with is also rewarding, and they seem genuinely grateful for assistance.

    Cons

    The QI system – This is a real shame as, for me, it soured what was overall a very good experience. Some reviewer comments (grammar, typos, use of certain words) are helpful in eliminating small errors and maintaining consistency. Unfortunately, they also judge a category dealing with how a sentence ‘sounds’ in English. This is highly subjective and leads to perfectly reasonable sentence constructions being criticised as ‘awkward’ and ‘non-native’. The concept of ‘I wouldn’t write it like this, therefore it is wrong’ seems to be the default attitude of some reviewers. The scale is brutally harsh – you only need a few of these arbitrary errors throughout a 20-30 page document to drop your score from 4 (the maximum) to the low 2’s. Consistency is a major issue – instead of the gradual improvement I was expecting, my scores ended up being all over the place. In some cases, I received a very low score (around 2) and then was informed the client rated the work as ‘outstanding’. Conversely, some edits where I was a bit rushed/didn’t feel it was my best work received top marks! The system leads to the scenario where you can work extremely hard on an edit and then have a reviewer slam you for ‘how native’ your English style is. This is a real slap in the face and the fact that it has implications for your pay and likelihood to be awarded more work makes it even worse. For people who are thinking of applying – take the feedback on typos and grammar; ignore the rest of it.

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  6. "Setting you up for failure?"

    2.0
    Current Freelancer - Freelance Editor 

    I have been working at Cactus Communications for less than a year

    Pros

    Very prompt and thorough response to questions and concerns. Very detailed feedback from edits.

    Cons

    Although the reviewers gives very detailed feedback, I feel like it's too little too late. This is because you are rated using a QI system which determines the jobs that you receive in the future etc. However, by the time you get feedback from your work, you have already gotten a poor rating. They seem to be placing the cart before the horse. The editors are left to figure out on their own what is required for each editing service that CACTUS provide. Initially, you are not given not even the basic information. For example, you are not told that your name on comments should be "Author". I did a few edits before this was pointed out to me. Or that you should adjust the clock and time zone on CRM to ensure that you do not breach your deadlines. These are basic information, that everyone should be told upfront. Not after a deadline has been breached and your score affected. Also, you are not told or given an example upfront on how the different forms should be completed. They only direct you to their 'resources' page, which isn't really helpful because there's Soo much on there, you are not sure what you should be looking for. However, after completing a job and receiving feedback from that job, only then are you given specific resources. This should have been done at the 'orientation period'. Which there really isn't one. I guess management is expected you to know their requirements that are specific to their company via osmosis.

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  7. "A good stopgap but no career"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Freelance Editor in Aberdeen, Scotland
    Doesn't Recommend
    Neutral Outlook

    I have been working at Cactus Communications part-time for less than a year

    Pros

    Great flexibility to accept or reject any job

    Cons

    The pay works out very low per hour

  8. "Terrible work, toxic culture"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Freelance Editor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cactus Communications

    Pros

    Honestly there isn't much to say

    Cons

    Very bad pay, terrible work, stay away

  9. "Avoid at all costs."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Freelance Editor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cactus Communications

    Pros

    You pick your own schedule and work from home.

    Cons

    Every rule in place is to benefit the company, not the employee. For example, if you ask for a review to be re-evaluated because you disagree with your quality index number, the original reviewer (NOT a 3rd party) provides reasons why their original review was correct. In other words, nothing will change because it benefits the company, and not you. Although CACTUS instituted a new review process, I find that it's *worse* than the old one because reviewers go on a power trip and dock you (even more) points for the most meaningless things. It's infuriating.

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  10. "Solid company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Freelance Editor 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Cactus Communications for more than 3 years

    Pros

    Flexibility, job availability, and variety of areas

    Cons

    The rating system is inconsistent and may affect payment.

    Cactus Communications Response

    May 21, 2020Associate, Freelancer Engagement

    Thank you for your feedback. We are glad to know that you enjoyed the variety and flexibility offered with the jobs. We are sorry to hear that you found the rating system to be inconsistent. The quality index rating system is aligned with the expectations of our clients. I would like to inform you that we recently revamped the quality index system to ensure complete transparency and objectivity in the review of any job. While we're constantly working toward improving consistency among our reviewers through calibration sessions, if you'd like to discuss any of the ratings, please feel free to reach out to me at tanvi.devpura@cactusglobal.com and I will look into it. Best, Tanvi Devpura Associate, Freelancer Engagement

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