Find jobs for Freelancer

Cactus Communications Freelancer Reviews

Updated 5 Aug 2020

To filter reviews, or .
3.0
57%
Recommend to a Friend
48%
Approve of CEO
Cactus Communications Co-Founder and CEO   Abhishek Goel (no image)
Abhishek Goel
25 Ratings
  1. Helpful (3)

    "Cactus: A flexible, freelance opportunity"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Freelance Editor (Science) in Perth, Western Australia
    Recommends
    Positive Outlook

    I have been working at Cactus Communications

    Pros

    - Extraordinarily flexible - pick-and-choose working hours. - Rewarding - ultimately, you are facilitating the publishing of manuscripts by authors whom would otherwise be unable to publish important, progressive research. - Adequate recognition of effort and quality. - Editing is a learned skill! Whilst a base literary ability is required, ultimately, Cactus does an excellent job of guiding you with respect to the structure and purpose of the work. The consequence of which is an opportunity to work in a highly engaging field, often within the realms of personal interests (I, for example, study and research in the medical field), without explicit experience. - Great pay, provided you can produce high-quality work. - Engaging and varied - I work on papers published in numerous biomedical fields; to this end, I find myself continually engaged with the work. - The opportunity to receive author feedback: this seems like a small fact, but when the author expresses sincere thanks for the work done, I find this to be exceptionally gratifying.

    Cons

    - Often, when following-up on jobs, turnaround times can be, perhaps, a little short - especially when working at Cactus as a periphery job (i.e. with other, day-to-day commitments). However, I find the management team to be very reasonable in this context, and often a solution can be found. Furthermore, this is comparatively rare, and only occurs with the highest paying jobs; therefore, in general, I would consider this an inevitable (and fair) consequence.

    Continue reading
  2. "Is the review done by other freelance translators?"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Freelance Translator 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Cactus Communications part-time

    Pros

    The translation desk is polite and always respond in time.

    Cons

    I am suspicious that the review was done by other freelance translators who nitpicks on any possible variations in terminology or expressions to give out a bad QI score so they can outcompete the new freelance translators. Sometimes the terminology and expressions could be translated in more than one ways in the literature. There were times the glossary for the terminology was already provided by the client, followed by the translator but changed by the reviewer. It's frustrating no matter how much research you have done in this area before translation, the reviewer always finds a way to pick on you.


  3. Helpful (3)

    "Freelancer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Freelance Science Editor in Brisbane
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cactus Communications

    Pros

    Good flexibility to choose when you work, good frequency of assignments

    Cons

    Arbitrary feedback determines your payment rate, and the effort required for each edit is not accurately reflected by the remuneration

    Continue reading
  4. "Choose your own schedule, work from home"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Freelance Editor in Melbourne
    Recommends
    Positive Outlook

    I have been working at Cactus Communications for less than a year

    Pros

    I've never had to worry about a lack of assignments. The senior editors provide feedback on every job I do, which has helped me improve a lot. The online portal for receiving and submitting assignments is straightforward and easy to use.

    Cons

    As a freelancer, there isn't much room for advancement within the company. This is not really an issue, because this job is probably something you do in your spare time for a little bit of extra money anyway.

    Continue reading
  5. Helpful (5)

    "Glad I attempted, but not worth it."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Freelance Science Editor in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cactus Communications for less than a year

    Pros

    Appreciated the flexibility to pick and choose your assignments.

    Cons

    The work is very involved and for low pay and then you receive unfair and often contradictory reviews.

    Continue reading
  6. Helpful (7)

    "Decent work for students"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Freelance Translator 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Cactus Communications

    Pros

    I'm an undergraduate who has some publishing experience. The work at Cactus was definitely helpful, in that the nature of it still revolves around my field. Also, some of the papers are interesting, and the pay boiled down to around 20 - 25 USD/hour, which is pretty good (I've also seen some benefits from the current exchange rate.).

    Cons

    While this is in contrary to some of the other reviews, for me, at times, the work was excessive. I was completely exhausted for some time. Perhaps this applies to my department only, but given the number of names that appear as reviewers/crosscheckers, there is a severe lack of freelancers. Also, surprisingly, the original text to translate is often written very badly in the original language to be translated from as well.

    Continue reading
  7. "Real remote job; poor pay, tight schedules"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Freelance Editor 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Cactus Communications for less than a year

    Pros

    While it may sound suspicious at first, Cactus is a real employer, where the terms and agreements are clear. They offer flexibility and freedom to work from anywhere, anytime. As it can be done from home or a cafeteria, it is quite a comfortable and easy* job. *See cons.

    Cons

    Unfortunately, much of the flexibility is meaningless, as the schedules are really tight. I often found myself working from the very beginning of an assignment to almost breaching the deadline. The review system is also shaky - oftentimes, even though I was following the guidelines of a particular job, I've got a poor rating outlining issues that I definitely resolved. As the pay is determined by not only how many assignments were done, but also by how good rating you get, it tends to be on the low side compared to the effort.

    Continue reading
  8. Helpful (1)

    "They'll nickel and dime you, unrealistic rating system"

    2.0
    Current Freelancer - Freelancer 

    I have been working at Cactus Communications

    Pros

    Flexible, interesting studies sometimes, work as much as you want

    Cons

    They'll do anything to lower the QI score (and your pay), and non-native editors reviewing your work will tell you that although your grammar is fine, the phrasing is awkward--they're wrong, but there's no point in arguing because you won't win over e-mail with some stranger. But if an assignment has a mistake even months after they give you a decent QI--you get blamed and deducted--this is in your contract so just know that. Clients also are unrealistic--yeah, if I was an orthopedic surgeon with your level of expertise, do you think I'd be doing this? If clients give you a good rating, that piece of work won't be factored into your quality score.

    Continue reading
  9. "Freelance Specialist Editor at Cactus Communications"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Freelance Specialist Editor in Bangalore
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Cactus Communications for more than a year

    Pros

    - Freedom to choose assignments - Complete work-from-home option - Responsive to feedback and complaints

    Cons

    - Lack of one-to-one correspondence between pay and number of working hours -Inconsistencies in performance rating

    Cactus Communications Response

    July 30, 2020Associate, Freelancer Engagement

    Thank you for your feedback. We are glad that you find the editing teams to be responsive. With regards to your concern about the quality index system, all our reviewers are given proper training and undergo several calibration exercises before they begin reviewing any work. While we are constantly working on improving our reviewing system and making it more transparent, if you’d like to discuss any particular ratings, please feel free to reach out to me at tanvi.devpura@cactusglobal.com and I will look into it. Best, Tanvi Devpura Associate, Freelancer Engagement

  10. Helpful (3)

    "Good experience ruined by QI system"

    3.0
    Former Freelancer - Freelance Editor in London, England

    I worked at Cactus Communications for less than a year

    Pros

    Interview and hiring process was quick and easy. They are flexible with getting you into work as soon as possible which is ideal for people who need something immediately Online resources are excellent. I can recommend CACTUS highly for people (like myself) who are just starting out editing and want to get some experience. Assignments are interesting and diverse. I enjoyed the editing work and the science was engaging. The elements of instruction you can provide clients with is also rewarding, and they seem genuinely grateful for assistance.

    Cons

    The QI system – This is a real shame as, for me, it soured what was overall a very good experience. Some reviewer comments (grammar, typos, use of certain words) are helpful in eliminating small errors and maintaining consistency. Unfortunately, they also judge a category dealing with how a sentence ‘sounds’ in English. This is highly subjective and leads to perfectly reasonable sentence constructions being criticised as ‘awkward’ and ‘non-native’. The concept of ‘I wouldn’t write it like this, therefore it is wrong’ seems to be the default attitude of some reviewers. The scale is brutally harsh – you only need a few of these arbitrary errors throughout a 20-30 page document to drop your score from 4 (the maximum) to the low 2’s. Consistency is a major issue – instead of the gradual improvement I was expecting, my scores ended up being all over the place. In some cases, I received a very low score (around 2) and then was informed the client rated the work as ‘outstanding’. Conversely, some edits where I was a bit rushed/didn’t feel it was my best work received top marks! Also hard not to take some of it personally when you have published many scientific papers yourself.

    Continue reading

    Cactus Communications Response

    July 23, 2020Head, Editorial Services

    Thanks very much for your detailed feedback. It's very helpful! I'm particularly glad to know that the onboarding process was smooth and the resources, helpful. We continue to try and improve this process so that editors have all the information they need, in an easy to consume format, right at the beginning. Our internal rating system is designed to be aligned with customer expectations. Most of the negative feedback we receive from customers is about language errors not being fixed, and not just the grammatical and typographical errors. That said, the system is NOT meant to penalize for stylistic changes, especially if the changes suggested are no better than the editor's version in meeting the customer's expectations. That said, we have received feedback on stylistic changes being flagged as errors, and we've already taken a few next steps to avoid this. We conduct regular audit and calibration sessions on providing feedback, particularly for newer reviewers, to ensure that personal preference does not impact the rating and that consistency is maintained among the reviewers. We've started to see an improvement in the feedback we're now receiving from editors. Despite these measures, if the editor disagrees with the feedback on any assignment, the editor should feel free to write to their points of contact who will re-assess the case. Thanks again for taking the time to share feedback. Best, Christine Miranda

Found 195 reviews