ChannelAdvisor Reviews

Pros

The ability to working and interact with some of the best minds in the e-commerce and digital marketing industries of Australia and globally on a daily basis. Opportunities to grow yourself in the industry are always available if you work hard, also the ability to travel both nationally and globally are quite frequent. Benefits package outside of salary includes top level health insurance, life assurance and share...

Cons

You often need to be self motivated to take advantages of the opportunities that arise.

Advice to Management

More detailed training could be provided in certain areas.

Pros

Flexible working hours, great place to learn about e-commerce, friendly folks all over the place across offices. Solid benefits.

Cons

Culturally frustrating: change is hard. Discussions often initiated on email. More people looped in with every reply, and thread dies a quiet death: no followup. Especially visible in HQ. This is not about one person, it happens consistently. Poor initiative, no sense of ownership/cooperation to get things done. There is a feeling of "not my office, not my team, I don't need to try too hard to help". There are the...

Advice to Management

Company values not being practiced, people are not owning it. KPIs have to be aligned to provide incentive. Or line managers have to push this mindset harder, on pitching in together to make things better.

Pros

health and insurance benefits make up for the very average pay

Cons

It is a solution that has success in the U.S and Europe but not here. Its way overpriced for what you get and the team in AU is bare bones. The team is a 5th of the size it once was which is an indication of the success it is having in this region. They employed a new MD to get the business back on track but it has deteriorated even more since he was put in the position. Ask how many customers they have in APAC, not...

Advice to Management

Rethink this AU operation

Pros

Some of the best people in the industry have been through this firm. It once was a great place to start your career in eCommerce or SaaS Fabulous health care benefits

Cons

Post IPO, the culture has deteriorated, you can see that by reading the reviews on here and the HR responses to same. While i appreciate that there was a need to turn the business to profit, cutting the culture to shreds and 'adjusting' the staffing levels was a poor methodology, now the company has a low internal knowledge base and a massive rift between line managers, the executive team and the front line staff. While...

Advice to Management

If you continue to surround yourselves with only those who agree with you, all you get is a happy executive and no innovative discussion If you think all talent resides or originates in NC, then you will continue to perceive the rest of the world as a version of the US. Realistically, I don't think this company can recover under the current regime, they have too much hubris to ever admit a failure of leadership or stewardship.

Pros

Platform is robust - easy for a strong sales professional to sell, once accustomed to market Recent investments & restructuring of Support & Launch teams has stabilised the company Free decaf tea & coffee Team attitude is present in the office as shown by regular team meetings and dishwashing rotations.

Cons

Soft leadership - lacks ability to push team, this has shown in sales & marketing results over the last 6-12 months Dark cloud hanging over the office, employees will often be silent for hours, arrive & depart as they please. Very unenthusiastic environment.

Advice to Management

Don't be afraid to push your teams, we take as much pride in our results as you.

Pros

People, a wide mix in many ways, some fantastic "brains" and experience Location Benefits The senior management rating below does not apply to the whole Australian management team, only one individual, most are doing the best they can (sales, launch, am, office)

Cons

Ineffective Australian MD Lack of Recognition from Australian MD Training needs to improve Lack of talk between departments that are managed from afar, the right hand often doesn't know what the left hand is doing, especially in relation to the Australian employees. Lack of communication from the US to Australia as a whole US not knowing enough about Australia and the Australian market, it is not a clone of the...

Advice to Management

Recognise those who are under the MD & have skills Spend some $$ on training Recognise Australia is a separate entity Talk to all staff, Pay realistic salaries based on Australian costs

Pros

Premium health insurance Occasional team bonding activities Nice warehouse office building Weekly meetings to keep everyone informed

Cons

No leadership but showmanship Passive aggressive management and frequent abusive language use in meetings Not a high performing team due to poor management and exhibit unfavourable conditions to retain talents The policies are stifling due to poor performance and the managers nitpick and micromanage "Clicky" groupies that needs diversity, youngblood who displays enthusiasm Sometimes a manager makes you a convenient...

Advice to Management

Sales managers, please work on delivering quality training and don't just get a sales engineer to deliver a bunch of technical functions which displays low relevance to the skills of polishing sales pitch Yes, success planning Engage work with workers on a one to one basis Consider employee exit procedure to avoid dissatisfying employees reviews on glassdoor Use politics to grease the wheels in order to drive...

Pros

Great benefits, top level health insurance, life insurance Good tea and coffee provided Great building Some fantastic people work there Up to date mobile on a good package

Cons

US Head Office makes too many US centric rulings without understanding local conditions/market Poor salaries, even given the side benefits Training needs to be improved

Advice to Management

Listen to the locals, we may actually know something Training, training, training