ChannelAdvisor Reviews

Updated 18 Jul 2020

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3.1
63%
Recommend to a Friend
56%
Approve of CEO
ChannelAdvisor CEO David Spitz
David Spitz
93 Ratings
Pros
  • "Great benefits, awesome team play, great boss(in 22 reviews)

  • "Great people that are not only smart, but care about the work(in 17 reviews)

Cons
  • "Inside Sales is a school for learning how to cheat and go behind people's backs to get ahead(in 9 reviews)

  • "No one really knows what they are doing(in 8 reviews)

More Pros and Cons
  1. "Great opportunities if you are willing to challenge yourself!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ChannelAdvisor full-time for more than 3 years

    Pros

    The ability to working and interact with some of the best minds in the e-commerce and digital marketing industries of Australia and globally on a daily basis. Opportunities to grow yourself in the industry are always available if you work hard, also the ability to travel both nationally and globally are quite frequent. Benefits package outside of salary includes top level health insurance, life assurance and share options. Also, casual attire in the office is always a pro along with free tea & coffee, subsidised snacks and a birthday cake almost every week :)

    Cons

    You often need to be self motivated to take advantages of the opportunities that arise.

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  2. Helpful (8)

    "Bad management and dwindling customer base"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ChannelAdvisor full-time for less than a year

    Pros

    Nice quite central office with good lunch choices

    Cons

    Bad management and unable to compete in the region. The MD is only concerned about himself and his profile. How he is still in this position is beyond me and the majority of the existing staff. His record in improving the business is non existent in fact it has been steadily going downhill since he has been there.

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    ChannelAdvisor Response

    February 28, 2019Chief Executive Officer

    Thank you for taking the time to leave feedback. I would like to correct a couple of incorrect points in your post -- Australia was our fastest growing region by year/year revenue growth in 2018, and grew its customer base at a double-digit rate from year-end 2017 to year-end 2018. We are very proud of what our team has accomplished in Australia including Simon’s leadership. I am sorry to hear your individual experience has not been positive -- I suggest you speak with your manager or Simon and decide if it makes sense to try to make it work or if it would be better to find a company that’s a better fit for you. Either way I hope you find what you are looking for, and thank you again for the feedback. David (CEO)


  3. "Good social environment, stagnant work culture"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ChannelAdvisor full-time for more than 3 years

    Pros

    Flexible working hours, great place to learn about e-commerce, friendly folks all over the place across offices. Solid benefits.

    Cons

    Culturally frustrating: change is hard. Discussions often initiated on email. More people looped in with every reply, and thread dies a quiet death: no followup. Especially visible in HQ. This is not about one person, it happens consistently. Poor initiative, no sense of ownership/cooperation to get things done. There is a feeling of "not my office, not my team, I don't need to try too hard to help". There are the usual challenges working across time zones. It is often hard to get help from one office to others, in terms of getting problems fixed.

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    ChannelAdvisor Response

    October 15, 2018Chief Executive Officer

    Thank you for taking the time to share your feedback, and thanks for the positive comments. As to some of your constructive feedback, I agree with some of it (especially the endless email part) -- driving more accountability into our teams as we grow is really important to me and a key area of focus as we build up our management team. I’m meeting with the worldwide management team on a regular basis now to make sure our values are clearly understood and practiced. Let me know if you ever want to discuss 1x1 -- I promise confidentiality. Thanks again! David (CEO)

  4. Helpful (10)

    "Bad management and very few customers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ChannelAdvisor full-time for less than a year

    Pros

    health and insurance benefits make up for the very average pay

    Cons

    It is a solution that has success in the U.S and Europe but not here. Its way overpriced for what you get and the team in AU is bare bones. The team is a 5th of the size it once was which is an indication of the success it is having in this region. They employed a new MD to get the business back on track but it has deteriorated even more since he was put in the position. Ask how many customers they have in APAC, not many. They hire staff and then let them go as next to no contracts are being signed. Competitors such as Neto and Intelligent Reach are getting the customers as they are cheaper and can provide a locally produced product.

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    ChannelAdvisor Response

    February 21, 2018Senior Corporate Recruiter

    We’re disappointed to hear that you didn’t have a positive experience working with ChannelAdvisor, but thank you for taking the time to provide valuable feedback. In a global marketplace, the competition is fierce. While we recognize our work is challenging as e-commerce rapidly evolves, we’re relentless in our efforts to react and adapt accordingly. The new leadership in the AU office has made incredible strides in improving the culture, the customer experience, and the business. We’re confident that we’re moving in the right direction and remain optimistic about ChannelAdvisor’s future in AU.

  5. Helpful (11)

    "Not what it once was!"

    1.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Sales in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ChannelAdvisor

    Pros

    Some of the best people in the industry have been through this firm. It once was a great place to start your career in eCommerce or SaaS Fabulous health care benefits

    Cons

    Post IPO, the culture has deteriorated, you can see that by reading the reviews on here and the HR responses to same. While i appreciate that there was a need to turn the business to profit, cutting the culture to shreds and 'adjusting' the staffing levels was a poor methodology, now the company has a low internal knowledge base and a massive rift between line managers, the executive team and the front line staff. While it is presented as a multi-national firm don't be misled! ALL significant decisions are made in NC and any dissent from elsewhere is ACTIVELY silenced. This is a regional US company that just happens to have off shore offices.

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    ChannelAdvisor Response

    June 23, 2016Senior Global Recruiter

    Thank you for your post. We have recognized the need for more engagement in Australia. As such, we're pleased to have recently hired a Managing Director in Australia. The Managing Director in Australia will provide more visibility to senior leadership. With increased collaboration in Australia, we expect the region to have the tools and resources needed to be as successful as possible. We encourage you to set up time with your manager to discuss your frustration. You may also reach out to your Human Resources Business Partner. We are glad you enjoy working with your colleagues and appreciate the benefits offered by ChannelAdvisor. We will consider your feedback and continually work to make improvements.

  6. Helpful (6)

    "Proceed with Caution."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at ChannelAdvisor full-time for less than a year

    Pros

    Platform is robust - easy for a strong sales professional to sell, once accustomed to market Recent investments & restructuring of Support & Launch teams has stabilised the company Free decaf tea & coffee Team attitude is present in the office as shown by regular team meetings and dishwashing rotations.

    Cons

    Soft leadership - lacks ability to push team, this has shown in sales & marketing results over the last 6-12 months Dark cloud hanging over the office, employees will often be silent for hours, arrive & depart as they please. Very unenthusiastic environment.

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  7. Helpful (1)

    "Great Techology - Good company with opportunity if you are willing to work hard."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales in Melbourne
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ChannelAdvisor

    Pros

    This is truly a company for people who want that international opportunity. You work hard, and you will be recognised for it. Great technologies. Good partnership with ecommerce cos. areound the world. This is not a company that will let you slide by on the bare minimum.... and then employees will end up writing negative comments about companies and management within the company, because they are frustrated. Previous negative comments on the reviews page should be taken with a grain of salt about the leadership and management of the office. Having seen the company grow from handful of employees to I think 30+ employees with two offices, in a short period of time - I can only say that the management team in country MUST be doing something right?

    Cons

    Low on salaary scale. Sometime the US office dictated the path for AU office too much. Needs autonomy.

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  8. Helpful (1)

    "Great Place, but could be better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ChannelAdvisor

    Pros

    People, a wide mix in many ways, some fantastic "brains" and experience Location Benefits The senior management rating below does not apply to the whole Australian management team, only one individual, most are doing the best they can (sales, launch, am, office)

    Cons

    Ineffective Australian MD Lack of Recognition from Australian MD Training needs to improve Lack of talk between departments that are managed from afar, the right hand often doesn't know what the left hand is doing, especially in relation to the Australian employees. Lack of communication from the US to Australia as a whole US not knowing enough about Australia and the Australian market, it is not a clone of the US, the UK or anywhere else US not recognising that Australian employees may know what they are talking about, lack of communication from US to Australia.

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  9. Helpful (6)

    "Toxic working environment due to poor leadership and dysfunctional management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Melbourne
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ChannelAdvisor full-time for more than a year

    Pros

    Premium health insurance Occasional team bonding activities Nice warehouse office building Weekly meetings to keep everyone informed

    Cons

    No leadership but showmanship Passive aggressive management and frequent abusive language use in meetings Not a high performing team due to poor management and exhibit unfavourable conditions to retain talents The policies are stifling due to poor performance and the managers nitpick and micromanage "Clicky" groupies that needs diversity, youngblood who displays enthusiasm Sometimes a manager makes you a convenient scapegoat for their own incompetence. Maybe it's another colleague who wants to boost their career by currying favor with managers, and you're today's target. - Fear and threat driven environment

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  10. Helpful (1)

    "Could do better"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ChannelAdvisor

    Pros

    Great benefits, top level health insurance, life insurance Good tea and coffee provided Great building Some fantastic people work there Up to date mobile on a good package

    Cons

    US Head Office makes too many US centric rulings without understanding local conditions/market Poor salaries, even given the side benefits Training needs to be improved

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Found 228 reviews