ChannelAdvisor Reviews

Pros

The ability to working and interact with some of the best minds in the e-commerce and digital marketing industries of Australia and globally on a daily basis. Opportunities to grow yourself in the industry are always available if you work hard, also the ability to travel both nationally and globally are quite frequent. Benefits package outside of salary includes top level health insurance, life assurance and share options. Also, casual attire in the office is always a pro along with free tea & coffee, subsidised snacks and a birthday cake almost every week :)

Cons

You often need to be self motivated to take advantages of the opportunities that arise.

Pros

Flexible working hours, great place to learn about e-commerce, friendly folks all over the place across offices. Solid benefits.

Cons

Culturally frustrating: change is hard. Discussions often initiated on email. More people looped in with every reply, and thread dies a quiet death: no followup. Especially visible in HQ. This is not about one person, it happens consistently. Poor initiative, no sense of ownership/cooperation to get things done. There is a feeling of "not my office, not my team, I don't need to try too hard to help". There are the usual challenges working across time zones. It is often hard to get help from one office to others, in terms of getting problems fixed.

Pros

health and insurance benefits make up for the very average pay

Cons

It is a solution that has success in the U.S and Europe but not here. Its way overpriced for what you get and the team in AU is bare bones. The team is a 5th of the size it once was which is an indication of the success it is having in this region. They employed a new MD to get the business back on track but it has deteriorated even more since he was put in the position. Ask how many customers they have in APAC, not many. They hire staff and then let them go as next to no contracts are being signed. Competitors such as Neto and Intelligent Reach are getting the customers as they are cheaper and can provide a locally produced product.

Pros

Some of the best people in the industry have been through this firm. It once was a great place to start your career in eCommerce or SaaS Fabulous health care benefits

Cons

Post IPO, the culture has deteriorated, you can see that by reading the reviews on here and the HR responses to same. While i appreciate that there was a need to turn the business to profit, cutting the culture to shreds and 'adjusting' the staffing levels was a poor methodology, now the company has a low internal knowledge base and a massive rift between line managers, the executive team and the front line staff. While it is presented as a multi-national firm don't be misled! ALL significant decisions are made in NC and any dissent from elsewhere is ACTIVELY silenced. This is a regional US company that just happens to have off shore offices.

Pros

Platform is robust - easy for a strong sales professional to sell, once accustomed to market Recent investments & restructuring of Support & Launch teams has stabilised the company Free decaf tea & coffee Team attitude is present in the office as shown by regular team meetings and dishwashing rotations.

Cons

Soft leadership - lacks ability to push team, this has shown in sales & marketing results over the last 6-12 months Dark cloud hanging over the office, employees will often be silent for hours, arrive & depart as they please. Very unenthusiastic environment.

Pros

People, a wide mix in many ways, some fantastic "brains" and experience Location Benefits The senior management rating below does not apply to the whole Australian management team, only one individual, most are doing the best they can (sales, launch, am, office)

Cons

Ineffective Australian MD Lack of Recognition from Australian MD Training needs to improve Lack of talk between departments that are managed from afar, the right hand often doesn't know what the left hand is doing, especially in relation to the Australian employees. Lack of communication from the US to Australia as a whole US not knowing enough about Australia and the Australian market, it is not a clone of the US, the UK or anywhere else US not recognising that Australian employees may know what they are talking about, lack of communication from US to Australia.

Pros

Premium health insurance Occasional team bonding activities Nice warehouse office building Weekly meetings to keep everyone informed

Cons

No leadership but showmanship Passive aggressive management and frequent abusive language use in meetings Not a high performing team due to poor management and exhibit unfavourable conditions to retain talents The policies are stifling due to poor performance and the managers nitpick and micromanage "Clicky" groupies that needs diversity, youngblood who displays enthusiasm Sometimes a manager makes you a convenient scapegoat for their own incompetence. Maybe it's another colleague who wants to boost their career by currying favor with managers, and you're today's target. - Fear and threat driven environment

Pros

Great benefits, top level health insurance, life insurance Good tea and coffee provided Great building Some fantastic people work there Up to date mobile on a good package

Cons

US Head Office makes too many US centric rulings without understanding local conditions/market Poor salaries, even given the side benefits Training needs to be improved