Charles Schwab "upper management" Reviews | Glassdoor.com.au

Charles Schwab Employee Reviews about "upper management"

Updated Oct 11, 2019

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Found 2267 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
87%
Approve of CEO
Charles Schwab CEO Walt Bettinger II
Walt Bettinger II
1,320 Ratings
Pros
Cons
  • "Dealing with call center clients can be very challenging(in 117 reviews)

  • "leadership and upper management for great Schwab (not immediate managers) weren't transparent(in 48 reviews)

More Pros and Cons

Reviews about "upper management"

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  1. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Charles Schwab full-time for more than a year

    Pros

    Great culture, everyone wants to see you succeed.

    Cons

    leadership and upper management for great Schwab (not immediate managers) weren't transparent. Leadership did not communicate effectively.

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    Charles Schwab2019-10-02
  2. "Great company and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Instructional Designer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time for more than 5 years

    Pros

    Tons of opportunity for learning new skills and getting outside training. Great culture and great people to work with.

    Cons

    Disconnect with upper management. Too many reorgs. Management very inconsistent.

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    Charles Schwab2018-10-17
  3. Helpful (12)

    "The Corporate Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Charles Schwab full-time for more than 3 years

    Pros

    Some stability. Location nice. Cafe pretty good

    Cons

    When hired I was told many great things that turned out to be false. Opinions are not really valued and this is not an innovative company. It’s a slow moving corporate behemoth requiring frequent meetings and upper management input to get anything done. There’s no career growth

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    Charles Schwab2018-09-18
  4. Helpful (14)

    "Not competitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time for more than 3 years

    Pros

    The client focus Core values and community involvement

    Cons

    Limited growth opportunities even for exceeds performers External talent sought before internal OFFICE POLITICS Poor upper management Technology is out of date and internal systems are archaic

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    Charles Schwab2018-04-22
  5. Helpful (16)

    "Sad that a great service oriented company by brand does horrible service to it's employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Advisor in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Charles Schwab full-time for more than 5 years

    Pros

    Smart people, lot's of good talking points, Chairmans end of year recognition is great.

    Cons

    Pay, technology, abuse of trust by upper management, not enough advancement potential, you have to "eat crap" of clients all day, everyday AND your manger will throw you under the bus after you do.

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    Charles Schwab2018-01-23
  6. Helpful (9)

    "Horrible workplace for Financial Consultants"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charles Schwab full-time

    Pros

    You get a paycheck if you are lucky and drink the kool aid

    Cons

    Upper management is greedy and clueless

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    Charles Schwab2017-12-21
  7. Helpful (6)

    "DB Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Charles Schwab full-time for less than a year

    Pros

    1- Able to dress business casual 2- Some departments do offer work-life balance 3- 1 month sabbatical after 5 years

    Cons

    1- No direction or consistent management style. For a small group (within a primarily 401k company), there is little understanding of the product. The department has had two managers (and trying to get a third now) in the past two years. 2- Upper management not interested in what happens to department personnel, nor direction of department as long as tasks get completed. 3-Department treated poorly by other departments, not acknowledged in any real way during annual "roadshow', or recognized for merits (managment gives rewards based upon what they think department should get vs. checking in with what personnel may actually want). 4- Department is very "click-ish", and management does not treat everyone (within same job grade or title)the same (i.e. job tasks, communication, etc.) 5- Austin-based upper manager has little understanding of product and work flow, and implements goals in a unrealistic manner. 6- No work-life balance due to the way the personnel and work flow are set up. you wil definitely end up working OT, or you will be told you do not work quickly enough based upon ridiculous/unreliable measurement tools and data.

    Charles Schwab2017-12-18
  8. Helpful (27)

    "Financial Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Financial Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Charles Schwab full-time for more than 8 years

    Pros

    Used to be a great place to work and maybe it will be again. Nice pens in the branch. The people in the branch want to care about clients.

    Cons

    Upper management care very little about current clients. Miss management from the very top down. If Chuck only knew nothing is “from the client’s eyes” anymore he would be very upset. UOP is a joke! The structure for FCs is broken. They don’t want you to care about current advised clients (clients paying a fee for management) and want you to focus on the next conversion into advice. The compensation is a joke. Constantly pulling dollars from you via a claw back on assets leaving whether you brought them in or not. The client has had assets here for 20 years and if they are assigned to you and the client spends down their retirement dollars to live well then you have to pay the firm back and won’t get paid on any new assets you bring in until you do. Advised dollars are the same way for up to 2 yrs in the solution. Upper management mismanaged every thing when it comes to finances. They probably can’t balance their own checkbook but are in control of a trillion dollar company. So much micro-managing of our time we don’t have any time left for current clients. Only time we have is to try and bring in new assets and check boxes for their spreadsheets. Not enough time nor incentive for us to care about existing clients. Our comp drives us not to care. I have ZERO confidence in management. The stock price is up and that’s all that’s important. CPS (Client Promoter Score/satisfaction) will plummet in time. Don’t think they care just as long as they promote something different through advertising then how things actually are, get them in and move on to the next client. Drive that AUM men and women. Don’t spend too much time on them (clients). Only way you should work in the branch is if you are desperate. Upper management made disastrous financial decisions and take it out on the only client facing employees they have. Not smart. I say all of this and we still had record earnings but that’s not the whole story. Management made major errors with the rollout of SIP and SIA but blame the FCs not themselves. Such a shame, used to be a great place. Cash sweep? If you are client ask your FC about that. Taking money from clients because of management inadequacies. Great job out here in San Fran. Stock price, stock price, stock price. Sharpening up Resume as you read this.

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    Charles Schwab2017-12-11
  9. Helpful (7)

    "Sr. Administator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Administrator in El Paso, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charles Schwab full-time for more than a year

    Pros

    That you get paid and hourly and maybe an annual bonus.

    Cons

    Plenty. First of all this operations center is what happened when the company tried to save money from the Phoenix Center. They basically created other job titles that paid way below what other people with the same position but different job title did in Phoenix. They don't want to admit that they are a call center but they are. Even their phone system says it. Management doesn't know how to mange employees metrics because they have never worked in a call center environment. Also the only way to move up in this company is to wear a mini skirt and flirt your way to the top. You dont see that many males in the associate section as compared to females but there are plenty of males in management. Horrible CALL CENTER Place to work at. Pay is roughly at $11-$12 per hour although at 12 your at the high end. Also HR policies are a joke. Not very clear on what the policies are and are up for interpretation from upper management who is constantly changing in regards to what a certain policy means. Basically if they like you and you kiss up they wont fire you. But if you do your job and start to question management then they will fire you.

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    Charles Schwab2017-10-12
  10. Helpful (13)

    "Master Manipulators"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Specialist in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charles Schwab full-time for more than 3 years

    Pros

    -Loved the team members, if only management would do the same.

    Cons

    WARNING-You will be taken advantage of, and worked to death. The company is using its employees to run a bare bones operation. They refuse to hire more people and expect the employees to work themselves to death. Don't be persuaded by the talk of "great exposure to upper management" as these were nothing but empty promises to keep the work horses going as long as possible. The bank burns through employees with no regard for them as human beings, and cares only about the bottom line on labor figures. This creates an unnecessarily stressful environment, and horrible client experience. The gains from this skeleton crew approach to staffing will never be passed on to the employees, and long term could be the source of some serious regulatory issues with the Bank.

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    Charles Schwab2017-08-25
Found 2267 reviews