Citizens Bank Reviews in Boston, MA | Glassdoor.com.au

Citizens Bank Boston Reviews

Updated 7 July 2017
147 reviews

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Boston, MA, US Area (US)

3.1
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
58 Ratings

147 Employee Reviews

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Pros
Cons
  • Working at an instore location makes for a challenging work life balance (in 63 reviews)

  • The sales goals continue to go up every quarter making it harder to bonus (in 91 reviews)

More Pros and Cons

  1. Helpful (1)

    "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Norwell, MA (US)
    Current Employee - Relationship Banker in Norwell, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Incentives, pay, benefits, colleagues, work/life balance, career opportunities.

    Cons

    Training/coaching, in-store hours are different and if you are placed in an in store location your are required to be a teller.

    Advice to Management

    The training program needs to be looked at a little closer. Giving new hires a book and then having them open accounts in the training classes does not help them when it comes to working the branch. Business accounts and lending can be difficult to open with all the required documents that the customer needs. More role plays that actually go through the entire process with characters that are not the students in the class, but rather other colleagues might be more beneficial.


  2. "Treasury Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Treasury Analyst in Boston, MA (US)
    Current Employee - Senior Treasury Analyst in Boston, MA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    Hours are not long...no late nights or weekends.

    Cons

    The CFG Treasury group is very male dominated with no diversity and no appetite to promote women.


  3. "Great Place to Learn Banking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Boston, MA (US)
    Former Employee - Bank Teller in Boston, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    1. On the job training.
    2. Good team atmosphere throughout community.
    3. Good place if you wan to start a career in banking.

    Cons

    1. My branch often felt like putting it was putting out fires.
    2. A lot of new people and lack of accountability.
    3. Archaic software.

    Advice to Management

    I loved working here, but really believe that there should be more of a focus on common practices that all branches must follow within the structure of the bank, instead of being so retail focused.

    My Theory Is:
    If you inspire within the branch, and within the team environment (especially with new people): the vision, mission, and practicals within every employees; then selling products will come naturally to everybody. This would result in a shared mission and common values to be anchored in, even during the tough times!


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  5. "What A Great Experience..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Finance Advisor in Dedham, MA (US)
    Former Employee - Education Finance Advisor in Dedham, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time

    Pros

    Amazing people who encourage the success of others day in and day out

    Cons

    None whatsoever. Wish I could go back in time towhee I had the privilege of being a citizens employee.

    Advice to Management

    Keep doing what your doing, because it's clearly working


  6. "Not to bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Boston, MA (US)
    Current Employee - Personal Universal Banker in Boston, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Fun and friendly environment. There is a lot of coaching available if needs.

    Cons

    Can be stressful at times with the quarterly goals.

    Advice to Management

    Pay attention to those who stand out or another company will!


  7. Helpful (5)

    "Misleading from the word "Go""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker in Boston, MA (US)
    Former Employee - Relationship Banker in Boston, MA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    -Great hours
    -Solid benefits
    -Not hard work
    -Fantastic work/life balance
    -Pay is alright

    Cons

    -Management will lead you on with advancement
    -Anonymous HR tickets will not be investigated to the fullest extent
    -Blind leading the blind with management in some branches
    -Better pay in different banks
    -Better hours in different banks

    Advice to Management

    Invest more thoroughly in your people. You have a great workforce that can be built up, molded, and put to work in so many different roles. Stop stifling employees in positions that aren't right for them. I've seen too many colleagues miserable in their current role

    Citizens Bank Response

    31 May 2017 – Senior Employer Brand Marketing Consultant

    We appreciate that you have taken the time to share this feedback with us. I want to assure you that all concerns raised are investigated to the fullest extent possible. When complaints are... More


  8. Helpful (6)

    "They'll make you think it's the best job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Portsmouth, NH (US)
    Current Employee - Universal Banker in Portsmouth, NH (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time

    Pros

    Decent benefits and pto, if only you didn't have to waste it every time you or your children get sick.

    Cons

    In store branch hours are long, they'll lie and tell you you won't have to work longer than 8 hours a day but you will. Anyone hired before you has seniority and you're basically just the underdog that's there to cover all their pto they'll take at the worst times but if you try to take yours when it's inconvenient, you won't get it. Some will treat you badly and management will just look the other way. They'll tell you they'll work with you to make sure you have a great work/life balance. Sure, as long as you always put work first. Also training needs a reboot big time. Some of the facilitators have no clue what they're even teaching and will teach you something different and wrong daily. And last but not least, the pay isn't very good compared to competition.

    Advice to Management

    Above management... Above regional? Reevaluate who you let become management. Some of them are so cruel and unprofessional.


  9. "Vice President, Compliance Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President, Compliance Officer in Dedham, MA (US)
    Current Employee - Vice President, Compliance Officer in Dedham, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    The office is small and the people are very engaging.

    Cons

    Technology is not as current as my last place of employment and it takes a bit too long to get access to systems.


  10. Helpful (1)

    "Analyst VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Boston, MA (US)
    Current Employee - Vice President in Boston, MA (US)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    9-5 working hours in practice. You can Work from home on occasion. My boss is pretty fun to work for.

    Cons

    IT is the worst in any firm I've ever worked in. There is also no orientation program, so it's you're pretty much on your own from day one. Bonuses are not given to anyone the first year, regardless of when you start (e.g. if you start in January, your first bonus will be awarded after 27 months).

    Advice to Management

    Invest in IT, more than the current level. A lot more.


  11. Helpful (1)

    "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Boston, MA (US)
    Former Employee - Executive Assistant in Boston, MA (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Salary and benefits were good

    Cons

    The culture was "stuffy" and there were not a lot of opportunities to work as a team.


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