Co-op Customer Service Advisor Reviews | Glassdoor.com.au

Co-op Customer Service Advisor Reviews

Updated 18 Aug 2018

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Found 7 reviews

1.4
StarStarStarStarStar
Rating TrendsRating Trends
10%
Recommend to a Friend
100%
Approve of CEO
Co-op CEO Steve Murrells
Steve Murrells
1 Ratings
  1. "Not Impressed"

    StarStarStarStarStar
      Current Employee - Customer Service Advisor in Skelmersdale, England
      Doesn't Recommend

      I have been working at Co-op full-time for less than a year

      Pros

      Training is very good in the classroom Good team members and made good friends

      Cons

      Salary poor Not enough phone training Coaching is conflicting Expected to take calls not knowing what you are doing. Systems aren’t good enough

      Advice to Management

      Really don’t know what to say here as it would fall on deaf ears

      Co-op2018-08-18
    • "Co-op Insurance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Advisor in Manchester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Co-op full-time for more than a year

      Pros

      Nice, vibrant environment. Co-op has a high standard of ethics for all stakeholders and he working environment reflected that

      Cons

      Career progression opportunities to work in a different department didn't really exist.

      Advice to Management

      Put more emphasis on career development for your employees, e.g. a graduated in accounting and finance, a chance to work within the finance team

      Co-op2017-08-17

      Co-op Response

      August 20, 2017

      Hi there, thanks for the feedback, we'll make sure this is fed back. Thanks, ^Scott

    • "Good employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Advisor in Manchester City Centre, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Co-op full-time for less than a year

      Pros

      I am a customer service advisor for motor insurance. When you begin you get 5 weeks of training including 3 weeks in a class room and then 2 weeks on a supervised team so you can easily get help. It really prepares you for the job and doesn't throw you in at the deep end.

      Cons

      There are a lot of tests

      Co-op2016-12-13

      Co-op Response

      December 23, 2016Social Media Content Planning Manager

      Thankyou for your comment and feedback. It's great to hear that you feel like you were given ample training to jump into your job. I hope you continue to enjoy your job and take part in future training. ^Catherine

    • "Customer advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Advisor in Manchester, England
      Recommends
      Neutral Outlook

      I worked at Co-op full-time for more than 10 years

      Pros

      Working with public. Empathy with customers. Learning all the time.

      Cons

      Shift working Travelling time Food in restaurant

      Advice to Management

      More empathy with staff.

      Co-op2016-09-09

      Co-op Response

      September 28, 2016Social Media Community Manager

      Thanks for getting in touch. Was it your commute into work that you found difficult? Thanks, ^Sophie

    • Helpful (3)

      "If you want to know what micromanagement is then work here"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Advisor in Manchester, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Co-op

      Pros

      City centre location, casual office, leaving the company.

      Cons

      The office is ugly and obviously hasn't been redecorated in 30 years with dirty flee ridden carpets, ripped up chairs and cramped working space, Awful management with no people skills, you will be treated like a child in school.

      Advice to Management

      Loosen up a bit work can be fun and engaging you know. Redecorate. Treat your staff with dignity and respect.

      Co-op2015-12-16
    • Helpful (3)

      "Don't Work Here"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Advisor in Manchester City Centre, England
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Co-op full-time

      Pros

      I made good friends and enjoyed working as part of a large team. My team manager was the only decent one there.

      Cons

      Staff are treated appallingly. You are given very little training and then thrown in the deep end. There were only training systems for the simplest procedures - the more complicated and difficult ones you had to learn for the first time with a customer on the other line. Senior management had a very clear "three strikes and you're out" policy - three "breaches" (for example, not reading a script) and you were sacked,...

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      Advice to Management

      Make your staff feel valued. If you invested time and money in better training and systems, staff would do their job better. Also stop declaring yourselves as an ethical company whilst treating customers terribly.

      Co-op2015-06-02
    • Helpful (3)

      "Aweful"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Advisor in Dorchester, South West England, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Co-op part-time for more than a year

      Pros

      No reasons bar the money & even that isn't very good.

      Cons

      No prospects, no respect & no pride in job.

      Advice to Management

      Be friendlier, less vindictive, more considerate, listen to colleagues views without being abrupt about it & less like a war camp.

      Co-op2014-03-07
    Found 7 reviews