Co-op Reviews | Glassdoor.com.au

Co-op Reviews

Updated 16 Aug 2019

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Found 855 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
71%
Approve of CEO
Co-op CEO Steve Murrells
Steve Murrells
172 Ratings
Pros
  • "good pay and not much pressure from work force(in 52 reviews)

  • "Nice customers and staff discount(in 30 reviews)

Cons
More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Optimization Delivery Consultant in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Co-op full-time for more than 5 years

    Pros

    Great people and place to work

    Cons

    Big organisation, ability to manage change is slow

    Co-op2019-08-16
  2. "Challenging but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Store Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Co-op full-time for more than 10 years

    Pros

    Career progression up to Store Manager Level, further than that becomes challenging due to lack of opportunities if you're not located in the Manchester area. Salary can be good if you're coming in from an external retailer. The CEO leadership cannot be faulted.

    Cons

    Like all retailers the hours in store are getting tighter. Can feel less and less like a manager nowadays as you'll be shop floor filling at least 90% of the time. Some struggle to manage a team in that environment.

    Advice to Management

    Although we understand the requirement to strip hours from the business some of the "efficiencies" introduced to counter act this are more time consuming than before. Listen to the team on the front line more.

    Co-op2019-08-14

    Co-op Response

    August 16, 2019

    Thanks very much for your review. We are always looking to make lives easier for our store colleagues and all of your comments are being fed back to the business. We hope that the new apps and technology we have introduced in-store will help to give time back to our colleagues.

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Team Member in Malvern, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Co-op part-time for more than a year

    Pros

    Friendly people, Communication within the company is pretty good, Flexible hours, Good team

    Cons

    It is retail so avoid if you don't like customers or working unsociable hours (weekends).

    Co-op2019-08-14

    Co-op Response

    August 16, 2019

    Thanks for your review. It's great to hear that you enjoy working with the team.

  4. "It could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CTM in Caerphilly, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Co-op full-time for more than 3 years

    Pros

    The work is pretty easy, and I've been fortunate enough to meet some amazing people along the way. There's also 10% discount which is nice. The training process was great too.

    Cons

    The company being too stingy to provide security. They recently brought out an app called 'Pay In Aisle', which has escalated thefts, despite our protest. It created an unsafe environment, and I have been threatened a multitude of times. Also, there's a lot of gossiping. This is in every Co Op. It's a very childish environment at times. The management have favourites and show it. If you make a mistake, management will...

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    Advice to Management

    If you're going to bring out new apps that will potentially disrupt the safety of your staff, then provide security at the very least. It's a very dangerous environment and thieves know it's easy to take advantage of due to there being no security. All we have is a ridiculous tannoy system where someone miles away will tell them to leave! It's useless!! Pay your staff the wages they deserve, for all the hard work they...

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    Co-op2019-08-13

    Co-op Response

    August 16, 2019

    Thanks very much for your review. We are really sorry to hear about your experience with Pay in Aisle and this is not typical of our other stores. We will make sure we feed this back to the relevant department. Colleague safety is so important to us. Our safer colleagues, safer communities ...

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  5. "Information"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Stockport, England
    Recommends
    Positive Outlook

    I worked at Co-op part-time for more than 10 years

    Pros

    Well trained. Six weeks holiday

    Cons

    Full support of managers and colleagues work as a yeam

    Advice to Management

    None

    Co-op2019-08-12

    Co-op Response

    August 16, 2019

    Thanks for your review, we're really glad to hear that you enjoyed your time with us.

  6. "Best of the warehouses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Warehouse Operator in West Thurrock, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Co-op full-time for more than 3 years

    Pros

    Many overtime, excellent pay rate

    Cons

    Increased pick rate per day is not logical

    Advice to Management

    Reduce pick rate by 10% and you'll still have 10% more compared to 2017

    Co-op2019-08-12

    Co-op Response

    August 16, 2019

    Thanks very much for your feedback, we are glad you enjoyed your time with us.

  7. "Comms role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Communications Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Co-op full-time for less than a year

    Pros

    Great culture Values Benefits - store discounts

    Cons

    Slow pace of change Quality of senior management

    Co-op2019-08-12

    Co-op Response

    August 16, 2019

    Thanks very much for your review, we appreciate your feedback.

  8. "Work life balance good benefits and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Co-op full-time for more than 3 years

    Pros

    A great place to work, making a difference to local communities. Flex time and good varied benefits. Understanding and approachable managers

    Cons

    None really it is a great place to work

    Co-op2019-08-06

    Co-op Response

    August 16, 2019

    Thanks for your lovely feedback!

  9. "Pretty good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Team Member 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Co-op part-time for more than a year

    Pros

    I really enjoyed my time working for the Co-Op, I worked in one of the Food stores and got along with the majority of my colleagues. I enjoyed the job as I only worked there part time and didn't have too many responsibilities as such.

    Cons

    New staff aren't really trained satisfactorily in Food stores, particularly the one I worked in, as some staff who had been working for months had little to no training on checkouts, something which all staff are required to do at busy times. The management in store are OK, but their responsibilities don't seem to be fairly distributed with some appearing to do far more work than others. The staffing levels are very low...

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    Co-op2019-08-06

    Co-op Response

    August 9, 2019

    Thanks very much for your review. It's lovely to hear that you really enjoyed your time with us and had great relationships with the team. We are always striving to improve life for our store colleagues, this has included the introduction of an app which helps us to better manage ...

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  10. "Coop"

    StarStarStarStarStar
    Current Employee - Senior Finance Analyst 

    I have been working at Co-op full-time

    Pros

    Good opportunities and ways to develop

    Cons

    Low pay compared to the market

    Co-op2019-08-05

    Co-op Response

    August 9, 2019

    Thanks for your review - we appreciate your feedback.

Found 855 reviews