Commonwealth Bank of Australia Reviews

Pros

Love every part of it, manager is engaging and checks in on me

Cons

nothing at all. they have improved since i was last there. go CBA

Pros

Job security and uniforms provided

Cons

Branch manager was investigated for bullying NUMEROUS times and subsequently, a lot of excellent staff members quit in the space of 12 months all because CBA chose to side with the branch manager. Expectations of CBS's in the branch are absolutely unattainable. It's completely impossible to get all work completed by the end of your shift. Someone is always angry at you - whether it be a disgruntled customer or someone in management. Although there is a Rewards & Recognition scheme in place, it's barely used because everyone is too busy to use it. Computers and electronic signature pads constantly broke down which increased employee stress levels and customer's annoyance. God forbid you have a 10 second social conversation with a colleague otherwise you'll be separated like little kids in primary school. Also constantly left out of team meetings as they're run an hour before the doors open and half the staff haven't even arrived yet. They say its not a Sales role but you still have ridiculous KPI's to meet (ie: insurance quotes, financial health checks, home loan referrals). The CBA branch has been the most unhappiest place I have ever worked in over 25+ years of my working life.

Pros

Genuinely believe happy staff equal better performance and demonstrate it. The benefits and exclusive discounts are enough bonuses but they even have bonuses around customer satisfaction rather than brutal and stressful monetary numeric KPI's and minimum thresholds, and your obviously compensated fairly to begin with. The managers will work with you to improve and see where to grow within the company, but remember they want you there long term, I dont know many people aside from me that didn't end up changing their future plans for a full time career in commbank.

Cons

This is a double edged sword at times as they can over do the care to the realm of feeling fake and patronising though I never doubted the good intentions. The bank has an extremely effective work force team that run the place like clockwork without the feeling of being micromanaged or aware of the fact that you are just a cog in the massive massive machine that is the largest bank in the southern hemisphere. This is a good thing, and its only a personal gripe that doesn't stop me from recommending it to most people, especially if you need a job.

Pros

Good team, great facilities to work in, lots of development opportunities and opportunities to grow. Good employment benefits/leave options. Hard work gets recognised.

Cons

Lots of red tape and internal politics. Slow to get things done. No pragmatism when it comes to risk. Wfh support sub-par. Need crisis incidents or to raise risks to get funding to do anything. Onboarding process non-existant.

Pros

It's a big place that has a lot of flexibility. The current CEO is a very switched on bloke and has taken the bank far in to the future than that old Kiwi. WFH is a key attribute and the people and culture is great. If something isn't right it gets called out and dealt with asap, where friends with other banks are riddled with senior managers thinking they can speak with women as if they own them. Well done CBA, good job on having a great speak up culture, i don't feel like I have to risk my job by reprimanding senior leaders for interesting/dirty behaviour like other work places I've been.

Cons

They pay is the only down fall for me at the moment, it's on par with some other banks but is not the highest which makes you think is it better to get paid less and be happy or paid more and no happy. Be happy I say, but some more money is always nice as well.

Pros

Superficially appears to be a good place to work and is attractive if you have a young family. Overall CBA is very supportive in terms of flexibility, providing carers and generous parental leave entitlements.

Cons

Total deadend career environment, very hard to shift into other roles or promotion once you've started. Global Markets has a toxic culture and morale is the pits, otherwise if they’re offering you a great role go for it!