Concentrix Reviews | Glassdoor.com.au

Concentrix Reviews

Updated 17 December 2018
2,320 reviews

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3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Concentrix President Chris Caldwell
Chris Caldwell
1,008 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is the measure issue" (in 44 reviews)

  • "Strict schedules and lack of communication from management" (in 22 reviews)

More Pros and Cons

  1. Featured Review

    "Growth, support, culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Team Leader in Brisbane
    Current Employee - Assistant Team Leader in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Concentrix full-time (More than a year)

    Pros

    I entered Concentrix at an agent level as a sales representative. I've been there for one year and have already progressed to a Team Leader position. There's such great support from the management teams and such a great culture on the production floor.

    Cons

    Some clients are better to work with than others, but as long as you're willing to work hard, movement within the company is encouraged.

    Advice to Management

    Keep up the great work!


  2. "HR Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Concentrix full-time

    Pros

    the people I worked with are nice

    Cons

    there tends to be favoritism

  3. Helpful (1)

    "Cons Outweigh Pros"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Advisor in Brisbane
    Former Employee - Technical Support Advisor in Brisbane
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Concentrix full-time (Less than a year)

    Pros

    -Great workmates
    -Near Public Transport
    -Good job for someone looking for call centre experience

    Cons

    -Pay is really low compared to other call centre jobs
    -Management does not care about your opinions at all. All they care about is stats
    -Management does not seem to care too much about mental health.
    -High staff turnover
    -Unsanitary workspace - they don't seem to clean office equipment unless someone complains
    -Computer is slow and buggy
    -high stress + low wage = not worth it
    -Company does not invest in staff at all. No upgrades in equipment, really low bonuses.

    Advice to Management

    Get your act together. Listen to your staff. Invest on your staff.


  4. "Work or cut my arm off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Concentrix full-time

    Pros

    Friends long lunch and flexible sick days

    Cons

    What isn’t a con I’d rather blow a gnome than work here again


  5. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Concentrix full-time

    Pros

    None horrible place to work at

    Cons

    Everything . Would.not recommend to anyone

    Advice to Management

    Get your act together


  6. "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Concentrix full-time (More than 3 years)

    Pros

    Good location in CBD. Global company. Great people to work with in Brisbane. Supportive lower and middle management. Slightly above award rates.

    Cons

    Terrible culture. Some opportunity for career advancement but not salary advancement. Company making a loss, performance based pay only applies to a tiny minority. Some positions being moved offshore to save money.

    Advice to Management

    Live the values.


  7. Helpful (2)

    "Average workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Advisor in Brisbane
    Current Employee - Senior Technical Support Advisor in Brisbane
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Concentrix full-time (More than a year)

    Pros

    - Great Support and training
    - People
    - Clean working environment

    Cons

    - Payrate below industry standard
    - Worklife balance isn't great with changing schedules
    - Work can become repetitive

    Advice to Management

    - Work on raising pay especially for those who've been working here for an extended period of time. This will allow you to better retain staff.

  8. "Technical Support rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Concentrix full-time

    Pros

    good facilities because the building is new

    Cons

    Don't fall with there offer,everything is subject to change . I did wait for my 6 mos to check how much will be my monthly rate suddenly it did change after 3 mos. from 4500 it goes down to 1650.

    Advice to Management

    NA


  9. "Battery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Concentrix full-time

    Pros

    Good people to work with. It's a job.

    Cons

    Terrible pay. Battery farm attitude toward staff. Everyone's expendable. Opportunities are limited and the increase to may minimal compared with the higher expectations of higher positions.

    Advice to Management

    Pay competitively. Treat staff with respect.


  10. Helpful (1)

    "Worst company do not deserve even a single star"

    StarStarStarStarStar
    Former Employee - Management Assistant
    Former Employee - Management Assistant
    Doesn't Recommend

    I worked at Concentrix full-time (More than a year)

    Pros

    There are absolutely no pros to working at this company.

    Cons

    Worst area managers, don't care about employees who are working through them. current Managers are not people manager, they don't care about their employees, no matter how hardworking their employees are even they go home the following day they still have escalations and being treated like animals by their managers. NO OT PAYS. NO RECOGNITION and RECOMMENDATION. They hire by their guts not by the applicants skills and capabilities. If they have team buildings the food is not enough for employees. Managers grow from the company and does not have experience outside the company they lack skills that should be gained outside the company. Compensation is lowest from the Market.

    Advice to Management

    Please layoff all the poor middle management people and recruit from good company