Contiki Reviews | Glassdoor.com.au

Contiki Reviews

Updated 6 November 2018
32 reviews

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3.6
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Casper Urhammer
13 Ratings

32 Employee Reviews

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  1. "Fun Youth Like Minded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Contiki full-time (Less than a year)

    Pros

    Great company culture, supportive management team

    Cons

    Limited positions available within Australia means progression is more difficult


  2. "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reserevations Agent in Sydney
    Former Employee - Reserevations Agent in Sydney
    Doesn't Recommend
    No opinion of CEO

    I worked at Contiki full-time (Less than a year)

    Pros

    Friendships with coworkers, one free lunch and after work drinks per month.

    Cons

    Cliques within management team, low pay, lack of career development, micromanaging style of leadership

    Advice to Management

    Treat your low level employees well and be careful not to make them feel like outsiders, if you focus on your favourites then you will lose the respect from the rest of your team

  3. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Melbourne
    Current Employee - Sales Manager in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Contiki full-time (More than a year)

    Pros

    Contiki has been a brilliant career move and has opened up so many opportunities for me to grow within my role and continue to add to my skill set. The leadership team are supportive and always willing to listen to any ideas you have.

    Cons

    There may be times when you have to work the occasional weekend but you are rewarded for the time worked.

    Advice to Management

    Continue your support with internal promotions and progression.


  4. "The brand vs shared services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support in Bondi
    Former Employee - Support in Bondi
    Approves of CEO

    I worked at Contiki full-time (More than a year)

    Pros

    Love the brand, the values & improvements made in 2015 to the company culture. Sales & marketing are better at communicating with other departments. The leadership team are great.

    Cons

    The shared services team members have gotten much better at communicating, however the person in charge is not a good leader and manages through manipulating and bullying.

    Advice to Management

    Carefully evaluate your shared services GM


  5. "Reservations, Sydney, Bondi Junction Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Sales Agent in Sydney
    Former Employee - Reservations Sales Agent in Sydney
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun, drinks on Friday, free lunches

    Cons

    Low pay, Low discounts on tours.
    No career progression, Management does not really care about your career. Lots of people apply so you feel you can be replaced easily.

    Advice to Management

    Actually care about career progression and staff members, dont just throw free food and drinks at staff to keep them happy


  6. Helpful (1)

    "Great opportunities to grow and develop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bondi
    Current Employee - Anonymous Employee in Bondi
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Contiki (More than 3 years)

    Pros

    Great career opportunities, great team culture, great leadership from the top (Dave Hosking, Casper Urhammer and Katrina Barry) all the way down, great events and the most fun in a job I have ever had

    Cons

    Pay is well below average even for the travel industry

    Advice to Management

    Keep doing what you are doing but sort out the salary and bonuses


  7. Helpful (1)

    "Worst company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Sales Agent in Bondi
    Former Employee - Reservations Sales Agent in Bondi
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Contiki full-time (More than a year)

    Pros

    Great team of people to work with. You get free lunch once a month, and they have Friday night drinks once a month in the office.

    Cons

    The pay is so low and there isn't much room for training and development to further your career on increase pay. Management don't care about their employees. They are disposable to them. Contiki is such a big name brand, they know if you not happy and you leave, there will be someone waiting to take your place.
    Also trying to take your annual leave is impossible. They won't let you take it when you need or want it and make you take it when it suits them.

    Advice to Management

    Take care of your employees. Because there is such a high turnover of employees the service levels to travel agents is poor because there are constantly new people who don't know what they are doing.

  8. Helpful (18)

    "Don't do it. Beware of Contiki: the not-so-fun place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Travel the world, meet (some) cool people

    Cons

    Horrible treatment, no support, stressed environment. Once you make it through the ridiculous training which includes no sleep, unsafe practices, yelling and even being spat on, you get to become a Tour Manager. But don't worry, they'll still treat you badly and proper sleep will feel like a distant memory.

    Advice to Management

    By providing Tour Managers with more resources, you'll have better tours. It's as simple as that and it's what the clients want. During training, wouldn't it be better to support your future TMs to learn the most that they can about the country they'll be working in, rather than intimidate and undermine them? Do you even realise that on your training tours, people wake up vomiting most mornings? One of my friends from training even had her hair fall out from stress.


  9. "I've never laughed so much at work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Contiki full-time

    Pros

    Young, vibrant environment. Fast paced, but fun. Loads of social events for everyone. Great staff discounts throughout the wider business.

    Cons

    No HR on site only at a different office.


  10. "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent
    Former Employee - Reservations Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Contiki full-time (Less than a year)

    Pros

    The people that you work with are all amazing.

    Cons

    -Schedule is all over the place and no consistency
    - Low pay and commission
    - No raises
    -No room for growth (if you do move up the pay isn't much more)
    - Very micro-managed
    -Everything that you do is being timed and if you aren't fast enough you'll be asked what is taking you so long
    - Tons of issues that are simple to fix to make employees more efficient are ignored
    - Reservations is the only phone number for people to call, so you will deal with every issue that people have such as, website issues, travel agent site issues, passengers on trip issues, etc. (you'll provide them the information for the best team to reach out to but they won't receive a response for several weeks or at all)
    -You can never provide a solution for them (you're just the middle man who has to get the answer from a different team 3 days after the customer called in)
    -Advertise that you will get a free trip after one year of service, but you don't and if you're lucky enough to eventually get one after a couple of years you must be there for 6 months minimum after you return.

    Advice to Management

    Appreciate your bottom line employees more.
    Job should be advertised only as a customer service position because that is all reservations deals with.


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